User Manual

CHAPTER 5
TROUBLESHOOTING
34 smarttech.com/kb/170769
Troubleshooting
The following are issues that you might encounter while using the SMARTkapp app.
Your mobile device
doesn’t connect to the
capture board.
Make sure no other mobile devices are connected to the
capture board. (The capture board can connect to only one
mobile device at a time.)
Your mobile device
doesn’t connect when
you use the QR code.
l
Make sure your device’s rear-facing camera is working and
Bluetooth is enabled.
l
Ensure the QR code is clean and fully visible.
l
Position your mobile device so that your capture board’s
QR code appears in the center of the SMARTkapp app
screen.
Your mobile device
doesn’t connect when
you use NFC.
l
Ensure your mobile device supports NFC.
l
Ensure NFC and Bluetooth are enabled in your mobile
device’s settings.
l
Position your mobile device as close as possible to the NFC
tag on your capture board when connecting.
When you write on the
capture board, your
writing doesn’t appear
in the SMARTkapp app,
or extra lines or other
visual noise appear in
the SMARTkapp app.
l
Ensure the capture board’s cameras and frame are clean.
l
Check for and remove any objects in the frame.
l
Ensure your hands, arms or loose clothing aren’t touching
the capture board as you write.
l
Write on the capture board using only compatible markers.
l
Keep your capture board away from bright light sources,
such as direct sunlight and incandescent lighting.
The SMARTkapp app
displays the “Object
blocking frame”
message
l
The SMARTkapp app displays this message whendirt on
the capture board’s frame obscures the sensors. To fix this,
clean the capture board’s cameras and frame.