SMART Board® 800i5e-SMP Interactive whiteboard system with appliance Configuration and user’s guide Read this guide on your smart phone or other mobile device.
FCC warning This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the manufacturer’s instructions, may cause harmful interference to radio communications.
Important information Before you install and use your SMART Board® 800i5e-SMP interactive whiteboard system with appliance, read and understand the safety warnings and precautions in this user’s guide and the included warnings document. These safety warnings and precautions describe the safe and correct operation of your interactive whiteboard system and its accessories, helping you to prevent injuries and equipment damage. Ensure that your interactive whiteboard system is always being used correctly.
IMPOR T A N T IN F OR MA T ION l Two people are required to mount your SMART product because it may be too heavy for one person to safely maneuver. When you lift your interactive whiteboard, you and your assistant should stand on either side of the screen, supporting its weight at the bottom while balancing the top with your other hands.
IMPOR T A N T IN F OR MA T ION l You must connect the USB cable that came with your SMART Board interactive whiteboard to a computer that has a USB compliant interface and that bears the USB logo. In addition, the USB source computer must be compliant with CSA/UL/EN 60950 and bear the CE mark and CSA and/or UL Mark(s) for CSA/UL 60950. This is for operating safety and to avoid damage to the SMART Board interactive whiteboard.
IMPOR T A N T IN F OR MA T ION l Viewing 3D content may cause sickness, including nausea, dizziness, headache, eyestrain, blurred vision or numbness. If you experience any of these symptoms, stop viewing 3D content immediately. If these symptoms persist, consult a doctor. l Parents and teachers should monitor children and students for adverse effects resulting from viewing 3D content since children and teenagers may be more susceptible than adults to related health risks.
IMPOR T A N T IN F OR MA T ION l There are no projector menu options on the ACP. Keep your remote control in a safe place because the ACP is not a substitute for the remote control. l Do not disconnect cables from the ACP to connect peripheral devices because you could disconnect controls for your interactive whiteboard. l Disconnect the product from its power source when it’s not used for a long period.
IMPOR T A N T IN F OR MA T ION Service WARNING l There are no user-serviceable parts inside the pen tray. Only qualified personnel should disassemble the pen tray’s printed circuit boards, and this procedure must be done with proper electrostatic discharge (ESD) protection. C A U TI ON l Do not adjust any settings in the service menu other than those listed in the following procedures. Changing other settings might damage or affect the operation of your projector and may invalidate your warranty.
IMPOR T A N T IN F OR MA T ION Environmental requirement Dust Parameter l l Electrostatic discharge (ESD) l l l Cables Conducted and radiated emissions vii l l Intended for use in office and classroom environments. Not for industrial use where heavy dust and pollutants can cause malfunctions or impaired operation. Periodic cleaning is required in areas with heavier dust. See Cleaning the projector on page 49 for information on cleaning the projector.
Contents Important information Safety warnings, cautions and important information Environmental requirements Chapter 1: About your interactive whiteboard system SMART Board 800i5e-SMP interactive whiteboard system with appliance features Included accessories Optional accessories Chapter 2: Installing your interactive whiteboard system Choosing a location Choosing a height Connecting the components of your interactive whiteboard system Securing your interactive whiteboard system Installing your audio system
C ON T EN T S Chapter 6: Maintaining your interactive whiteboard system Maintaining your interactive whiteboard Cleaning the projector Focusing and adjusting the projector image Replacing the projector lamp Chapter 7: Troubleshooting your interactive whiteboard system Before you start Determining you interactive whiteboard system’s status Resolving interactive whiteboard issues Resolving projector issues Resolving ACP issues Accessing the service menu Transporting your interactive whiteboard system Appendi
Chapter 1 About your interactive whiteboard system SMART Board 800i5e-SMP interactive whiteboard system with appliance features SMART Board 800 series interactive whiteboard SMART UF75 or SMART UF75w projector Appliance ACP Included accessories Remote control Pens Eraser SMART GoWire™ auto-launch cable CAT 5 USB extender Optional accessories RCA connector pod SBA-L projection audio system Other optional accessories Your SMART Board 800i5e-SMP interactive whiteboard system with appliance combines the follo
CHAPT ER 1 About your interactive whiteboard system SMART Board 800i5e-SMP interactive whiteboard system with appliance features Your SMART Board 800i5e-SMP interactive whiteboard system uses the short-throw, high-offset SMART UF75 or SMART UF75w projector. The throw distance of the SMART UF75 or SMART UF75w projectors is half that of the SMART UF65 projector, resulting in a shorter boom and reduced shadows on the projected image.
CHAPT ER 1 About your interactive whiteboard system Other features of your interactive whiteboard include: l A modular pen tray that automatically detects when you pick up a pen tray pen or the eraser l Pen tray buttons that activate the pens’ colors and the on-screen keyboard, right-click, Orientation and Help functions l A durable hard-coated surface that is optimized for projection and easily cleaned l A security cable lock feature that enables you to lock your interactive whiteboard to help safe
CHAPT ER 1 About your interactive whiteboard system l An alert broadcast feature that enables administrators to send notification messages to network-connected projector systems for immediate on-screen display l DLP Link™ technology that ensures compatibility with the emerging 3D content ecosystem l Protected cable routing through a cable cover that limits tampering and clutter l A secure mounting and installation system that includes the following: o An optional projector padlock ring to prevent r
CHAPT ER 1 About your interactive whiteboard system Pens There are two pens included with your interactive whiteboard. Pick up a pen and press one of the four color buttons on the pen tray (black, red, green or blue) to select the color of digital ink you write on the interactive whiteboard. I MPOR TA N T Do not substitute the pens with other items, such as dry-erase markers, if Touch Recognition is enabled.
CHAPT ER 1 About your interactive whiteboard system CAT 5 USB extender The CAT 5 USB extender (Part No. SBX800-CAT5-XT) enables you to connect your interactive whiteboard to a computer up to 50' (15 m) away using a Cat 5, Cat 5e or Cat 6 cable (not included). Optional accessories RCA connector pod The RCA connector pod is an optional accessory for the SMART Board 800i5e-SMP interactive whiteboard system with appliance.
Chapter 2 Installing your interactive whiteboard system Choosing a location Choosing a height Connecting the components of your interactive whiteboard system Securing your interactive whiteboard system Locking the pen tray to your interactive whiteboard Securing the projector to the boom Installing your audio system Routing the cables Using SMART software 7 8 9 10 10 10 10 10 11 See the included documents for instructions on how to cable your SMART Board 800i5e-SMP, install your product and use the mount
CHAPT ER 2 Installing your interactive whiteboard system best presentation alignment, mount your interactive whiteboard system in a location that’s central to your audience’s viewing direction. Ensure that there is enough room along the interactive whiteboard system’s left side to access the Power button of the appliance that’s mounted to the back of the interactive whiteboard. For mobile or adjustable installation options, contact your authorized SMART reseller.
CHAPT ER 2 Installing your interactive whiteboard system Dimensions on the template recommend a distance from the floor suitable for adults of average height. You should consider the general height of your user community when you choose a position for your interactive whiteboard. Connecting the components of your interactive whiteboard system This section lists all the components of your SMART Board 800i5e-SMP interactive whiteboard system with appliance and explains how to connect them.
CHAPT ER 2 Installing your interactive whiteboard system Securing your interactive whiteboard system This section explains how to secure the different components of your interactive whiteboard system. Locking the pen tray to your interactive whiteboard To learn how to lock the pen tray to your interactive whiteboard, see the SMART Board 800 series interactive whiteboard user’s guide (smarttech.com/kb/144817).
CHAPT ER 2 Installing your interactive whiteboard system Cable routing for SMART Board 880 interactive whiteboards Cable routing for SMART Board 885 interactive whiteboards I MPOR TA N T Do not connect the power cable to a power outlet until you have connected all the cables to the projector and ACP. Using SMART software Your SMART Board 800i5e-SMP interactive whiteboard system with appliance comes with software installed including SMART Product Drivers and the SMART Meeting Pro application.
Chapter 3 Starting your interactive whiteboard system Configuration password and options Configuration settings menu Configuration settings menu options Calibrating your interactive whiteboard Orienting your interactive whiteboard Calibrating the LCD screen on the ACP Updating appliance firmware Updating appliance firmware remotely Configuring and deploying remote firmware updates Monitoring remote firmware updates through the WMI 14 15 15 17 17 18 19 19 19 20 This chapter provides information on the tas
CHAPT ER 3 Starting your interactive whiteboard system Configuration password and options When the interactive whiteboard system is started for the first time, the administrator or installer is asked to set a password to access the configuration settings menu. Optionally, a host name and other options for the appliance can be configured at the same time. N OTES l This password is required to access the system configuration settings menu.
CHAPT ER 3 Starting your interactive whiteboard system Configuration settings menu You can use the configuration settings menu to access and change software and hardware configuration settings, including your administrator password. See the SMART Meeting Pro application Help for more information. g To access the configuration settings menu 1. Press System on the SMART Business Toolbar, and then select Settings. A logon screen appears. 2. Type the administrator password, and then click Log On.
CHAPT ER 3 Starting your interactive whiteboard system Tabs Description Network You can enable or disable networking on your system and change the network settings including IP address and DNS service information. You can also enable Microsoft® Exchange integration or you can configure SMTP e-mail server settings. I MPOR TA N T Configuring Microsoft Exchange integration enables you to access your Outlook® meeting details and to e-mail meeting notes from the SMART Meeting Pro application.
CHAPT ER 3 Starting your interactive whiteboard system Calibrating your interactive whiteboard The first time you connect your SMART Board interactive whiteboard, you must calibrate it. This process ensures that the cameras accurately track your finger and the pens on the interactive surface. g To calibrate your interactive whiteboard 1. Access the configuration settings menu (see Configuration settings menu on page 15). 2. Press Tools. The Tools page appears. 3. Press Calibrate.
CHAPT ER 3 Starting your interactive whiteboard system g To orient your interactive whiteboard 1. Press the Orientation button on the pen tray. N OTE If you have the configuration settings menu open (see Configuration settings menu on page 15), you can orient your interactive whiteboard through the Tools tab, and then press Orient. The orientation screen opens. 2. Pick up a pen from the pen tray. 3. Firmly touch the center of the target in the upper-left corner of the screen, and then lift the pen.
CHAPT ER 3 Starting your interactive whiteboard system The Calibration window opens. This can take a few moments. 3. Follow the instructions on the LCD screen. Updating appliance firmware You can manually update appliance firmware. You can also update appliance firmware remotely (see Updating appliance firmware remotely below). g To manually update appliance firmware 1. Go to smarttech.
CHAPT ER 3 Starting your interactive whiteboard system 6. Type your user name and password in the appropriate boxes. N OTE Your network user name is required and follows the format domainName\username.You can map only one network at a time. 7. Press Save. g To deploy remote firmware updates 1. Go to smarttech.com/downloads, scroll to Interactive product systems with appliance, and then download the latest appliance firmware file. 2.
Chapter 4 Using your interactive whiteboard system Using your projector Using your remote control Replacing the remote control battery Using the remote control buttons Adjusting projector settings Focusing the image Adjusting the image Projector connection diagram Using your interactive whiteboard Using the ACP Using the LCD touch screen Using Whiteboard mode Using Web mode Using VGA2 mode Using PDF mode Using Presentation mode Using View Screens mode Using Composite mode Using HDMI mode Using Volume mode
CHAPT ER 4 Using your interactive whiteboard system Using your projector This section explains how to use your projector and its included remote control. Using your remote control The projector remote control enables you to access on-screen projector menus and change projector settings. Replacing the remote control battery Follow this procedure to replace the remote control battery.
CHAPT ER 4 Using your interactive whiteboard system g To replace the remote control battery 1. Hold down the side release on the left side of the battery holder and pull the battery holder completely out of the remote control. 2. Remove the old battery from the battery holder and replace it with a CR2025 coin-cell battery. I MPOR TA N T Align the positive (+) and negative (–) signs on the battery terminals with the correct signs on the battery holder. 3. Insert the battery holder into the remote control.
CHAPT ER 4 Using your interactive whiteboard system Number Function Description 3 (Left), (Right), (Up) and (Down) arrows Hide Change the menu selections and adjustments. 4 Freeze, hide or display the image: l l l 5 6 7 8 9 10 Mode Mute (Power) (Enter) (Volume Up) (Volume Down) Press once to freeze the image. For example, you can display a question on the screen while you check your e-mail. Press again to hide the image, that is, to display a black screen.
CHAPT ER 4 Using your interactive whiteboard system Setting Use Notes Frequency Adjusts the display data frequency of the projected image from -5 to 5 to match the frequency of your computer’s graphics card. Synchronizes your projector’s display timing with your computer’s graphics card from 0 to 63. Moves the horizontal position of the source video left or right from 0 to 100 (relative to the projected image). The default is 0.
CHAPT ER 4 Using your interactive whiteboard system Setting Use Audio menu Volume Adjusts the projector’s volume amplification from -20 to 20. Mute Mutes the projector’s audio output. Notes The default is 0. The default is off. If you mute the projector’s audio output and then increase or decrease the volume, the volume is restored automatically. You can prevent this from happening by disabling the volume control.
CHAPT ER 4 Using your interactive whiteboard system Setting Use Notes Lamp Reminder Turns the lamp replacement reminder on or off. Lamp Mode Adjusts lamp brightness to Standard or Economy. This reminder appears 100 hours before the recommended lamp replacement. Standard displays a high-quality, bright image. Auto Power Off (minutes) Zoom Projector ID Aspect Ratio Sets the length of the auto power-off countdown timer between 1 and 240 minutes.
CHAPT ER 4 Using your interactive whiteboard system Setting Use Notes Startup Screen Selects the type of startup screen (SMART, Capture User Startup Screen or Preview Startup Screen). This screen displays when the projector lamp is starting and a video source signal isn’t displayed. SMART displays the default SMART logo on a blue background. Capture User Startup Screen closes the on-screen display menu and captures the entire projected image.
CHAPT ER 4 Using your interactive whiteboard system Setting Use Notes Native DLP Resolution Selects 16:10 or 16:9. The default is 16:10, which is the correct setting for SMART Board 885 interactive whiteboards. This option is only available on SMART UF75w projectors with DDP fimrware version 0.0.2.1 or later. When you select 16:10, the projector’s native resolution is 1280 × 800. When you select 16:9, the projector’s native resolution is 1280 × 720.
CHAPT ER 4 Using your interactive whiteboard system Setting Use MAC Address Displays the projector’s MAC address in xx-xx-xx-xx-xx-xx format. Displays the projector’s workgroup name as set by an administrator (maximum 12 characters).
CHAPT ER 4 Using your interactive whiteboard system Setting Use Language menu Language Selects language preference. Notes Projector menu support is available in English (default), Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, Finnish, French, German, Greek, Italian, Japanese, Korean, Norwegian, Polish, Portuguese (Brazil), Portuguese (Portugal), Russian, Spanish and Swedish.
CHAPT ER 4 Using your interactive whiteboard system Focusing the image Use the focus lever located on the projector lens to focus the projected image. g To focus the image Move the focus lever up or down until the image is in focus.
CHAPT ER 4 Using your interactive whiteboard system Adjusting the image Refer to these notes when adjusting the projected image as described in the included SMART Board 800i5e-SMP interactive whiteboard system installation guide (smarttech.com/kb/157703). l While adjusting the projected image size, shape and location, use the projector’s default background so that you can see the full projected image clearly.
CHAPT ER 4 Using your interactive whiteboard system No. Connector Connect to: 1 Power Mains power supply 2 3.5 mm phone jack audio input (×2) Audio sources associated with primary and secondary computers 3 3.
CHAPT ER 4 Using your interactive whiteboard system N OTES l To connect your interactive whiteboard, see the SMART Board 800i5e-SMP interactive whiteboard system installation guide (smarttech.com/kb/157703). l To connect accessories to your interactive whiteboard, refer to the documents included with the accessories and consult the SMART Support website (smarttech.com/support) for additional information.
CHAPT ER 4 Using your interactive whiteboard system N OTE Low power mode reduces the power consumption of your interactive whiteboard system when it’s in Shutdown mode. To set the projector system to Low power mode, access the low power mode options through the LCD touch screen’s system settings. The following diagrams and table describe the components of the ACP. Number Function 1 2 3 4 5 USB A receptacle (for USB drives) 6 7 2.
CHAPT ER 4 Using your interactive whiteboard system image to your Whiteboard presentation. Using VGA2 mode In VGA2 mode, you can follow the instructions to connect your laptop to the interactive whiteboard system. Using PDF mode In PDF mode, you can open and view PDF files, write over these files, and then capture the marked up screen image to your Whiteboard presentation.
CHAPT ER 4 Using your interactive whiteboard system Using the SMART Meeting Pro application About the SMART Meeting Pro application Your SMART Board 800i5e-SMP interactive whiteboard system with appliance comes with software installed, including the SMART Meeting Pro application. The SMART Meeting Pro application enables you to work with various types of digital content, from application files and documents to images and websites.
CHAPT ER 4 Using your interactive whiteboard system If you’re using a laptop that doesn’t have the software installed, connect the laptop to the interactive whiteboard system using the SMART GoWire cable. Press the Laptop button on the ACP touch screen, and then follow the steps to connect your laptop. The SMART Meeting Pro icon appears in the notification area on your computer once you connect your SMART GoWire cable.
Chapter 5 Integrating other devices Video format compatibility Native video format Video format compatibility SMART UF75 projector SMART UF75w projector LightRaise 40wi projector HD and SD signal format compatibility SMART UF75 projector SMART UF75w projector Video system signal compatibility SMART UF75 projector SMART UF75w projector Connecting peripheral sources and outputs 41 41 42 42 43 43 45 45 45 46 46 46 46 This chapter provides information on integrating your SMART Board 800i5e-SMP interactive wh
CHAPT ER 5 Integrating other devices Projector Resolution Mode Aspect ratio Refresh rate Horizontal (Hz) frequency (kHz) Pixel clock (MHz) SMART UF75w (16:9 aspect ratio mode) 1280 × 720 WXGA 16:9 60 83.5 48 Video format compatibility The following tables list the projectors’ compatible VESA RGB video formats by resolution, which the projector adjusts automatically when you use the aspect ratio commands described in Adjusting projector settings on page 24.
CHAPT ER 5 Integrating other devices Resolution Mode Aspect ratio Refresh rate (Hz) Match Input appearance 1280 × 960 Quad VGA 60 4:3 60 Full screen 1280 × 960 Quad VGA 85 4:3 85.002 Full screen 1280 × 1024 SXGA3 60 5:4 60.02 Letterbox 1280 × 1024 SXGA3 75 5:4 75.025 Letterbox 1280 × 1024 SXGA3 85 5:4 85.024 Letterbox 1400 × 1050 SXGA+ 4:3 59.
CHAPT ER 5 Integrating other devices Resolution Mode Aspect ratio Refresh rate (Hz) Match Input appearance Match Input appearance (16:10 aspect ratio mode) (16:9 aspect ratio mode) 1280 × 1024 SXGA3 75 5:4 75.025 Pillarbox Pillarbox 1400 × 1050 SXGA3 85 5:4 85.024 Pillarbox Pillarbox 1600 × 1200 SXGA+ 4:3 59.
CHAPT ER 5 Integrating other devices HD and SD signal format compatibility The following tables list the projectors’ high definition (HD) and standard definition (SD) format signal compatibility, which the projector adjusts automatically when you use the aspect ratio commands described in Adjusting projector settings on page 24.
CHAPT ER 5 Integrating other devices Video system signal compatibility The following tables list the projectors’ video system signal compatibility, particularly for signals delivered over S-Video and Composite video connectors, which the projector adjusts automatically when you use the aspect ratio commands described in Adjusting projector settings on page 24. N OTE The 16:9 command delivers all video modes with black bands along the top and bottom edges of the screen.
CHAPT ER 5 Integrating other devices l Do not disconnect cables from the ACP to connect peripheral devices because you could disconnect controls for your interactive whiteboard. l Don’t connect SBA-L projection audio system speakers to the RCA connector pod. Connect these speakers to the projector connection panel using a dual-channel (left and right) RCA plug-to-3.5 mm phone connector (included with the speakers).
Chapter 6 Maintaining your interactive whiteboard system Maintaining your interactive whiteboard Cleaning the projector Focusing and adjusting the projector image Replacing the projector lamp Removing and replacing the projector lamp module Resetting the lamp hours 49 49 50 51 51 55 This chapter includes methods for properly cleaning and preventing damage to your SMART Board 800i5e-SMP interactive whiteboard system with appliance.
CHAPT ER 6 Maintaining your interactive whiteboard system l Before you clean the projector, press the Power button on the ACP and select the Standby button or press the Power button twice on the remote control to put the projector into Standby mode, and then allow the lamp to cool for at least 30 minutes. l Do not spray cleaners, solvents or compressed air directly on the projector. Do not use spray cleaners or solvents near any part of the projector because they can damage or stain the unit.
CHAPT ER 6 Maintaining your interactive whiteboard system Replacing the projector lamp This section provides detailed instructions for replacing the projector lamp module. Removing and replacing the projector lamp module Eventually the lamp will dim and a message will appear reminding you to replace it. Make sure you have a replacement lamp module before proceeding with the following instructions. WARNING l See smarttech.com/compliance for the projector’s MSDS documents.
CHAPT ER 6 Maintaining your interactive whiteboard system l When replacing the projector lamp module: o Put the projector into Standby mode and wait 30 minutes for the lamp to cool completely. o Do not remove any screws other than those specified in the lamp replacement instructions. o Wear protective eyewear while changing the lamp module. Failure to do so can cause injuries including loss of eyesight if the lamp shatters or bursts.
CHAPT ER 6 Maintaining your interactive whiteboard system 4. Remove the lamp cover from the projector, and then put it in a safe place. TIP If the cover is difficult to remove, insert a flat screwdriver or small coin into the slot on the bottom of the lamp cover to gently pry the cover open. 5. Use the Phillips screwdriver to loosen the two captive screws from the bottom of the lamp module. N OTE Don’t try to remove these screws. Captive screws can’t be removed, but they must be loosened. 6.
CHAPT ER 6 Maintaining your interactive whiteboard system g To put the new lamp module into the projector 1. Remove the new lamp module from its packaging. 2. Carefully place the lamp module into the projector using the handle on the top of the module. Hold the lamp module vertically and guide it into its slot. Gently press the power end of the lamp module against the projector to ensure the power plug makes contact with the projector’s power receptacle.
CHAPT ER 6 Maintaining your interactive whiteboard system 4. Activate the projector’s alert e-mails and lamp warnings if they’ve been deactivated (see E-mail alerts on page 79 and Control panel on page 74). Resetting the lamp hours After you replace the lamp module, you need to access the projector service menu and reset the lamp hours. To prevent accidental errors, only a system administrator should perform this procedure.
Chapter 7 Troubleshooting your interactive whiteboard system Before you start Locating status lights Locating serial numbers Determining you interactive whiteboard system’s status Resolving interactive whiteboard issues Resolving operation issues Resolving connection issues Resolving controller module issues Resolving projector issues Resolving projector errors Your projector stops responding The “Projector Overheated”, “Fan Failure” or “Color Wheel Failure” message appears The “Lamp Failure” message appea
CHAPT ER 7 Troubleshooting your interactive whiteboard system This chapter provides basic troubleshooting information for your interactive whiteboard system. For issues not covered in this chapter, consult the SMART Support website (smarttech.com/support) or contact your authorized SMART reseller (smarttech.com/where).
CHAPT ER 7 Troubleshooting your interactive whiteboard system The SMART UF75 or SMART UF75w projector serial number is located on the top of the projector. TIP You can also access the projector’s serial number through the on-screen menu. For more information, see Adjusting projector settings on page 24. The ACP has its own serial number, which is different from the interactive whiteboard serial number. The ACP serial number is located on the bottom of the ACP.
CHAPT ER 7 Troubleshooting your interactive whiteboard system Projector Power light Projector Service light ACP light Ready light Solid green Solid green Projected image Touch and pen control Status and related troubleshooting Correct Full control The system is operating normally. Normal operating statuses Solid green Off If image or sound issues occur, see the remaining sections of this chapter for troubleshooting information.
CHAPT ER 7 Troubleshooting your interactive whiteboard system Projector Power light Projector Service light ACP light Ready light Off Solid red N/A N/A Projected image Touch and pen control Status and related troubleshooting None N/A There’s an issue with the projector’s fan or color wheel. See The “Projector Overheated”, “Fan Failure” or “Color Wheel Failure” message appears on page 63. Off Off Off Off None None The projector power cable isn’t properly connected.
CHAPT ER 7 Troubleshooting your interactive whiteboard system l Confirm that the projector’s on-screen menu option for the USB receptacle is set to the correct video source. l If necessary, complete additional troubleshooting on any devices between the USB connection from the computer to the interactive whiteboard system, including any USB hubs and extension cables.
CHAPT ER 7 Troubleshooting your interactive whiteboard system g To restart an unresponsive projector 1. Put the projector into Standby mode, and then wait 30 minutes for it to cool down. 2. Disconnect the power cable from the power outlet, and then wait at least 60 seconds. 3. Connect the power cable, and then turn on the projector.
CHAPT ER 7 Troubleshooting your interactive whiteboard system The “Lamp Failure” message appears If the “Lamp Failure” message appears, one of the following issues is occurring: l The lamp is overheating, likely due to blocked air vents. l The lamp has reached the end of its life. l The projector has an internal problem. g To resolve the “Lamp Failure” error 1. Restart the projector (see Your projector stops responding on page 62). 2.
CHAPT ER 7 Troubleshooting your interactive whiteboard system Resolving image issues To resolve common image issues, complete the following tasks: l Ensure the computer or other video source is on and set to display a resolution and refresh rate supported by the projector (see Video format compatibility on page 41). l Ensure the video source is properly connected to the projector. l Press the Input Select button on the remote control or ACP to switch to the correct video source.
CHAPT ER 7 Troubleshooting your interactive whiteboard system Partial, scrolling or incorrectly displayed image N OTES l The following procedure applies to Windows XP operating systems on desktop computers only. l This procedure may vary depending on your version of Windows operating system and your system preferences. g To resolve a partial, scrolling or incorrectly displayed image 1. Select Start > Control Panel. 2. Double-click Display. The Display Properties window appears. 3.
CHAPT ER 7 Troubleshooting your interactive whiteboard system 4. Optionally, reset the projector as described in Resetting the projector on page 70 to adjust the frequency and tracking to their original values. I MPOR TA N T This action resets all values to their defaults. Frozen image If your projector has a frozen image, perform the following procedure. g To resolve a frozen image 1. Ensure that the Hide Display feature is off. 2.
CHAPT ER 7 Troubleshooting your interactive whiteboard system Use the instructions in the included SMART Board 800i5e-SMP interactive whiteboard system installation guide (smarttech.com/kb/157703) to eliminate most image alignment issues. The projector image can slip if the projector is moved often or installed in a location prone to vibration, such as next to a heavy door.
CHAPT ER 7 Troubleshooting your interactive whiteboard system or audio system. 6. If the previous steps don’t resolve the issue, contact your authorized SMART reseller. Resolving network communication issues If you don’t have network access, perform the following procedure to troubleshoot your system. g To resolve network communication issues 1. Ensure that your network cable is properly connected to the RJ45 connection on the projector’s connection panel. 2.
CHAPT ER 7 Troubleshooting your interactive whiteboard system interactive whiteboard system. l Do not adjust any settings in the service menu other than those listed in this guide. Changing other settings can damage or affect the operation of your projector and may invalidate your warranty.
CHAPT ER 7 Troubleshooting your interactive whiteboard system Transporting your interactive whiteboard system Save your original SMART Board interactive whiteboard packaging so that it’s available if you need to transport your interactive whiteboard system. When required, repack it with all of the original packaging. This packaging was designed to provide optimal shock and vibration protection.
Appendix A Remotely managing your system through a network interface Web page management Accessing web page management Home Control panel Control panel II 3D settings USB Control settings Network settings E-mail alerts Password settings Simple Network Management Protocol (SNMP) 73 73 74 74 77 77 78 78 79 80 80 This appendix includes detailed instructions on how to remotely manage your SMART Board 800i5eSMP interactive whiteboard system with appliance through a network interface.
APPENDIX A Remotely managing your system through a network interface N OTE You can view the projector’s IP address by accessing the projector’s Network Settings menu page (see Network settings on page 78). g To use the management web page 1. Start your Internet browser. 2. Type the IP address in the address line field, and then press ENTER. The SMART UF75 Projector Settings (or SMART UF75w Projector Settings) window appears. 3. Select the menu options in the left pane to access the settings on each page.
APPENDIX A Remotely managing your system through a network interface Submenu setting Description Volume Mute Adjusts the projector’s volume from -20 to 20. Turns on or turns off the mute settings. Select On to mute the projector’s sound and Off to turn off mute. Enables volume control on the ACP. Select On to enable volume adjustment and select Off to disable volume adjustment.
APPENDIX A Remotely managing your system through a network interface Submenu setting Description Auto Signal Detect Enables or disables signal searching of input connectors. l l Lamp Reminder Lamp Mode Auto Power Off Zoom H-position (RGB input) Select On to have the projector continuously switch inputs until it finds an active video source. Select Off to maintain signal detection in one input. Select On to show or Off to hide the lamp replacement reminder when it appears.
APPENDIX A Remotely managing your system through a network interface Submenu setting Description Startup Screen Sets the type of startup screen to SMART or User. The SMART screen is the default SMART logo on a blue background. The User screen uses the saved picture from the Capture User Startup Screen function. Turns the video mute setting on or off. Select On to hide the display and Off to show it again. Adjusts the speed of the projector’s fan. Select High or Normal.
APPENDIX A Remotely managing your system through a network interface Submenu setting Description 3D Invert Selects the 3D Invert setting (L-R or R-L). 3D Format l L-R displays visual data for the left eye first. l R-L displays visual data for the right eye first. Selects the 3D format (Interleaved or Under-over). l l Interleaved breaks down the image frame for each eye, alternately displaying a line of visual information from each frame.
APPENDIX A Remotely managing your system through a network interface Submenu setting Description Group Name Displays or allows you to set the projector’s workgroup name (maximum 12 characters). Displays or allows you to set the projector’s name (maximum 12 characters). Displays or allows you to set the projector’s location (maximum 16 characters). Displays or allows you to set the contact name or number for projector support (maximum 16 characters).
APPENDIX A Remotely managing your system through a network interface Submenu setting Description Outgoing SMTP server Displays or allows you to set the Simple Mail Transfer Protocol (SMTP) server that you use on your network. Displays or allows you to set the SMTP server user name. Displays or allows you to set the SMTP server password. Sends e-mail alerts whenever Lamp Warning, Low Lamp Life, Temperature Warning and Fan Lock conditions occur. Select the settings you want, and then click Submit.
APPENDIX A Remotely managing your system through a network interface The SNMP agent in your projector supports SNMP version 1 or 2. Upload the MIB file to your SNMP management system application, and then use it as described in your application’s user guide.
Appendix B Remotely managing your system through an RS-232 serial interface Connecting your room control system to the ACP Serial interface settings Projector programming commands Projector power state controls Command inventory Value-based command methods Absolute values and adjustment values Video source specification values Power state controls Source selection controls General source controls Additional VGA source controls Additional Composite video source controls Audio controls Network controls Syste
APPENDIX B Remotely managing your system through an RS-232 serial interface N OTE On projectors with the RS-232 connector labeled Control 9v (rather than Control), pin 1 functions as a +9V DC power source only for use with older model ECPs such as the ones shipped with SMART UF55 projectors. Serial interface settings The serial interface of the projector acts as a Data Communications Equipment (DCE) device and its settings can’t be configured.
APPENDIX B Remotely managing your system through an RS-232 serial interface 3. Configure your serial interface settings using the values from the table in the previous section, and then press ENTER. An “invalid cmd= ? for help” message appears, and the > character appears as a command prompt on the following line. N OTE If no message or an error message appears, your serial interface configuration isn’t correct. Repeat step 3. 4. Type commands to configure your settings.
APPENDIX B Remotely managing your system through an RS-232 serial interface I MPOR TA N T When entering commands, ensure there is a 10 millisecond delay between characters for reliable operation. N OTES l Send a command only after the projector sends a command prompt. l Commands aren’t case sensitive. Type commands exactly as they appear in the left column of the tables, with the proper value or setting in the center column. l Check your entries carefully before entering your commands.
APPENDIX B Remotely managing your system through an RS-232 serial interface >set brightness-15 brightness=55 Video source specification values You can use the source input field described in Source selection controls on the next page in a command to set an absolute value or adjustment value to a source other than the active source. You can do this while the selected source is inactive, but the source device must be connected or you will receive an invalid command response.
APPENDIX B Remotely managing your system through an RS-232 serial interface The following table describes the power state fields: Field Description Powering On Cooling Confirm off The projector is turning on. The projector is on. The projector is cooling. Confirm off is a non-selectable power state that is returned during stage one of the two-button Off sequence. The projector is off but still receiving power (Standby mode). Idle Source selection controls These commands switch input sources.
APPENDIX B Remotely managing your system through an RS-232 serial interface The following table describes the source selection response fields: Field Description VGA1 VGA2 Composite Switches source to the VGA 1 input connector. Switches source to the VGA 2 input connector. Switches source to the Composite video connector. S-Video HDMI None If you installed your interactive whiteboard system according to the instructions, this is the relay from the ACP. Switches source to the S-Video input connector.
APPENDIX B Remotely managing your system through an RS-232 serial interface These commands control the appearance of your source. These settings are unavailable when the projector is in Standby mode or when the source is disconnected. See Value-based command methods on page 86 for setting absolute and adjustment commands.
APPENDIX B Remotely managing your system through an RS-232 serial interface These commands inform you of the current VGA source settings. Command Response get frequency get tracking get saturation get tint get sharpness frequency=[current frequency offset setting] tracking=[current tracking offset setting] saturation=[current saturation setting] tint=[current tint setting] sharpness=[current sharpness setting] These commands control the appearance of your VGA source.
APPENDIX B Remotely managing your system through an RS-232 serial interface Audio controls These commands control your projector’s internal audio amplifier, which affects sound passed through the projector to your external audio system (not included). Audio output controls aren’t defined by the video source. These settings are unavailable when the projector is in Standby mode. These commands inform you of the current audio output settings.
APPENDIX B Remotely managing your system through an RS-232 serial interface These commands control your network settings. Command Command target range Response set dhcp [target] =on dhcp=[current] set ipaddr [target] set subnetmask [target] set gateway [target] set primarydns [target] =off =0.0.0.0 to =255.255.255.255 =0.0.0.0 to =255.255.255.255 =0.0.0.0 to =255.255.255.255 =0.0.0.0 to =255.255.255.
APPENDIX B Remotely managing your system through an RS-232 serial interface These commands inform you of the current system settings. These commands are available even when the projector is in Standby mode.
APPENDIX B Remotely managing your system through an RS-232 serial interface Command Command target range Response set startupscreen [target] =smart startupscreen=[target] =usercapture set language [target] =preview =Chinese (Simplified) language=[target] =Chinese (Traditional) =Czech =Danish =Dutch =English =Finnish =French =German =Greek =Italian =Japanese =Korean =Norwegian =Polish =Portuguese (Brazil) =Portuguese (Portugal) =Russian =Spanish set videomute [target] =Swedish Enter a descripto
APPENDIX B Remotely managing your system through an RS-232 serial interface Command Command target range Response set emergencyalertmsg [description] set emergencyalert [target] Enter a descriptor no more than 60 characters long. =on emergencyalertmsg=[description] emergencyalert=[target] =off These commands control the current system settings. These commands are available when the projector is in Standby mode and when it is on.
Appendix C Remote control code definitions IR signal format: NEC1 Key Repeat format Vendor code Byte 1 Byte 2 Byte 3 Byte 4 Input F1 8B CA 14 EB Power ( ) F1 8B CA 12 ED Menu F1 8B CA 1B E4 Up ( ) F1 8B CA 40 BF Left ( ) F1 8B CA 42 BD Enter ( ) F1 8B CA 13 EC Right ( ) F1 8B CA 43 BC Down ( ) F1 8B CA 41 BE Hide F1 8B CA 15 EA Volume up ( ) F1 8B CA 44 BB Mode F1 8B CA 45 BA Mute F1 8B CA 11 EE Volume down ( ) F1 8B CA 46
Appendix D Hardware environmental compliance SMART Technologies supports global efforts to ensure that electronic equipment is manufactured, sold and disposed of in a safe and environmentally friendly manner. Waste Electrical and Electronic Equipment regulations (WEEE directive) Waste Electrical and Electronic Equipment regulations apply to all electrical and electronic equipment sold within the European Union.
APPENDIX D Hardware environmental compliance product which contains a lithium ion battery or returning a lithium ion battery, call SMART Technologies RMA for information on the special shipping regulations. l 1.866.518.6791, Option 4 (U.S./Canada) l 1.403.228.5940 (all other countries) Packaging Many countries have regulations restricting the use of certain heavy metals in product packaging. The packaging used by SMART Technologies to ship products complies with applicable packaging laws.
Index 3 3.
INDEX G GoWire cable See SMART GoWire cable H letterboxing 42, 45 light sources 7 lithium ion batteries 99 location 7, 79 Low Power mode 36 M HD signal compatibility 45 HDMI connections 34, 77, 89 head space clearance 8 height 8 humidity vi MAC address 92 MAC support 42 mounting template 8 mute control 24, 92 I N image adjusting 33 focusing 32 resolving issues with 65 input selection 77, 88 installation choosing a height 8 choosing a location 7 securing 10 interactive whiteboard about 2 indicators
INDEX focusing the image of 32 installing 7 lights and status of 58 locating the serial number on 58 remotely managing 73, 83 replacing the lamp of 51 routing cables from 10 securing to the boom 10 troubleshooting 62 using your remote control with 22 video format compatibility for 41 Q getting started with 38 SMART Meeting Pro software (on SMART GoWire cable) 5, 38 SMART UF75 or UF75w projector See projector SMTP 80 SNMP 80 sound See audio startup screen 77 subnet mask 78, 92 SVGA support 42 SXGA support
INDEX whiteboard See interactive whiteboard X XGA support 42 Z zoom 76 104
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