User Manual

CHAPTER 5
TROUBLESHOOTING
32 smarttech.com/kb/170769
Status
Off What it means:
The capture board isn’t receiving power.
What to do:
l
Ensure the capture board is connected to a power supply
and is receiving power.
l
If the Status light is still off, contact SMARTSupport for
assistance.
On What it means:
The capture board is receiving power and is working
properly.
Flashing (afterstartup) What it means:
The capture board is receiving power but isn’t working
properly.
What to do:
l
Write on the capture board using only compatible markers.
l
Ensure there are no obstructions (including markers) in the
frame.
l
Clean the writing surface and frame.
l
If the Status light continues to flash, contact SMARTSupport
for assistance.
Bluetooth
Off What it means:
l
The capture board isn’t connected to a mobile device.
l
The capture board was previously connected to a mobile
device but the SMARTkapp app on the mobile device isn’t
running or the device has moved out of the capture board’s
Bluetooth communication range.
What to do:
If you previously connected the mobile device, ensure the
SMARTkapp app is running and the device is within the
capture board’s Bluetooth communication range.
Flashing What it means:
The capture board is connecting to a mobiledevice.
On What it means:
The capture board is connected to a mobiledevice.