SMART Board® 800ixe-SMP Interactive whiteboard system with appliance Configuration and user’s guide Read this guide on your smart phone or other mobile device.
FCC warning This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the manufacturer’s instructions, may cause harmful interference to radio communications.
Important information Before you install and use your SMART Board® 800ixe-SMP interactive whiteboard system with appliance, read and understand the safety warnings and precautions in this user’s guide and the included warnings document. These safety warnings and precautions describe the safe and correct operation of your interactive whiteboard system and its accessories, helping you to prevent injuries and equipment damage. Ensure that your interactive whiteboard system is always being used correctly.
IMPOR T A N T IN F OR MA T ION l Two people are required to mount your SMART product because it may be too heavy for one person to safely maneuver. When you lift your interactive whiteboard, you and your assistant should stand on either side of the screen, supporting its weight at the bottom while balancing the top with your other hands.
IMPOR T A N T IN F OR MA T ION l You must connect the USB cable that came with your SMART Board interactive whiteboard to a computer that has a USB compliant interface and that bears the USB logo. In addition, the USB source computer must be compliant with CSA/UL/EN 60950 and bear the CE mark and CSA and/or UL Mark(s) for CSA/UL 60950. This is for operating safety and to avoid damage to the SMART Board interactive whiteboard.
IMPOR T A N T IN F OR MA T ION l Cycling power to the projector repeatedly can lock or damage your SMART product. After you put the product into Standby mode, wait at least 45 minutes for cooling before starting the product again. l If dust or small items prevent pen tray buttons from being pressed or cause constant button contact, remove the obstructions carefully.
IMPOR T A N T IN F OR MA T ION I MPOR TA N T l Put your SMART product into Standby mode before cleaning it. l Follow these guidelines to clean the projector: o Wipe the exterior of the projector with a lint-free cloth. o If necessary, use a soft cloth moistened with a mild detergent to clean the projector housing. o Do not use abrasive cleaners, waxes or solvents. o Avoid touching the lens.
IMPOR T A N T IN F OR MA T ION Environmental requirements Before you install your SMART Board 800 interactive whiteboard system with appliance, review the following environmental requirements.
Contents Important information Safety warnings, cautions and important information Environmental requirements Chapter 1: About your interactive whiteboard system SMART Board 800ixe-SMP interactive whiteboard system with appliance features Included accessories Optional accessories Chapter 2: Installing your interactive whiteboard system Choosing a location Choosing a height Connecting the components of your interactive whiteboard system Locking the pen tray to your interactive whiteboard Installing your audi
C ON T EN T S Chapter 6: Maintaining your interactive whiteboard system Maintaining your interactive whiteboard Cleaning the projector Focusing and adjusting the projector image Replacing the projector lamp Chapter 7: Troubleshooting your interactive whiteboard system Before you start Determining you interactive whiteboard system’s status Resolving interactive whiteboard issues Resolving projector issues Resolving ACP issues Accessing the service menu Transporting your interactive whiteboard system Appendi
Chapter 1 About your interactive whiteboard system SMART Board 800ixe-SMP interactive whiteboard system with appliance features SMART Board 800 series interactive whiteboard SMART UX60 projector Appliance ACP Included accessories Remote control Pens Eraser SMART GoWire™ auto-launch cable CAT 5 USB extender Optional accessories RCA connector pod SBA-L projection audio system Other optional accessories Your SMART Board 800ixe-SMP interactive whiteboard system with appliance combines the following components
CHAPT ER 1 About your interactive whiteboard system SMART Board 800ixe-SMP interactive whiteboard system with appliance features Your interactive whiteboard system uses the WXGA (16:10) ultra-short-throw, high-offset SMART UX60 projector. Your interactive whiteboard system delivers high-definition, high performance interactivity that is virtually shadow--free and glare--free.
CHAPT ER 1 About your interactive whiteboard system Other features of your interactive whiteboard include: l A modular pen tray that automatically detects when you pick up a pen tray pen or the eraser l Pen tray buttons that activate the pens’ colors and the on-screen keyboard, right-click, Orientation and Help functions l A durable hard-coated surface that is optimized for projection and easily cleaned l A security cable lock feature that enables you to lock your interactive whiteboard to help safe
CHAPT ER 1 About your interactive whiteboard system l Protected cable routing through the projector housing and a cable cover that prevent tampering and clutter l Cleaning cloth for use on the projector lens and system mirror l Secure mounting and installation system that includes: l o Two projector padlock loops o Mounting hardware for solid masonry or framed wall installations Templates and instructions for positioning the system safely Your SMART UX60 projector connection panel supports the
CHAPT ER 1 About your interactive whiteboard system USB drives. For more information on the LCD touch screen and its functionality, see Using the LCD touch screen on page 36. Included accessories The following accessories are included with your interactive whiteboard system. Remote control The remote control enables you to control the system and set up your projector. Use the remote control to access menu options, system information and input selection options.
CHAPT ER 1 About your interactive whiteboard system I MPOR TA N T The SMART Meeting Pro software on the cable is compatible with only Windows® operating systems. Ensure that Autoplay is enabled on your computer before you connect the cable. See the SMART Support website (smarttech.com/support) for additional information. If you are using a laptop that doesn’t have SMART Meeting Pro software installed, connect the laptop to the interactive whiteboard using your SMART GoWire cable.
CHAPT ER 1 About your interactive whiteboard system SBA-L projection audio system You can purchase an SBA-L projection audio system for your SMART Board 800ixe-SMP interactive whiteboard system with appliance. The system comes with its own power supply and the required brackets and cabling. It provides a comfortable listening volume in rooms up to 1,000 square feet (93 square meters) in size with a 30-person capacity (subject to room acoustics).
Chapter 2 Installing your interactive whiteboard system Choosing a location Choosing a height Connecting the components of your interactive whiteboard system Locking the pen tray to your interactive whiteboard Installing your audio system Routing the cables Using SMART software 9 10 11 11 12 12 12 See the included documents for instructions on how to cable your SMART Board 800ixe-SMP, install your product and use the mounting template.
CHAPT ER 2 Installing your interactive whiteboard system Ensure that there is enough room along the interactive whiteboard system’s left side to access the Power button of the appliance that’s mounted to the back of the interactive whiteboard. For mobile or adjustable installation options, contact your authorized SMART reseller. WARNING l Refer to your interactive whiteboard system’s specifications (available at smarttech.com/support) for its weight.
CHAPT ER 2 Installing your interactive whiteboard system Connecting the components of your interactive whiteboard system This section lists all the components of your SMART Board 800ixe-SMP interactive whiteboard system with appliance and explains how to connect them.
CHAPT ER 2 Installing your interactive whiteboard system Installing your audio system Your SBA-L projection audio system comes with two SBA-L speakers and mounting brackets. Your audio system also includes a switching power supply and the cabling required to connect your audio system to your interactive whiteboard and projector. Before you connect the audio system to the projector, you must install the speaker brackets, speakers and speaker cable clips.
Chapter 3 Starting your interactive whiteboard system Configuration password and options Configuration settings menu Configuration settings menu options Calibrating your interactive whiteboard Orienting your interactive whiteboard Calibrating the LCD screen on the ACP Updating appliance firmware Updating appliance firmware remotely Configuring and deploying remote firmware updates Monitoring remote firmware updates through the WMI 14 15 15 17 17 18 19 19 19 20 This chapter provides information on the tas
CHAPT ER 3 Starting your interactive whiteboard system Configuration password and options When the interactive whiteboard system is started for the first time, the administrator or installer is asked to set a password to access the configuration settings menu. Optionally, a host name and other options for the appliance can be configured at the same time. N OTES l This password is required to access the system configuration settings menu.
CHAPT ER 3 Starting your interactive whiteboard system Configuration settings menu You can use the configuration settings menu to access and change software and hardware configuration settings, including your administrator password. See the SMART Meeting Pro application Help for more information. g To access the configuration settings menu 1. Press System on the SMART Business Toolbar, and then select Settings. A logon screen appears. 2. Type the administrator password, and then click Log On.
CHAPT ER 3 Starting your interactive whiteboard system Tabs Description Network You can enable or disable networking on your system and change the network settings including IP address and DNS service information. You can also enable Microsoft® Exchange integration or you can configure SMTP e-mail server settings. I MPOR TA N T Configuring Microsoft Exchange integration enables you to access your Outlook® meeting details and to e-mail meeting notes from the SMART Meeting Pro application.
CHAPT ER 3 Starting your interactive whiteboard system Calibrating your interactive whiteboard The first time you connect your SMART Board interactive whiteboard, you must calibrate it. This process ensures that the cameras accurately track your finger and the pens on the interactive surface. g To calibrate your interactive whiteboard 1. Access the configuration settings menu (see Configuration settings menu on page 15). 2. Press Tools. The Tools page appears. 3. Press Calibrate.
CHAPT ER 3 Starting your interactive whiteboard system g To orient your interactive whiteboard 1. Press the Orientation button on the pen tray. N OTE If you have the configuration settings menu open (see Configuration settings menu on page 15), you can orient your interactive whiteboard through the Tools tab, and then press Orient. The orientation screen opens. 2. Pick up a pen from the pen tray. 3. Firmly touch the center of the target in the upper-left corner of the screen, and then lift the pen.
CHAPT ER 3 Starting your interactive whiteboard system The Calibration window opens. This can take a few moments. 3. Follow the instructions on the LCD screen. Updating appliance firmware You can manually update appliance firmware. You can also update appliance firmware remotely (see Updating appliance firmware remotely below). g To manually update appliance firmware 1. Go to smarttech.
CHAPT ER 3 Starting your interactive whiteboard system 6. Type your user name and password in the appropriate boxes. N OTE Your network user name is required and follows the format domainName\username.You can map only one network at a time. 7. Press Save. g To deploy remote firmware updates 1. Go to smarttech.com/downloads, scroll to Interactive product systems with appliance, and then download the latest appliance firmware file. 2.
Chapter 4 Using your interactive whiteboard system Using your projector Using your remote control Replacing the remote control battery Using the remote control buttons Adjusting projector settings Focusing the image Adjusting the image Projector connection diagram Using your interactive whiteboard Using the ACP Using the LCD touch screen Using Whiteboard mode Using Web mode Using VGA2 mode Using PDF mode Using Presentation mode Using View Screens mode Using Composite mode Using HDMI mode Using Volume mode
CHAPT ER 4 Using your interactive whiteboard system Using your projector This section explains how to use your projector and its included remote control. Using your remote control The projector remote control enables you to access on-screen projector menus and change projector settings. Replacing the remote control battery Follow this procedure to replace the remote control battery.
CHAPT ER 4 Using your interactive whiteboard system g To replace the remote control battery 1. Hold down the side release on the left side of the battery holder and pull the battery holder completely out of the remote control. 2. Remove the old battery from the battery holder and replace it with a CR2025 coin-cell battery. I MPOR TA N T Align the positive (+) and negative (–) signs on the battery terminals with the correct signs on the battery holder. 3. Insert the battery holder into the remote control.
CHAPT ER 4 Using your interactive whiteboard system Number Function Description 3 (Left), (Right), (Up) and (Down) arrows Hide Change the menu selections and adjustments. 4 Freeze, hide or display the image: l l l 5 6 7 8 9 10 Mode Mute (Power) (Enter) (Volume Up) (Volume Down) Press once to freeze the image. For example, you can display a question on the screen while you check your e-mail. Press again to hide the image, that is, to display a black screen.
CHAPT ER 4 Using your interactive whiteboard system Setting Use Notes Frequency Adjusts the display data frequency of the projected image from -5 to 5 to match the frequency of your computer’s graphics card. Synchronizes your projector’s display timing with your computer’s graphics card from 0 to 63. Moves the horizontal position of the source video left or right from 0 to 100 (relative to the projected image). The default is 0.
CHAPT ER 4 Using your interactive whiteboard system Setting Use Audio menu Volume Adjusts the projector’s volume amplification from -20 to 20. Mute Mutes the projector’s audio output. Notes The default is 0. The default is off. If you mute the projector’s audio output and then increase or decrease the volume, the volume is restored automatically. You can prevent this from happening by disabling the volume control.
CHAPT ER 4 Using your interactive whiteboard system Setting Use Notes Zoom Adjusts the zoom to the center of the image in or out from 0 to 30. The default is 0. Projector ID Aspect Ratio Zooming in cuts off the outer edges of the source video. Sets the projector’s unique ID number You can refer to this number when (from 0 to 99) within your organization’s using the network remote management network. feature (see Remotely managing your system through a network interface on page 69).
CHAPT ER 4 Using your interactive whiteboard system Setting Use Notes Startup Screen Selects the type of startup screen (SMART, Capture User Startup Screen or Preview Startup Screen). This screen displays when the projector lamp is starting and a video source signal isn’t displayed. SMART displays the default SMART logo on a blue background. Capture User Startup Screen closes the on-screen display menu and captures the entire projected image.
CHAPT ER 4 Using your interactive whiteboard system Setting Use Notes USB2 Source Enables touch for the selected video source (VGA-1, VGA-2, HDMI or Disabled) by associating the video source with the laptop USB receptacle (USB2) on the ACP. The default is VGA-2. When the user switches to the video source you select in this setting, the interactive whiteboard recognizes touch from the device connected to the laptop USB receptacle on the ACP.
CHAPT ER 4 Using your interactive whiteboard system Setting Use MAC Address Displays the projector’s MAC address in xx-xx-xx-xx-xx-xx format. Displays the projector’s workgroup name as set by an administrator (maximum 12 characters).
CHAPT ER 4 Using your interactive whiteboard system Setting Use Language menu Language Selects language preference. Notes Projector menu support is available in English (default), Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, Finnish, French, German, Greek, Italian, Japanese, Korean, Norwegian, Polish, Portuguese (Brazil), Portuguese (Portugal), Russian, Spanish and Swedish.
CHAPT ER 4 Using your interactive whiteboard system Focusing the image Use the focus dial located on the bottom of the SMART UX60 projector to focus the projected image. g To focus and adjust the image Turn the focus dial clockwise or counterclockwise until the image is in focus. Adjusting the image Refer to these notes when adjusting the projected image as described in the included SMART Board 880ix interactive whiteboard system installation guide (smarttech.com/kb/149616).
CHAPT ER 4 Using your interactive whiteboard system l Don’t touch the projector lens or mirror. This can disturb the focus or quality of image that your projector displays. l When adjusting keystone (tilt), ensure that the top and bottom edges of the image are horizontal before you position the left and right edges of the image relative to your interactive whiteboard. l To fine-tune the image, you might need to repeat all steps described in the installation document in smaller increments.
CHAPT ER 4 Using your interactive whiteboard system No. Connector Connect to: 1 3.5 mm phone jack audio output Speakers 2 3.
CHAPT ER 4 Using your interactive whiteboard system Using your interactive whiteboard When you use your SMART Board 800ixe-SMP interactive whiteboard system with appliance, its appliance and software provides you with access to the full capabilities of your interactive whiteboard. Refer to the SMART Board 800 series interactive whiteboard user’s guide (smarttech.com/kb/144817) for more information on using your interactive whiteboard. For additional resources, go to smarttech.
CHAPT ER 4 Using your interactive whiteboard system The following diagrams and table describe the components of the ACP. Number Function 1 2 3 4 5 USB A receptacle (for USB drives) 6 7 2.5 mm male barrel connector to power supply (DC-in) Power button (for appliance only) LCD touch screen Mini USB B receptacles (x2) (connect to appliance and laptop) 2.
CHAPT ER 4 Using your interactive whiteboard system Using PDF mode In PDF mode, you can open and view PDF files, write over these files, and then capture the marked up screen image to your Whiteboard presentation. Using Presentation mode In Presentation mode, you can open and view presentation files, write over files and then capture the marked-up screen image to your Whiteboard presentation.
CHAPT ER 4 Using your interactive whiteboard system enables you to work with various types of digital content, from application files and documents to images and websites. You can display files on your SMART product and write notes in digital ink during collaborative work sessions. You can mark up PDF or presentation files, write notes over web pages or simply make whiteboard notes, and then capture and save your work for immediate distribution.
CHAPT ER 4 Using your interactive whiteboard system I MPOR TA N T Ensure that Autoplay is enabled on your computer before you connect the auto-launch cable. Go to smarttech.com/support for more information. For more information on SMART Meeting Pro software, search for the SMART Meeting Pro software release notes in smarttech.com/support.
Chapter 5 Integrating other devices Video format compatibility Native video format Video format compatibility HD and SD signal format compatibility Video system signal compatibility Connecting peripheral sources and outputs 41 41 41 42 43 43 This chapter provides information on integrating your SMART Board 800ixe-SMP interactive whiteboard system with appliance with peripheral devices. Video format compatibility Your projector has a native video format and various video format compatibility modes.
CHAPT ER 5 Integrating other devices Resolution Mode Aspect ratio Refresh rate (Hz) “Match Input” appearance 800 × 600 800 x 600 800 × 600 800 × 600 800 × 600 800 × 600 800 × 600 800 × 600 832 × 624 1024 × 768 1024 × 768 1024 × 768 1024 × 768 1024 × 768 1152 × 864 1280 × 768 1280 × 960 1280 × 960 1280 × 960 1280 × 1024 1280 × 1024 1600 × 1200 1600 × 1200 VGA 72 VGA 75 VGA 85 SVGA 56 SVGA 60 SVGA 72 SVGA 75 SVGA 85 MAC 16" XGA 60 XGA 70 XGA 75 XGA 85 MAC 19" SXGA 75 WXGA 60 Quad VGA 60 Quad VGA 85 SXGA
CHAPT ER 5 Integrating other devices N OTE Your projector is HD Ready. Its native resolution supports a pixel-perfect display of 720p source content. However, because the projector compresses 1080i source content to fit its native resolution, it doesn’t support a pixel-perfect display of 1080i source content.
CHAPT ER 5 Integrating other devices g To connect a laptop 1. Connect a USB cable from the laptop computer to the ACP. OR Connect to the CAT 5 USB extender accessory located on the right-hand side of the pen tray. 2. Connect a VGA cable from the laptop computer to the projector or to the VGA connection kit. 3. Press the laptop button on the LCD touch screen and follow the on-screen instructions. g To connect a DVD/Blu-ray player or similar device 1.
Chapter 6 Maintaining your interactive whiteboard system Maintaining your interactive whiteboard Cleaning the projector Focusing and adjusting the projector image Replacing the projector lamp Removing and replacing the projector lamp module Resetting the lamp hours 45 45 46 47 47 51 This chapter includes methods for properly cleaning and preventing damage to your SMART Board 800ixe-SMP interactive whiteboard system with appliance.
CHAPT ER 6 Maintaining your interactive whiteboard system l Before you clean the projector, press the Power button twice on the ACP or remote control to put the system in Standby mode, and then allow the lamp to cool for at least 30 minutes. l Do not spray cleaners, solvents or compressed air directly on the projector. Do not use spray cleaners or solvents near any part of the projector because they can damage or stain the unit.
CHAPT ER 6 Maintaining your interactive whiteboard system Replacing the projector lamp This section provides detailed instructions for replacing the projector lamp module. Removing and replacing the projector lamp module Eventually the lamp module will dim, and a message will appear reminding you to replace the lamp. Make sure you have a replacement projector lamp before proceeding with the following instructions. WARNING l See smarttech.com/compliance for the projector’s MSDS documents.
CHAPT ER 6 Maintaining your interactive whiteboard system l When replacing the projector lamp: o Put the projector into Standby mode and wait 30 minutes for the lamp to cool completely. o Do not remove any screws other than those specified in the lamp replacement instructions. o Wear protective eyewear while changing the lamp. Failure to do so can cause injuries including loss of eyesight if the lamp shatters or bursts. o Use only replacement lamps approved by SMART Technologies.
CHAPT ER 6 Maintaining your interactive whiteboard system 4. Pull the lamp cover forward and remove it from the projector. Put the lamp cover in a safe place. TIP If the cover is difficult to remove, insert a flat screwdriver or small coin into the slot on the bottom of the lamp cover to gently pry the cover open. 5. Loosen the two captive screws from the bottom of the lamp module using a Phillips screwdriver. N OTE Don’t try to remove these screws.
CHAPT ER 6 Maintaining your interactive whiteboard system g To put the new lamp module into the projector 1. Remove the new lamp module from its packaging. 2. Carefully place the lamp module into the projector using the handle on the top of the module. Hold the lamp module vertically and guide it into its slot. Gently press the power end of the lamp module against the projector to ensure the power plug makes contact with the projector’s power receptacle. 3.
CHAPT ER 6 Maintaining your interactive whiteboard system Resetting the lamp hours After you replace the lamp module, you need to access the projector service menu and reset the lamp hours. To prevent accidental errors, only a system administrator should perform this procedure. N OTE Always reset the lamp hours after you replace the lamp, because lamp service reminders are based on the current hours of use. g To reset the lamp hours 1.
Chapter 7 Troubleshooting your interactive whiteboard system Before you start Locating status lights Locating serial numbers Determining you interactive whiteboard system’s status Resolving interactive whiteboard issues Resolving operation issues Resolving connection issues Resolving controller module issues Resolving projector issues Resolving projector errors Your projector stops responding The “Projector Overheated”, “Fan Failure” or “Color Wheel Failure” message appears The “Lamp Failure” message appea
CHAPT ER 7 Troubleshooting your interactive whiteboard system This chapter provides basic troubleshooting information for your interactive whiteboard system. For issues not covered in this chapter, consult the SMART Support website (smarttech.com/support) or contact your authorized SMART reseller (smarttech.com/where).
CHAPT ER 7 Troubleshooting your interactive whiteboard system The SMART UX60 projector serial number is located on the top of the projector. TIP You can also access the projector’s serial number through the on-screen menu. For more information, see Adjusting projector settings on page 24. The ACP has its own serial number, which is different from the interactive whiteboard serial number. The ACP serial number is located on the bottom of the ACP.
CHAPT ER 7 Troubleshooting your interactive whiteboard system Determining you interactive whiteboard system’s status Use the following table to determine the status of your interactive whiteboard system: Projector Power light Projector Service light ACP light Ready light Solid green Solid green Projected image Touch and pen control Status and related troubleshooting Correct Full control The system is operating normally.
CHAPT ER 7 Troubleshooting your interactive whiteboard system Projector Power light Projector Service light ACP light Ready light Solid amber Flashing red N/A N/A Projected image Touch and pen control Status and related troubleshooting None N/A There’s an issue with the projector lamp. See The “Lamp Failure” message appears on page 60. Off Flashing red Solid amber Off None None The projector’s operating temperature has been exceeded.
CHAPT ER 7 Troubleshooting your interactive whiteboard system Resolving connection issues To resolve connection issues, complete the following tasks: l Confirm that the ACP cable harness’s DB9M RS-232 connector is properly connected to the Control connector on the projector. l Confirm that the USB cable, which is located on the underside of the pen tray, is properly connected from the interactive whiteboard to the ACP.
CHAPT ER 7 Troubleshooting your interactive whiteboard system Resolving projector issues Resolving projector errors System administrators can resolve the following projector errors on their own prior to contacting SMART Support. Performing initial troubleshooting on your projector will reduce the time of a support call. Your projector stops responding If your projector stops responding, perform the following procedure. g To restart an unresponsive projector 1.
CHAPT ER 7 Troubleshooting your interactive whiteboard system 7. If the previous steps don’t resolve the issue, put the projector into Standby mode, disconnect the power cable, and then contact your authorized SMART reseller. The “Lamp Failure” message appears If the “Lamp Failure” message appears, one of the following issues is occurring: l The lamp is overheating, likely due to blocked air vents. l The lamp has reached the end of its life. l The projector has an internal problem.
CHAPT ER 7 Troubleshooting your interactive whiteboard system Resolving image issues To resolve common image issues, complete the following tasks: l Ensure the computer or other video source is on and set to display a resolution and refresh rate supported by the projector (see Video format compatibility on page 41). l Ensure the video source is properly connected to the projector. l Press the Input Select button on the remote control or ACP to switch to the correct video source.
CHAPT ER 7 Troubleshooting your interactive whiteboard system Partial, scrolling or incorrectly displayed image N OTES l The following procedure applies to Windows XP operating systems on desktop computers only. l This procedure may vary depending on your version of Windows operating system and your system preferences. g To resolve a partial, scrolling or incorrectly displayed image 1. Select Start > Control Panel. 2. Double-click Display. The Display Properties window appears. 3.
CHAPT ER 7 Troubleshooting your interactive whiteboard system 4. Optionally, reset the projector as described in Resetting the projector on page 66 to adjust the frequency and tracking to their original values. I MPOR TA N T This action resets all values to their defaults. Frozen image If your projector has a frozen image, perform the following procedure. g To resolve a frozen image 1. Ensure that the Hide Display feature is off. 2.
CHAPT ER 7 Troubleshooting your interactive whiteboard system l Make sure that there are no obstructions behind the projector’s wall-mounting bracket, and that the bracket is firmly secured to the wall according to the installation instructions. l Confirm that all cables are held in place with the appropriate cable clip. l Adjust the projected image. See the included SMART Board 885ixe-SMP interactive whiteboard system installation guide (smarttech.com/kb/157628) and Adjusting the image on page 32.
CHAPT ER 7 Troubleshooting your interactive whiteboard system Resolving network communication issues If you don’t have network access, perform the following procedure to troubleshoot your system. g To resolve network communication issues 1. Ensure that your network cable is properly connected to the RJ45 connection on the projector’s connection panel. 2. Ensure that the LAN warning light on the projector is green.
CHAPT ER 7 Troubleshooting your interactive whiteboard system l Do not adjust any settings in the service menu other than those listed in this guide. Changing other settings can damage or affect the operation of your projector and may invalidate your warranty.
CHAPT ER 7 Troubleshooting your interactive whiteboard system Transporting your interactive whiteboard system Save your original SMART Board interactive whiteboard packaging so that it’s available if you need to transport your interactive whiteboard system. When required, repack it with all of the original packaging. This packaging was designed to provide optimal shock and vibration protection.
Appendix A Remotely managing your system through a network interface Web page management Accessing web page management Home Control panel USB Control settings Network settings E-mail alerts Password settings Simple Network Management Protocol (SNMP) 69 69 70 70 73 73 75 75 76 This appendix includes detailed instructions on how to remotely manage your SMART Board 800ixeSMP interactive whiteboard system with appliance through a network interface.
APPENDIX A Remotely managing your system through a network interface N OTE You can view the projector’s IP address by accessing the projector’s Network Settings menu page (see Network settings on page 73). g To use the management web page 1. Start your Internet browser. 2. Type the IP address in the address line field, and then press ENTER. The SMART UX60 Projector Settings window appears. 3. Select the menu options in the left pane to access the settings on each page. 4.
APPENDIX A Remotely managing your system through a network interface Submenu setting Description Volume Mute Adjusts the projector’s volume from -20 to 20. Turns on or turns off the mute settings. Select On to mute the projector’s sound and Off to turn off mute. Enables volume control on the ACP. Select On to enable volume adjustment and select Off to disable volume adjustment.
APPENDIX A Remotely managing your system through a network interface Submenu setting Description Auto Signal Detect Enables or disables signal searching of input connectors. l l Lamp Reminder Lamp Mode Auto Power Off Zoom H-position (RGB input) Select On to have the projector continuously switch inputs until it finds an active video source. Select Off to maintain signal detection in one input. Select On to show or Off to hide the lamp replacement reminder when it appears.
APPENDIX A Remotely managing your system through a network interface Submenu setting Description Startup Screen Sets the type of startup screen to SMART or User. The SMART screen is the default SMART logo on a blue background. The User screen uses the saved picture from the Capture User Startup Screen function. Adjusts the speed of the projector’s fan. Select High or Normal. High Speed Fan N OTE Use the High setting when the projector’s temperature is high or the altitude is above 6000' (1800 m).
APPENDIX A Remotely managing your system through a network interface Submenu setting Description DHCP Determines if the projector’s IP address and other network settings are dynamically assigned by a DHCP server or manually set. l On allows the network’s DHCP server to assign a dynamic IP address to the projector. Off allows you to manually set the projector’s IP address and other network settings. Displays or allows you to set the projector’s IP address in values between 0.0.0.0 and 255.255.255.
APPENDIX A Remotely managing your system through a network interface E-mail alerts This menu enables you to enter your preferred address for receiving e-mail alerts and adjust related settings. Submenu setting Description E-mail Alert Selects Enable to turn on or Disable to turn off the E-mail Alert function. Displays or allows you to set the e-mail address of the e-mail alert recipient. Displays or allows you to set the e-mail address of the e-mail alert “copy to” recipient.
APPENDIX A Remotely managing your system through a network interface N OTES l The first time you enable the password settings, the default password value is four numbers, for example, 1234. l If you forget the projector password, refer to Accessing the service menu on page 65 to set the projector setting to factory defaults. Simple Network Management Protocol (SNMP) Your projector support a list of SNMP commands as described in the management information base (MIB) file.
Appendix B Remotely managing your system through an RS-232 serial interface Connecting your room control system to the ACP Serial interface settings Projector programming commands Projector power state controls Command inventory Value-based command methods Absolute values and adjustment values Video source specification values Power state controls Source selection controls General source controls Additional VGA source controls Additional Composite video source controls Audio controls Network controls Syste
APPENDIX B Remotely managing your system through an RS-232 serial interface Serial interface settings The serial interface of the projector acts as a Data Communications Equipment (DCE) device and its settings can’t be configured. You must configure your computer’s serial communication program (such as Microsoft HyperTerminal) or your room control system’s serial communication settings with the following values: Setting Value Data Rate Data Bits Parity Stop Bits Flow Control 19.
APPENDIX B Remotely managing your system through an RS-232 serial interface 4. Type commands to configure your settings. N OTES o To see a list of commands available in the current operating mode, type ? and then press ENTER. o If you’re using a terminal emulation program, turn on your program’s local echo setting to see characters as you type them. Projector programming commands This section documents the projector programming commands.
APPENDIX B Remotely managing your system through an RS-232 serial interface l After the projector executes a command, it generates a response. l To prevent buffer overrun, don’t send another command until you receive the next command prompt. Value-based command methods Absolute values and adjustment values You can use the command’s target range to set an absolute value for a command or cause an adjustment to be made to the current value.
APPENDIX B Remotely managing your system through an RS-232 serial interface >set brightness vga1=65 brightness vga1=65 >set brightness vga1-7 brightness vga1=58 Power state controls These commands put the projector in and out of Standby mode and request the projector’s current power state. The projector’s power state determines whether certain commands are available at that time. These settings are available even when the projector is in Standby mode.
APPENDIX B Remotely managing your system through an RS-232 serial interface Source selection controls These commands switch input sources. The source type determines which commands can be accepted. Command Response Available in Standby mode get input set input=[field] input=[field] input=[field] Yes No The following table describes the source selection commands: Command Description get input set input=[field] Returns the projector’s current input. Sets the input to one of the selectable fields.
APPENDIX B Remotely managing your system through an RS-232 serial interface Field Description HDMI None Switches source to the HDMI input port. A non-selectable value that appears when you enter a “get input” command while the projector is in Standby mode. General source controls The following source controls apply to all input sources. HDMI connector source controls are described in this section. These controls are unavailable when the projector is in Standby mode.
APPENDIX B Remotely managing your system through an RS-232 serial interface Command Command target range Response set red [value] set green [value] set blue [value] set cyan [value] set magenta [value] set yellow [value] set videofreeze [target] =0 to =100 =0 to =100 =0 to =100 =0 to =100 =0 to =100 =0 to =100 =on red=[value] green=[value] blue=[value] cyan=[value] magenta=[value] yellow=[value] videofreeze=[target] set cc [target] =off =cc1 cc=[target] =cc2 =off N OTE Typically, cc1 displays En
APPENDIX B Remotely managing your system through an RS-232 serial interface These commands control the appearance of your VGA source. These settings are unavailable when the projector is in Standby mode or when the VGA source is disconnected. See Value-based command methods on page 80 for setting absolute and adjustment commands.
APPENDIX B Remotely managing your system through an RS-232 serial interface These commands inform you of the current audio output settings. Command Response get volume get mute get volumecontrol volume=[current volume setting] mute=[current mute setting] volumecontrol=[current volume control setting] These commands control your projector’s audio amplifier settings. See Value-based command methods on page 80 for setting absolute and adjustment commands.
APPENDIX B Remotely managing your system through an RS-232 serial interface System controls These commands enable you to switch system settings and access system information. These commands inform you of the current system settings. These commands are unavailable when the projector is in Standby mode.
APPENDIX B Remotely managing your system through an RS-232 serial interface Command Response get usb1source usb1source=[Video source associated with the USB 1 connector on the ACP] usb2source=[Video source associated with the USB 2 connector on the ACP] get usb2source TIP The get usb1source and get usb2source commands are only applicable to SMART UX60 projectors running DLP firmware version 1.0.0.4 or later. These commands control the current system settings.
APPENDIX B Remotely managing your system through an RS-232 serial interface Command Command target range Response set language [target] =Chinese (Simplified) language=[target] =Chinese (Traditional) =Czech =Danish =Dutch =English =Finnish =French =German =Greek =Italian =Japanese =Korean =Norwegian =Polish =Portuguese (Brazil) =Portuguese (Portugal) =Russian =Spanish set groupname [description] set projectorname [description] set locationinfo [description] set contactinfo [description] set videomut
APPENDIX B Remotely managing your system through an RS-232 serial interface Command Command target range Response set usb1source [target] =vga1 usb1source=[target] =vga2 =hdmi set usb2source [target] =disabled =vga1 usb1source=[target] =vga2 =hdmi =disabled TIP The set usb1source and set usb2source commands are only applicable to SMART UX60 projectors running DLP firmware version 1.0.0.4 or later. N OTE The Network and VGA Out setting’s features are off by default.
Appendix C Remote control code definitions IR signal format: NEC1 Key Repeat format Vendor code Byte 1 Byte 2 Byte 3 Byte 4 Input F1 8B CA 14 EB Power ( ) F1 8B CA 12 ED Menu F1 8B CA 1B E4 Up ( ) F1 8B CA 40 BF Left ( ) F1 8B CA 42 BD Enter ( ) F1 8B CA 13 EC Right ( ) F1 8B CA 43 BC Down ( ) F1 8B CA 41 BE Hide F1 8B CA 15 EA Volume up ( ) F1 8B CA 44 BB Mode F1 8B CA 45 BA Mute F1 8B CA 11 EE Volume down ( ) F1 8B CA 46
Appendix D Hardware environmental compliance SMART Technologies supports global efforts to ensure that electronic equipment is manufactured, sold and disposed of in a safe and environmentally friendly manner. Waste Electrical and Electronic Equipment regulations (WEEE directive) Waste Electrical and Electronic Equipment regulations apply to all electrical and electronic equipment sold within the European Union.
APPENDIX D Hardware environmental compliance product which contains a lithium ion battery or returning a lithium ion battery, call SMART Technologies RMA for information on the special shipping regulations. l 1.866.518.6791, Option 4 (U.S./Canada) l 1.403.228.5940 (all other countries) Packaging Many countries have regulations restricting the use of certain heavy metals in product packaging. The packaging used by SMART Technologies to ship products complies with applicable packaging laws.
Index 3.
INDEX H M HD signal compatibility 42 HDMI connections 34, 83 head space clearance 10 height 10 humidity vi MAC address 86 MAC support 41 mounting template 10 mute control 24, 86 I image focusing 32 resolving issues with 61 input selection 73, 82 installation choosing a height 10 choosing a location 9 interactive whiteboard about 2 indicators and controls of 57 maintaining 45 replacing an older model 10 using 35 IP address 74, 86 L lamp module cleaning 45 replacing 47 resolving issues with 60 languages
INDEX routing cables from 12 troubleshooting 59 using your remote control with 22 video format compatibility for 41 startup screen 73 subnet mask 74, 86 SVGA support 41 SXGA support 41 Q T quad VGA support 41 temperatures, operating and storage vi transportation 67 trap destination address 74 troubleshooting 53 R RCA connector pod 6 RCA jacks 34 refresh rates 41 remote control about 5 code definitions for 91 installing the battery 22 using the buttons 23 RJ45 connector 34 RoHS directive 93 room contr
SMART Technologies smarttech.com/support smarttech.
