User's Manual
Table Of Contents
- Cover
- Important information
- Contents
- Chapter 1: Welcome
- Chapter 2: Installing the display
- Chapter 3: Connecting power and devices
- Chapter 4: Configuring the display
- Chapter 5: Configuring connected computers
- Chapter 6: Maintaining the display
- Chapter 7: Troubleshooting
- Troubleshooting the display
- Troubleshooting the display’s software
- Referring to the SMART knowledge base for additional troubleshooting information
- Contacting your reseller for additional support
- Appendix A: Using settings
- Appendix B: Remotely managing the display
- Appendix C: Hardware environmental compliance
CHAPTER 7
TROUBLESHOOTING
61 smarttech.com/kb/171164
Contacting your reseller for additional support
If an issue you’re experiencing with the display persists or isn’t covered in this guide or the
knowledge base, contact your authorized SMART reseller (
smarttech.com/where).
Your reseller might ask you for the serial number for the display or the iQ appliance.
Locating the display serial number
The display’s serial number is located in three places:
l In the iQ settings (see Appendix A: Using settings on page63)
l On the bottom frame
l On the back of the display
Locating the iQ appliance serial number
The iQ appliance’s serial number is located in two places:
l In the iQ settings (see Serial number on page64)
l On the iQ appliance
NOTE
You need to remove the iQ appliance from the display to locate the serial number.