SMART Board® 8055i, 8055i-SMP and 8055ie-SMP Interactive flat panels User’s guide
Product registration If you register your SMART product, we’ll notify you of new features and software upgrades. Register online at smarttech.com/registration. Keep the following information available in case you need to contact SMART Support. Serial number: Date of purchase: FCC warning This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules.
Important information for your interactive flat panel WARNING l Failure to follow the installation instructions shipped with your SMART product could result in personal injury and product damage which may not be covered by your warranty. l Do not open or disassemble the SMART product. You risk electrical shock from the high voltage inside the casing. Opening the casing also voids your warranty. l Do not stand (or allow children to stand) on a chair to touch the surface of your SMART product.
IMPOR T A N T IN F OR MA T ION F OR YOU R IN T ER A C T IVE F L A T PA N EL l Do not move or mount the interactive flat panel by connecting rope or wire to its handles. Because the interactive flat panel is heavy, rope, wire or handle failure could lead to personal injury. l Use only VESA®-approved mounting hardware.
IMPOR T A N T IN F OR MA T ION F OR YOU R IN T ER A C T IVE F L A T PA N EL l You must connect the USB cable that came with your SMART Board® interactive flat panel to a computer that has a USB compliant interface and that bears the USB logo. In addition, the USB source computer must be compliant with CSA/UL/EN 60950 and bear the CE mark and CSA and/or UL Mark(s) for CSA/UL 60950. This is for operating safety and to avoid damage to the SMART Board interactive flat panel.
Contents Important information for your interactive flat panel i Chapter 1: About your interactive flat panel 1 Feature highlights Interactive flat panel components Chapter 2: Installing your interactive flat panel Environmental requirements Wall-mounting your interactive flat panel 2 3 9 9 10 Chapter 3: Connecting computers and peripheral devices 13 Installing the speakers Connecting a room control system Connecting computers to your interactive flat panel Connecting to power and computer 1 Install
C ON T EN T S Replacing a pen nib Cleaning the screen Cleaning the presence detection sensors Cleaning the camera windows and reflective tape Maintaining ventilation Preventing condensation Checking the interactive flat panel installation Removing your interactive flat panel Transporting your interactive flat panel Chapter 8: Troubleshooting for your interactive flat panel Resolving image issues Resolving touch control and digital ink issues Resolving audio issues Resolving remote control issues Troublesho
Chapter 1 About your interactive flat panel Feature highlights Commercial-grade, touch-enabled flat panel Elegant, sophisticated design Software Presence detection Dual sketch capabilities SMART Ink™ Touch and gestures Durable surface Interactive flat panel components Front view LCD screen Presence detection Camera and reflective tape channel Pen and eraser holders Color select module Front control panel Infrared remote control Left side view Menu control panel USB receptacle Side terminal panel Back view
CHAPT ER 1 About your interactive flat panel Feature highlights Commercial-grade, touch-enabled flat panel Your SMART Board 8055i interactive flat panel features SMART’s proprietary DViT® (Digital Vision Touch) technology on an LCD screen which enables you to select, write and erase on the interactive surface.
CHAPT ER 1 About your interactive flat panel For more information, see the SMART Ink user’s guide for Windows® operating systems (smarttech.com/kb/170191) or SMART Ink user's guide for Mac OS X operating system software (smarttech.com/kb/170192). Touch and gestures You can perform mouse functions with your finger, and write and erase digital ink with a pen tray pen or the eraser. The object awareness feature enables you to pick up a pen, and then write, select or erase without replacing the pen.
CHAPT ER 1 About your interactive flat panel Presence detection The interactive flat panel has two presence detection sensors on its frame that can detect people up to 16' (5 m) away. When the sensors detect people in the room, the interactive flat panel turns on. When the sensors no longer detect people in the room, the interactive flat panel turns off. For information on cleaning your sensors, see Cleaning the presence detection sensors on page 56.
CHAPT ER 1 About your interactive flat panel Color select module The color select module enables you to access the help function, open the on-screen keyboard, select pen color, activate the right-click and orient the interactive flat panel. Front control panel The front control panel contains the volume control, mute, input and power buttons, as well as the status light and infrared remote control sensor.
CHAPT ER 1 About your interactive flat panel Left side view The left side of your interactive flat panel has the menu control panel and the side terminal panel. Menu control panel The menu control panel enables you to access the on-screen display menu to adjust display and audio settings. For more information on the on-screen display menu, see Adjusting video settings with the on-screen display menu on page 75. USB receptacle The USB receptacle takes a USB type A connector, such as a USB memory drive.
CHAPT ER 1 About your interactive flat panel Back view The back of the interactive flat panel includes the bottom terminal panel, the inside terminal panel and the speaker wire connections. I MPOR TA N T Connect all required cables before you wall-mount your interactive flat panel. Some connectors could be inaccessible after wall mounting.
CHAPT ER 1 About your interactive flat panel C A U TI ON The AC power outlet is designated for a component of the SMART Board 8055ie-SMP interactive flat panel with appliance. See Replacing the appliance on your SMART product (FRU - Appliance SB8) (smarttech.com/kb/170062). Inside terminal panel The inside terminal panel is on the left side of the interactive flat panel and contains the touch control USB connections and the room control input and output.
Chapter 2 Installing your interactive flat panel Environmental requirements Wall-mounting your interactive flat panel Important mounting considerations for trained installers Choosing a mounting location Choosing a mounting height 9 10 11 11 12 You need a team of professional installers to install your SMART Board 8055i interactive flat panel. This chapter provides additional considerations and details for installing your interactive flat panel.
CHAPT ER 2 Installing your interactive flat panel Environmental requirement Parameter Storage temperature -4°F to 140°F (-20°C to 60°C) Humidity 5% to 80% relative humidity, non-condensing Ventilation Maintain a 4" (10 cm) ventilation area around your interactive flat panel to enable its cooling fans to operate. Do not store or operate your interactive flat panel in dusty environments because dust could interfere with the product’s ventilation and cooling.
CHAPT ER 2 Installing your interactive flat panel l Attach the speakers and connect the speaker wires to the interactive flat panel before you wall-mount it. For more information, see Installing the speakers on page 14. Important mounting considerations for trained installers Consider the following when mounting the interactive flat panel on a wall: l Plan your workflow to include cabling because some cable connection points might not be accessible after installation.
CHAPT ER 2 Installing your interactive flat panel l Do not install the interactive flat panel in an area where it will be subjected to strong vibrations or dust. l Do not install the interactive flat panel near where the main power supply enters the building. l Ensure adequate ventilation or provide air conditioning around the interactive flat panel so that heat can flow away from the unit and the mounting equipment.
Chapter 3 Connecting computers and peripheral devices Installing the speakers Connecting a room control system Connecting computers to your interactive flat panel Interactive flat panel touch control and video input connections Connecting to power and computer 1 Computer 1 connection diagram Installing computer 2 connection Computer 2 connection diagram Disabling the USB receptacle on the side terminal panel Connecting peripheral devices to your interactive flat panel Bottom terminal panel This chapter in
CHAPT ER 3 Connecting computers and peripheral devices Installing the speakers Your interactive flat panel comes with two 15 W speakers. g To install the speakers 1. Attach the speakers to the speaker mounting holes on the side of the interactive flat panel with the included screws. 2. Connect the speaker wires to the speaker wire connections on the bottom terminal panel. 3.
CHAPT ER 3 Connecting computers and peripheral devices Connecting a room control system You can control your interactive flat panel from a room control system. g To connect your interactive flat panel to a room control system Connect an RS-232 cable from the room control input on the inside terminal panel of the interactive flat panel to the serial output on your computer or room control system. I MPOR TA N T Do not use a null modem cable. Use only a standard RS-232 cable.
CHAPT ER 3 Connecting computers and peripheral devices Connecting computers to your interactive flat panel You can connect up to three computers simultaneously to your interactive flat panel: l Computer 1 (an installed room computer) connected to USB 1 and VGA 1 l Computer 2 (a guest computer) connected to USB 2 and VGA 2 l A guest laptop connected to USB 3 and HDMI 2 connector N OTE This document describes the default USB and video connections.
CHAPT ER 3 Connecting computers and peripheral devices Interactive flat panel touch control and video input connections The following table shows which touch control USB connection corresponds with which video input for each computer connection.
CHAPT ER 3 Connecting computers and peripheral devices g To connect your interactive flat panel to power and computer 1 1. Connect the included VGA cable from computer 1 to the VGA 1 receptacle on the bottom terminal panel. 2. Connect the included USB cable from the USB 1 receptacle on the inside terminal panel of the interactive flat panel to a USB receptacle on the computer. 3. Connect the included power cable from the AC IN connector on the bottom terminal panel to a power outlet. 4.
CHAPT ER 3 Connecting computers and peripheral devices Computer 2 connection diagram g To setup the computer 2 connection location 1. Connect a USB cable to the USB 2 receptacle on the inside terminal panel, and then run the cable to the laptop connection location, such as beside the interactive flat panel or on a conference table. 2. Connect a VGA video cable to the VGA 2 interactive flat panel receptacle on the bottom terminal panel, and then run the cable to the computer 2 connection location as above.
CHAPT ER 3 Connecting computers and peripheral devices Disabling the USB receptacle on the side terminal panel You can connect a USB drive or other USB device to the USB receptacle on the side terminal panel of your interactive flat panel, and then access the device from computer 1. For more information, see Using the USB receptacle on page 46. You can also disable this USB receptacle so that it doesn’t access any of the computers connected to your interactive flat panel.
CHAPT ER 3 Connecting computers and peripheral devices 4. Pull the black jumper off of the circuit board with the pliers. C A U TI ON To prevent damage to the circuit board, do not touch the circuit board with the pliers. I MPOR TA N T You can install the jumper again to enable the USB receptacle. Connecting peripheral devices to your interactive flat panel Connect peripheral devices to the bottom terminal panel.
Chapter 4 Installing SMART software Installing SMART Meeting Pro software Installing SMART Notebook software 24 24 I MPOR TA N T If you already have SMART Meeting Pro software or SMART Notebook™ collaborative learning software installed on your computer, ensure your computer has SMART Product Drivers 11 or later installed. For more information, see Updating SMART Product Drivers on page 53.
CHAPT ER 4 Installing SMART software Installing SMART Meeting Pro software You can download and install SMART Meeting Pro software from the SMART website. I MPOR TA N T Register your product at smarttech.com/registration so that you can obtain a software product key which is required for activation. g To download SMART Meeting Pro software 1. Go to smarttech.com/downloads. 2. Scroll to the SMART Meeting Pro software section. 3. Click Choose a version, and then select the version that you require. 4.
CHAPT ER 4 Installing SMART software 3. Click the SMART Board icon in the notification area (Windows operating systems) or the Dock (Mac OS X operating system software), and then select Check for Updates and Activation. The SMART Product Update window appears. 4. Follow the on--screen instructions to update your SMART Notebook software to the latest version.
Chapter 5 Using your interactive flat panel Turning on and turning off your interactive flat panel Understanding presence detection Using the infrared remote control Installing batteries in the remote control Infrared remote control sensor Infrared remote control buttons Getting started with your SMART Board interactive flat panel About SMART Ink SMART Ink Notes SMART Ink Document Viewer SMART Ink Toolbar About your SMART software SMART Product Drivers SMART Notebook software SMART Meeting Pro software Wri
CHAPT ER 5 Using your interactive flat panel Turning on and turning off your interactive flat panel g To turn on your interactive flat panel N OTE If presence detection is enabled, the interactive flat panel turns on and the welcome screen appears automatically when people enter the room. Dismiss the welcome screen by touching the interactive flat panel screen. For more information, see Understanding presence detection on the next page 1. Turn on your computer. 2.
CHAPT ER 5 Using your interactive flat panel Understanding presence detection N OTE If ECO STANDBY is enabled, presence detection functionality is limited. For more information, see Setup settings on page 78 The interactive flat panel has two presence detection sensors on its frame that can detect people up to 16' (5 m) away. When the sensors detect people in the room, the interactive flat panel turns on. When the sensors no longer detect people in the room, the interactive flat panel turns off.
CHAPT ER 5 Using your interactive flat panel Using the infrared remote control The infrared remote control enables you to turn on and turn off your interactive flat panel, change the input source, change the volume and more. You can also use the remote control to open the onscreen menu and then change the interactive flat panel’s settings. If the remote control doesn’t respond, see Resolving remote control issues on page 70. C A U TI ON l Do not subject the remote control to strong shock.
CHAPT ER 5 Using your interactive flat panel g To install batteries in the remote control 1. Press the tab on the underside of the remote control, and then open the cover. 2. Remove the batteries if they are present. 3. Insert two new 1.5V AA batteries in the remote control. Ensure the + and - markings on the batteries align with the markings in the remote control. 4. Replace the cover. Infrared remote control sensor The infrared remote control sensor is located on the front control panel.
CHAPT ER 5 Using your interactive flat panel Infrared remote control buttons The remote control enables you to access on-screen menus and change display and input settings. Use the remote control’s POWER ON button turn on your interactive flat panel and the STANDBY button to turn it off. Use the remote control’s input buttons to change input sources when switching between the connected computers.
CHAPT ER 5 Using your interactive flat panel Number Function Description 10 AUDIO INPUT Selects audio input source 11 Input buttons Selects input signal for the interactive flat panel 12 SLEEP Sets a timer to turn off the interactive flat panel 13 PIP buttons Not in use 14 OPTION Not in use 15 INPUT Toggles between the different input signals for the interactive flat panel 16 SOUND Selects artificial surround sound 17 MUTE Mutes audio inputs for your interactive flat panel 18 EX
CHAPT ER 5 Using your interactive flat panel Getting started with your SMART Board interactive flat panel Using your SMART Board interactive flat panel, you can write, draw and erase digital ink, manipulate objects and browse content on the screen. About SMART Ink SMART Ink enables you to write and draw in digital ink over open applications, files, folders, websites and any other open window on your computer.
CHAPT ER 5 Using your interactive flat panel About your SMART software SMART Ink and SMART Product Drivers are included with SMART Notebook collaborative learning software and SMART Meeting Pro software. SMART Product Drivers SMART Product Drivers enables your computer to detect input from your interactive flat panel. SMART Ink works with SMART Product Drivers to enable you to write on your screen in digital ink using your interactive flat panel’s pen or your finger.
CHAPT ER 5 Using your interactive flat panel Entering text on the interactive flat panel You can enter text in text boxes on the interactive flat panel using the on-screen keyboard or a keyboard attached to your computer. g To enter text 1. Select the area where you want to enter text using your finger or a mouse connected to the computer. 2. Type on a connected keyboard or on-screen keyboard. TIP Press the keyboard button on the interactive flat panel to open the on-screen keyboard.
CHAPT ER 5 Using your interactive flat panel 9. Press Save Tool Settings to save your settings. 10. Optionally, repeat steps 4 through 9 to customize other pens. 11. Press OK to close SMART Settings. Using Locked Ink mode Locked Ink mode enables you to write or draw digital ink using large objects, including eraser-sized objects. g To use Locked Ink mode Press and hold a color button on the color select module until the light flashes.
CHAPT ER 5 Using your interactive flat panel Changing eraser settings You can change the eraser size for either a larger or smaller eraser area. g To change eraser settings 1. Press the SMART Board icon in the notification area (Windows operating systems) or the Dock (Mac OS operating system software), and then select SMART Settings. OR Press the SMART Meeting Pro icon in the notification area, and then select SMART Settings. 2. Press SMART Hardware Settings. 3.
CHAPT ER 5 Using your interactive flat panel N OTES o This gesture performs a standard mouse click. o This gesture starts programs if your operating system is set to start applications on a single click. g To double-click an object Quickly press and release the object twice in the same spot. N OTE This gesture starts programs if your operating system is set to start applications on a doubleclick. g To right-click or Control-click an object Press and hold the object.
CHAPT ER 5 Using your interactive flat panel Using two fingers on the same hand, press and hold the object with your left finger, and then press the screen once with your right finger. OR Press the Right-Click button on the pen tray, and then press the object. g To move an object 1. Press and hold the object. 2. Keeping your finger on the screen, slowly move the object. 3. When you reach the position you want to move the object to, release your finger.
CHAPT ER 5 Using your interactive flat panel g To resize an object 1. Using one finger on each hand, press the screen at opposite ends of the object. 2. Drag your fingers in opposite directions to enlarge the object. OR Drag your fingers toward each other to reduce the object.
CHAPT ER 5 Using your interactive flat panel g To rotate an object 1. Using one finger on each hand, press the screen at opposite ends of the object. 2. Rotate your fingers in the direction you want to rotate the object. 3. When you reach the angle you want to rotate the object to, release your fingers. Browsing In addition to manipulating objects, you can browse content on your screen. g To display the next page Press the screen, and then quickly press again directly to the right of that point.
CHAPT ER 5 Using your interactive flat panel Quickly flick your finger right across the screen. g To display the previous page Press the screen, and then quickly press again directly to the left of that point. OR Quickly flick your finger left across the screen.
CHAPT ER 5 Using your interactive flat panel g To zoom in or out 1. Using one finger on each hand, press the screen at opposite ends of the object. 2. Drag your fingers in opposite directions to zoom in. OR Drag your fingers toward each other to zoom out.
CHAPT ER 5 Using your interactive flat panel g To pan horizontally or vertically 1. Using two fingers on the same hand, press and hold the screen. 2. Keeping your fingers on the screen, move up, down, left or right. 3. When you reach the area you want to view, release your fingers. Playing audio files on your interactive flat panel Your interactive flat panel includes two speakers that play audio files or the audio portion of a video file.
CHAPT ER 5 Using your interactive flat panel Using the USB receptacle You can connect a USB drive or device to the USB A receptacle on the side terminal panel on your interactive flat panel, and then access it from computer 1 connected to VGA 1 and USB 1. N OTE To disable the USB A receptacle on the side terminal panel, see Disabling the USB receptacle on the side terminal panel on page 20. g To use the USB receptacle 1. Press the VGA 1 button on the remote control.
Chapter 6 Using guest laptops with your interactive flat panel Connecting a guest laptop Using a SMART GoWire cable Connecting computer 2 47 48 50 Connecting a guest laptop You can connect a guest laptop to the side terminal panel of the interactive flat panel. When a guest laptop is connected, the laptop’s desktop is displayed on the interactive flat panel and touch interactivity is enabled.
CHAPT ER 6 Using guest laptops with your interactive flat panel g To connect a guest laptop 1. Connect an HDMI cable from the guest laptop’s HDMI input to your interactive flat panel’s side terminal panel. 2. Connect a USB cable from the laptop's USB receptacle to your interactive flat panel’s side terminal panel. I MPOR TA N T The USB A receptacle is for USB devices only. Do not connect the guest laptop to this receptacle. 3. Turn on the laptop. 4. Press the HDMI 2 input button on the remote control.
CHAPT ER 6 Using guest laptops with your interactive flat panel I MPOR TA N T Your interactive flat panel supports the SMART GoWire cable with SMART Meeting Pro software only. It does not support the SMART GoWire cable with SMART Notebook software. g To use a SMART GoWire cable 1. Connect a video cable from your interactive flat panel to your laptop. 2. Connect the USB cable from the USB receptacle on your interactive flat panel to your laptop. 3.
CHAPT ER 6 Using guest laptops with your interactive flat panel Connecting computer 2 You can connect a second laptop to the installed USB cable and video cable that is connected to the back terminal panel of your interactive flat panel. If those cables aren't installed, connect the laptop to the side terminal panel (see Connecting a guest laptop on page 47). For a diagram of the various computer options, see Connecting computers to your interactive flat panel on page 16.
Chapter 7 Maintaining your interactive flat panel Updating your SMART software and firmware Updating SMART software Updating your interactive flat panel firmware Updating SMART Product Drivers Calibrating your interactive flat panel Orienting your interactive flat panel Replacing a pen nib Cleaning the screen Cleaning the presence detection sensors Cleaning the camera windows and reflective tape Maintaining ventilation Preventing condensation Checking the interactive flat panel installation Removing your i
CHAPT ER 7 Maintaining your interactive flat panel g To check for software updates 1. Start your SMART software program. 2. Click Help > Check for Updates. I MPOR TA N T If you do not see the Check for Updates option, contact your network administrator. 3. Click the Update button beside the software you want to update. SMART software updates. I MPOR TA N T When you update SMART software on your computer, a firmware update for your interactive flat panel could download to your computer.
CHAPT ER 7 Maintaining your interactive flat panel g To update your interactive flat panel firmware 1. Ensure your interactive flat panel is connected to your computer. 2. Launch the firmware updater at the following location: Windows computers: C:\Program Files\SMART Technologies\SMART Product Drivers\SMARTFirmwareUpdater.exe. Mac computers: HD\Applications\SMART Product Drivers\SMARTFirmwareUpdater.app. 3. Follow the on-screen instructions using your computer’s mouse and keyboard.
CHAPT ER 7 Maintaining your interactive flat panel Calibrating your interactive flat panel Digital cameras in the corners of the interactive flat panel track the position of the pens, eraser and your finger on the interactive surface, and then send the information to the SMART software, which interprets this information as mouse clicks, digital ink or ink removal in the appropriate location.
CHAPT ER 7 Maintaining your interactive flat panel Orienting your interactive flat panel When the location of your touch is misinterpreted (a pointer appears a distance from the actual contact), orient your interactive flat panel. g To orient the interactive flat panel 1. Press the orientation button on the color select module. The orientation window opens. 2. Use an interactive flat panel pen to press the red targets as they appear.
CHAPT ER 7 Maintaining your interactive flat panel Cleaning the screen Follow these instructions to clean the interactive flat panel screen without damaging its anti-glare coating or other product components. C A U TI ON l Do not use permanent or dry-erase markers on the screen. If dry-erase markers are used on the screen, remove the ink as soon as possible with a lint-free, non-abrasive cloth. l Do not rub the screen with a dense or rough material. l Do not apply pressure to the screen.
CHAPT ER 7 Maintaining your interactive flat panel Cleaning the camera windows and reflective tape The DViT technology in your interactive flat panel uses four cameras in the corners of the frame and the reflective material between the screen and the bezels. Excessive dust buildup on the camera windows or reflective tape can impair touch performance. These areas should be inspected annually for dust and should be cleaned if any obvious dust buildup has occurred.
CHAPT ER 7 Maintaining your interactive flat panel Preventing condensation Your interactive flat panel screen contains layers of glass that can collect condensation, especially in the following conditions: l Temperature extremes with high humidity l Rapid changes in humidity, which can occur when you operate the product near water, such as a sink, pool, kettle or air conditioner ventilator l Direct exposure to sunlight g To evaporate condensation from your interactive flat panel 1.
CHAPT ER 7 Maintaining your interactive flat panel g To remove the interactive flat panel 1. Turn off your interactive flat panel and unplug the power cable from the wall outlet. 2. Remove all accessible cables and connectors. WARNING o Do not move the interactive flat panel by connecting a rope or wire to the handles on the back. The interactive flat panel can fall and cause personal injury and product damage. 3. There are two lifting handles on the back of the interactive flat panel, one on each side.
CHAPT ER 7 Maintaining your interactive flat panel o Do not place the interactive flat panel on a sloping or unstable cart, stand or table, because the interactive flat panel could fall, resulting in injury or severe product damage. Transporting your interactive flat panel Save your original packaging so that you can repack your interactive flat panel with as much of the original packaging as possible. This packaging was designed with optimal shock and vibration protection.
Chapter 8 Troubleshooting for your interactive flat panel Resolving image issues Diagnosing blank screen issues using the front control panel lights Resolving poor image quality Resolving touch control and digital ink issues Resolving audio issues Resolving remote control issues Troubleshooting presence detection Resolving issues using the SMART Connection Wizard Resolving issues using SMART Board Diagnostics Checking the camera view 61 61 63 66 69 70 70 72 73 73 This chapter provides you with the inform
CHAPT ER 8 Troubleshooting for your interactive flat panel Power Status light light Off Off Causes Solutions The interactive flat panel isn’t Connect your interactive flat panel’s power connected to a power source. cable to a power outlet (see page 17). The main power switch is off. Turn on the main power switch on the terminal panel (see page 7). Solid red Off Solid Red The interactive flat panel is turned Press the power button on the front control off. panel or the remote control.
CHAPT ER 8 Troubleshooting for your interactive flat panel Resolving poor image quality Symptom Causes Solution The image is too The computer’s video The interactive flat panel’s native resolution is 1920 × 1080 at 60 Hz. large, too small or resolution settings don’t doesn’t match your interactive flat completely fill the panel’s native resolution. screen.
CHAPT ER 8 Troubleshooting for your interactive flat panel Symptom Causes You connected two video cables together. Solution 1. Replace your two cables with one longer cable. OR Move your computer so that it’s within a single cable length of your interactive flat panel. 2. Press the AUTO SET UP button on your remote to reset your interactive flat panel. OR Press MENU on the menu control panel and then select ADJUST > AUTO SETUP in the on-screen display menu using the buttons on the menu control panel.
CHAPT ER 8 Troubleshooting for your interactive flat panel Symptom Causes You connected two video cables together. Solution 1. Replace your two cables with one longer cable. OR Move your computer so that it’s within a single cable length of your interactive flat panel. 2. Press the AUTO SET UP button on your remote to reset your interactive flat panel. OR Press MENU on the menu control panel and then select ADJUST > AUTO SETUP in the on-screen display menu using the buttons on the menu control panel.
CHAPT ER 8 Troubleshooting for your interactive flat panel Resolving touch control and digital ink issues Use the following troubleshooting table if you can see your computer desktop on your interactive flat panel, but you do not have touch control over the desktop. For more information, see SMART Ink user’s guide for Mac OS X operating system software (smarttech.com/kb/170192) or SMART Ink user’s guide for Windows operating system (smarttech.com/kb/170191).
CHAPT ER 8 Troubleshooting for your interactive flat panel Symptom Causes Solution Touch interactivity is slow or Your computer is running too many applications. Close some open applications. Your computer doesn’t Upgrade your computer or replace it with a meet system more powerful computer. sluggish. requirements. You haven’t used a USB Use a USB 2.0 cable and ensure it is 2.0 cable to connect connected to a USB 2.0 receptacle on your interactive flat your computer. panel to your computer.
CHAPT ER 8 Troubleshooting for your interactive flat panel Symptom Causes Solution Your finger or pen is Use consistent pressure while drawing skipping as you draw. digital ink. This is most common on the upstroke. Bright lights are Close blinds or shades or dim all halogen interfering with the lights and LEDs. cameras. Your cameras require Calibrate your interactive flat panel. (See calibration, possibly due page 54.) to temperature change in the room.
CHAPT ER 8 Troubleshooting for your interactive flat panel Resolving audio issues I MPOR TA N T Ensure you can see your computer’s desktop and have touch control and digital ink before using this table. If not, resolve those issues before completing the following steps in the table below. Symptom Causes Solution Sound doesn’t play Your computer is muted. Turn off the mute setting. when you play a Your computer’s volume is too low. Turn up the volume on your sound file. computer.
CHAPT ER 8 Troubleshooting for your interactive flat panel Resolving remote control issues Your remote control provides control of your interactive flat panel up to 23' (7 m) from the front control panel of your interactive flat panel. Symptom Causes The remote control behaves unexpectedly. The front control panel power button light is off. Your interactive flat Ensure your interactive flat panel is plugged in and panel isn’t receiving that the power switch on the bottom terminal panel is power.
CHAPT ER 8 Troubleshooting for your interactive flat panel Symptom Causes Solution Your interactive flat The sensors aren’t enabled. Enable presence detection. panel isn’t turning off See Proximity control when people have left settings on page 79. the room. There isn’t enough of a temperature Reduce the room difference between the ambient temperature temperature. and human body temperature.
CHAPT ER 8 Troubleshooting for your interactive flat panel Resolving issues using the SMART Connection Wizard You can resolve a variety of issues using the SMART Connection Wizard found in SMART Settings. g To start the SMART Connection Wizard 1. Press the Help button on the color select module. The Help and Support for Your SMART Board Interactive Whiteboard window opens. 2. Press Connection Wizard. The SMART Connection Wizard opens.
CHAPT ER 8 Troubleshooting for your interactive flat panel Resolving issues using SMART Board Diagnostics If you touch the interactive flat panel’s surface and nothing happens, or if there is no digital ink or the ink appears in some locations and not in others, use SMART Board Diagnostics to help identify and resolve these issues. I MPOR TA N T Do not change diagnostic settings unless asked to do so by SMART Support.
Appendix A Adjusting video settings with the on-screen display menu Changing settings in the OSD menu Main menu settings Picture settings Adjustment settings Audio settings OSD settings Setup settings Proximity control settings You can access the on-screen display (OSD) menu using either the remote control (see Infrared remote control buttons on page 32) or the menu control panel on the left side of the interactive flat panel (see Left side view on page 6).
APPENDIX A Adjusting video settings with the on-screen display menu 6. Press the right arrow to select the setting you want to change and enter a setting sub-menu. OR Press the left arrow to decrease or the right arrow to increase the value. OR Press the left arrow or right arrow to select a value. 7. Press SET. 8. To change another setting in the menu, press the MENU button and then repeat steps 2–4. 9. When you finish changing settings, press the MENU button twice to close the on-screen display menu.
APPENDIX A Adjusting video settings with the on-screen display menu Adjustment settings Menu item Function AUTO SETUP Sets H Position, V Position and Clock Phase to adjust automatically when your interactive flat panel is turned on. H POSITION Controls the horizontal position of the image within the screen area. V POSITION Controls the vertical position of the image within the screen area. CLOCK Adjusts the width of the image. PHASE Adjusts the visual noise on the image.
APPENDIX A Adjusting video settings with the on-screen display menu Menu item Function CARBON SAVINGS Displays the estimated carbon saving information in kilograms. OSD RESET Restores the OSD settings to their default values. Setup settings Menu item Function POWER SAVE When enabled, and there isn't a video input, the interactive flat panel displays No Signal for 25 seconds before turning off.
APPENDIX A Adjusting video settings with the on-screen display menu Proximity control settings The interactive flat panel has two presence detection sensors on its frame that can detect people up to 16' (5 m) away. When the sensors detect people , the interactive flat panel turns on. When the sensors no longer detect people, the interactive flat panel turns off. The settings for the proximity sensors are a sub-menu in the Setup menu.
Appendix B Hardware environmental compliance SMART Technologies supports global efforts to ensure that electronic equipment is manufactured, sold and disposed of in a safe and environmentally friendly manner. Waste Electrical and Electronic Equipment regulations (WEEE directive) Electrical and electronic equipment and batteries contain substances that can be harmful to the environment and to human health.
APPENDIX B Hardware environmental compliance Packaging Many countries have regulations restricting the use of certain heavy metals in product packaging. The packaging used by SMART Technologies to ship products complies with applicable packaging laws.
Index A D Adjust settings See also Adjustment digital ink drawing 35 erasing 37 writing 35 disabling USB receptacle 20 double-clicking 39 settings Adjustment settings 77 audio files playing 45 Audio settings 77 B batteries 81 bottom terminal panel computer 1 video input 18 computer 2 video input 19 connecting a peripheral device 21 connections 7 speaker wire connections 8 C calibration 54 cleaning camera windows 57 proximity sensors 56 reflective tape 57 screen 56 condensation 58 connection computer 1
INDEX computer 2 USB input 19 connections 8 room control system 15 installation choosing a location 11 choosing a mounting height 12 computer 2 connection 18 important information 10 SMART Notebook software 24 SMARTMeeting Pro software 24 speakers 14 interactive flat panel about 2 indicators and controls of 5 maintaining 51 using 27 L laptop computer 2 connection 18 guest laptop connection 47 left-clicking 38 M Mac OS X USB audio output 45 menu control panel 6 O objects resizing 41 rotating 42 on-screen
INDEX U updating interactive flat panel firmware 52 SMART Product Drivers 53 SMART software 51 USB receptacle disable 20 V video connections 17 W WEEE directive 81 Z zoom 44 85
SMART Technologies smarttech.com/support smarttech.
