SMART Board™ 600 and SBD600 Series Interactive Whiteboard Installation and User’s Guide
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Important Information Before you install and use your SMART Board™ 600 or SBD600 series interactive whiteboard, read and understand the safety warnings and precautions in this user’s guide. These safety warnings and precautions describe the safe and correct operation of your SMART Board interactive whiteboard and its accessories, helping you to prevent injuries and equipment damage.
ii | IMPORTANT INFORMATION • To reduce the risk of fire or electric shock, do not expose your SMART Board interactive whiteboard to rain or moisture. • Use two wall-mounting brackets to install your SMART Board 685/SBD685 or 690/SBD695 interactive whiteboard. Using only one bracket could result in personal injury or product damage. • Do not mount your SMART Board 600 or SBD600 series interactive whiteboard on a SMART Board 500 series floor stand.
ii i | IMPORTANT INFORMATION CAUTION • If you need to lean your interactive whiteboard against a wall before you mount it, make sure that it remains in an upright position, resting on its pen tray brackets, which are designed to sustain your interactive whiteboard’s weight. • Do not rest your interactive whiteboard on its side or on the top of its frame. • Do not add any extra weight or excessive pressure to a wall-mounted interactive whiteboard or its pen tray.
iv | IMPORTANT INFORMATION
Contents Important Information.....................................................................................................i Safety Warnings ...............................................................................................i 1 About Your SMART Board 600 or SBD600 Series Interactive Whiteboard .......... 1 Features.......................................................................................................... 2 How Does Your SMART Board Interactive Whiteboard Work? ...........
vi | CO N T EN TS 4 Using and Maintaining Your SMART Board Interactive Whiteboard ................... 45 Tips for Trouble-Free Performance .............................................................. 46 Keeping the Writing Surface Clean............................................................... 47 Transporting Your Interactive Whiteboard .................................................... 48 Indicators and Controls.................................................................................
Chapter 1 About Your SMART Board 600 or SBD600 Series Interactive Whiteboard In This Chapter Refer to these topics to learn more about your SMART Board 600 or SBD600 series interactive whiteboard and for information about product parts and accessories. Features.......................................................................................................... 2 How Does Your SMART Board Interactive Whiteboard Work? ...................... 4 Included Accessories.........................................
2 | A B O U T Y O U R S M A RT B O A RD 6 0 0 OR SBD60 0 S ERI ES INTE RACTIVE WHITEBOARD Your SMART Board 600 or SBD600 series product is a touch sensitive, front projection interactive whiteboard. It enables you to do everything that you can do at your computer—open and close applications, scroll through files, conference with others, create new documents or edit existing ones, visit websites, play video clips and more—by touching the screen.
3 | A B O U T Y O U R S M A RT B O A RD 6 0 0 OR SBD60 0 S ERI ES INTE RACTIVE WHITEBOARD Wall-Mounting Brackets Install your SMART Board interactive whiteboard simply and securely. Standard USB Cable Connect your SMART Board interactive whiteboard to your computer. Expansion Slot Add optional accessories, such as a SystemOn control panel. Security Cable Lock Feature Lock your interactive whiteboard with a security cable to help safeguard it from theft.
4 | A B O U T Y O U R S M A RT B O A RD 6 0 0 OR SBD60 0 S ERI ES INTE RACTIVE WHITEBOARD How Does Your SMART Board Interactive Whiteboard Work? Your interactive whiteboard functions as an input device for your computer, just like a mouse, enabling you to work in any application on your computer from your interactive whiteboard’s screen. When you touch your interactive whiteboard's surface, your interactive whiteboard detects the contact’s horizontal and vertical (or x,y) coordinates.
5 | A B O U T Y O U R S M A RT B O A RD 6 0 0 OR SBD60 0 S ERI ES INTE RACTIVE WHITEBOARD Included Accessories Your SMART Board 600 or SBD600 series interactive whiteboard includes the following accessories. To purchase replacement parts, contact your authorized SMART reseller. SMART USB Cable An included 16' 5" (5 m) USB cable enables you to connect your SMART Board 600 or SBD600 series interactive whiteboard to a USB receptacle on your computer.
6 | A B O U T Y O U R S M A RT B O A RD 6 0 0 OR SBD60 0 S ERI ES INTE RACTIVE WHITEBOARD Optional Accessories You can purchase these optional accessories when you order your interactive whiteboard, or you can purchase them from your authorized SMART reseller. Serial RS-232 Expansion Module NOTE This option isn’t available for Dual Touch SMART Board SBD600 series interactive whiteboards. The RS-232 expansion module provides an alternative method of connecting your interactive whiteboard to a computer.
7 | A B O U T Y O U R S M A RT B O A RD 6 0 0 OR SBD60 0 S ERI ES INTE RACTIVE WHITEBOARD SystemOn Expansion Module The SystemOn expansion module brings your projector out of standby mode, and has indicators showing SystemOn component activity. Access two additional features through the interface’s Advanced tab: • Automatic Logoff—SystemOn logs you off of your computer when the system enters standby mode. • Display Mode Detection—SystemOn determines the projector state: normal or standby mode.
8 | A B O U T Y O U R S M A RT B O A RD 6 0 0 OR SBD60 0 S ERI ES INTE RACTIVE WHITEBOARD USB Audio System You can mount the USB speakers (Part No. SBA) on your interactive whiteboard, or wall-mount them using the included hardware.
9 | A B O U T Y O U R S M A RT B O A RD 6 0 0 OR SBD60 0 S ERI ES INTE RACTIVE WHITEBOARD Projector Wall-Mount (Models 680 and SBD680 only) Support your NEC WT600 or WT610 projector (not included) for your SMART Board 680 or SBD680 interactive whiteboard with a PMWT680 projector wall-mount.
10 | A B O U T Y O U R S M A RT B O A RD 6 0 0 OR SBD60 0 S ERI ES INTE RACTIVE WHITEBOARD SMART Board Interactive Whiteboard Table Stand You can also mount your SMART Board 640 interactive whiteboard on a table stand, as shown to the right. NOTE None of the other larger SMART Board interactive whiteboard models are compatible with the TS640 table stand. The table stand consists of a pair of folding brackets that you secure to the back of your SMART Board 640 interactive whiteboard.
Chapter 2 Installing and Securing Your SMART Board Interactive Whiteboard In This Chapter Refer to these topics for information about mounting your SMART Board 600 or SBD600 series interactive whiteboard on a floor stand or on a wall. Environmental Requirements ....................................................................... 12 Mounting Your SMART Board 660, 680 or SBD680 Interactive Whiteboard on a Floor Stand .........................................................................................
12 | I N S T A L L IN G A N D S E C U R I N G Y O U R S M A R T B O A R D I NT E R A C T I V E WHITEBOARD Environmental Requirements Before installing your interactive whiteboard, review the following environmental requirements. Environmental Requirement Parameter Operating temperature 41°F to 95°F (5°C to 35°C) Storage temperature -40°F to 120°F (-40°C to 50°C) Humidity • 5 to 80% relative humidity, non-condensing • Humidity above 80% might cause slight wrinkling in the screen surface sheet.
13 | I N S T A L L IN G A N D S E C U R I N G Y O U R S M A R T B O A R D I NT E R A C T I V E WHITEBOARD Mounting Your SMART Board 660, 680 or SBD680 Interactive Whiteboard on a Floor Stand Before mounting your interactive whiteboard on a floor stand, carefully read and observe the following instructions for operating safety and to avoid damage to your product.
14 | I N S T A L L IN G A N D S E C U R I N G Y O U R S M A R T B O A R D I NT E R A C T I V E WHITEBOARD 2. Use the included hex key to tighten all the screws. 3. Partially secure two of the included bolts into the top holes in the rear of your interactive whiteboard, leaving a 1/8" (3.2 mm) space between the bolt heads and the surface. 4. With the help of another person, hang your interactive whiteboard on the floor stand, lowering the two bolts onto the top hooks on the stand posts. 5.
15 | I N S T A L L IN G A N D S E C U R I N G Y O U R S M A R T B O A R D I NT E R A C T I V E WHITEBOARD Wall-Mounting Your SMART Board Interactive Whiteboard WARNING Two people are required to safely mount your interactive whiteboard on a wall. Recommended Heights for Wall-Mounting Consider the general height of your user community when you choose a location for wall-mounting your interactive whiteboard.
16 | I N S T A L L IN G A N D S E C U R I N G Y O U R S M A R T B O A R D I NT E R A C T I V E WHITEBOARD For Adults of Average Height Distance from Floor to Bottom of Bracket Distance from Floor to Top of Interactive Whiteboard 680/SBD680/685/ SBD685/690/SBD690 77 1/2" (196.8 cm) 81 3/4" (207.6 cm) 660 69 1/2" (176.5 cm) 73 3/4 (187.3 cm) 640 69 1/2" (176.5 cm) 73 3/4 (187.
17 | I N S T A L L IN G A N D S E C U R I N G Y O U R S M A R T B O A R D I NT E R A C T I V E WHITEBOARD Tools Required to Wall-Mount Your Interactive Whiteboard To wall-mount your interactive whiteboard you’ll need the following tools, which aren’t included: • a Phillips® No.
18 | I N S T A L L IN G A N D S E C U R I N G Y O U R S M A R T B O A R D I NT E R A C T I V E WHITEBOARD NOTES • To take full advantage of all the interactive features of your SMART product, you must connect a digital projector (not included). • Some steps in the following procedure look different than illustrated if you have a SMART Board 685/SBD685 or 690/SBD690 interactive whiteboard.
19 | I N S T A L L IN G A N D S E C U R I N G Y O U R S M A R T B O A R D I NT E R A C T I V E WHITEBOARD If you’re installing a SMART Board 685/SBD685 or 690/SBD690 interactive whiteboard, space your wall-mounting brackets 4" (10.2 cm) or 6" (15.3 cm) apart respectively, and then mark the location of the ten mounting holes on the wall. 685/SBD685: 4" (10.2 cm) 690/SBD690: 6" (15.3 cm) WARNING Use two wall-mounting brackets to install your SMART Board 685/SBD685 or 690/SBD690 interactive whiteboard.
20 | I N S T A L L IN G A N D S E C U R I N G Y O U R S M A R T B O A R D I NT E R A C T I V E WHITEBOARD Aligning Your Interactive Whiteboard with Your Projector (Optional) If your projector is installed a fixed location, align your interactive whiteboard to the projected image before you secure the L-shaped brackets. A correctly aligned image fits squarely on your interactive whiteboard’s screen. Each side of the projected image should extend almost to the edge of the display surface.
21 | I N S T A L L IN G A N D S E C U R I N G Y O U R S M A R T B O A R D I NT E R A C T I V E WHITEBOARD 2. Remove your interactive whiteboard from the wall, and then use the screwdriver to secure a self-tapping wall anchor at each mark. NOTE For a concrete wall, drill holes at the marks, and then insert concrete anchors into the holes. 3.
22 | I N S T A L L IN G A N D S E C U R I N G Y O U R S M A R T B O A R D I NT E R A C T I V E WHITEBOARD 5. Route the modular I²C cable through the cable management channel under the lower-right end of the pen tray, and then insert its connector into receptacle 1. 6. Press the cable into the cable management channel on the bottom of the tray. This step protects the modular cable’s RJ11 connector from damage if the pen tray is removed without first disconnecting the cable. 7.
23 | I N S T A L L IN G A N D S E C U R I N G Y O U R S M A R T B O A R D I NT E R A C T I V E WHITEBOARD IMPORTANT Be aware that security cable locks are not designed to be a solid protection measure because the lock can be torn out. However, potential thieves might be reluctant to try to sell a product with a broken security cable lock hole, which would readily identify it as a stolen item. To lock the pen tray to your interactive whiteboard 1.
24 | I N S T A L L IN G A N D S E C U R I N G Y O U R S M A R T B O A R D I NT E R A C T I V E WHITEBOARD Removing the Pen Tray It might be necessary to remove the pen tray when you transport or repair your interactive whiteboard. WARNING There are no user-serviceable parts inside the pen tray. Only qualified personnel should disassemble the pen tray’s printed circuit boards, and this procedure must be done with proper electrostatic discharge (ESD) protection.
Chapter 3 Connecting Your Interactive Whiteboard to Your Computer In This Chapter Refer to these topics for information about connecting your SMART Board 600 or SBD600 series interactive whiteboard to your computer. Overview....................................................................................................... 26 System Power Safety and Precautions ........................................................ 26 Connecting with a USB Cable ........................................................
26 | CON N ECT IN G Y O UR I NT ER ACT IV E WH IT EB OARD T O Y O UR C O MPU T ER Overview The included USB cable enables you to connect your computer to your interactive whiteboard. Because this cable provides both a digital signal and power from your computer to your interactive whiteboard, you don’t require an additional power supply.
27 | CON N ECT IN G Y O UR I NT ER ACT IV E WH IT EB OARD T O Y O UR C O MPU T ER Connecting with a USB Cable Your SMART Board interactive whiteboard has a high-power USB 2.0 high-speed peripheral interface that runs at speeds of up to 12 Mbps. The unit works with USB 2.0- and USB 1.1compliant interfaces. Your interactive whiteboard’s main USB connection is a captive flying lead cable. The connector is a USB Type-B receptacle.
28 | CON N ECT IN G Y O UR I NT ER ACT IV E WH IT EB OARD T O Y O UR C O MPU T ER If the appropriate driver isn’t installed on your Windows computer, a Found New Hardware wizard helps you locate the driver for the newly connected USB Human Interface Device (HID), that is, your interactive whiteboard. Refer to the following procedure to install the USB driver. To install the USB driver (Windows only) 1. Click Next to direct the wizard to search for an appropriate driver. 2.
29 | CON N ECT IN G Y O UR I NT ER ACT IV E WH IT EB OARD T O Y O UR C O MPU T ER Installing SMART Product Drivers After you install SMART product drivers on your computer, your SMART Board interactive whiteboard’s display will respond to the touch of your finger or a pen tray pen on its screen surface. SMART product drivers includes the tools that you need to control computer applications with your finger or a pen, and to write over them in digital ink. To install SMART product drivers 1.
30 | CON N ECT IN G Y O UR I NT ER ACT IV E WH IT EB OARD T O Y O UR C O MPU T ER USB Extender Cables and Hubs The 16' 5" (5 m) USB cable included with your interactive whiteboard conforms to the USB 2.0 standard for maximum length. If the included USB cable isn’t long enough, use active USB extender cables, USB extenders or hubs to extend the connection. The SMART active USB extension cable (Part No.
31 | CON N ECT IN G Y O UR I NT ER ACT IV E WH IT EB OARD T O Y O UR C O MPU T ER Connecting Using the Optional RS-232 Serial Expansion Module IMPORTANT This option isn’t available for Dual Touch SMART Board SBD600 series interactive whiteboards. The optional RS-232 serial expansion module provides an alternative method of connecting your interactive whiteboard to your computer if a USB connection isn’t available.
32 | CON N ECT IN G Y O UR I NT ER ACT IV E WH IT EB OARD T O Y O UR C O MPU T ER NOTES – The DB9 connector on the expansion module doesn’t have captive nuts to enable you to secure the serial cable to it. A “post” feature on the RS-232 expansion module routes the serial cable so that if something pulls the cable, the force is perpendicular to the connector. If someone accidentally trips or pulls the cable, the unsecured cable will disconnect, preventing damage to the module’s connector or its pins.
33 | CON N ECT IN G Y O UR I NT ER ACT IV E WH IT EB OARD T O Y O UR C O MPU T ER You must now configure a serial connection (COM port) on your computer. IMPORTANT Before configuring a serial connection (COM port) on your computer, start SMART Board Service. If SMART Board Service is already running, stop and then start it again. See the following procedures for more details. To stop SMART Board Service 1. In the Windows notification area, select the SMART Board icon select Control Panel.
34 | CON N ECT IN G Y O UR I NT ER ACT IV E WH IT EB OARD T O Y O UR C O MPU T ER You might need to manually configure your computer’s serial interface if: To manually configure your computer’s COM port • the SMART Board message shown on the previous page fails to appear. • the Ready light remains red instead of turning green. 1. In the Windows notification area, select the SMART Board icon select Control Panel. , and then The SMART Notebook control panel opens. 2.
35 | CON N ECT IN G Y O UR I NT ER ACT IV E WH IT EB OARD T O Y O UR C O MPU T ER Connecting with the Wireless Bluetooth Connection Option The optional wireless Bluetooth connection kit uses Bluetooth technology to enable you to wirelessly connect your interactive whiteboard to your computer. The expansion module also powers your interactive whiteboard with its external power supply.
36 | CON N ECT IN G Y O UR I NT ER ACT IV E WH IT EB OARD T O Y O UR C O MPU T ER Before setting up the wireless Bluetooth connection, To verify the firmware version • Remove all versions of SMART Board software, SMART Notebook software or SMART product drivers installed on your computer, and then install the version of SMART product drivers included with the wireless Bluetooth connection kit, even if it’s the same version.
37 To set up the wireless USB adapter | CON N ECT IN G Y O UR I NT ER ACT IV E WH IT EB OARD T O Y O UR C O MPU T ER 1. If necessary, follow the included instructions to install your wireless Bluetooth connection expansion module, and then connect your interactive whiteboard to an AC power receptacle. The LED indicator on the expansion module and the Ready light start flashing.
38 | CON N ECT IN G Y O UR I NT ER ACT IV E WH IT EB OARD T O Y O UR C O MPU T ER Configuring Your Computer Settings For optimal configuration, use the following recommended settings for the computer supporting your interactive whiteboard. Recommended Settings Configure your computer’s power management settings to turn off the monitor after one hour of inactivity and to put the hard disks into standby mode after two hours.
39 | CON N ECT IN G Y O UR I NT ER ACT IV E WH IT EB OARD T O Y O UR C O MPU T ER Orienting Your Interactive Whiteboard Your SMART Board interactive whiteboard includes default orientation data. Your interactive whiteboard’s controller module uses this data if you haven’t oriented your interactive whiteboard with SMART product drivers. After you install SMART product drivers on your computer, orient your interactive whiteboard.
40 To orient your interactive whiteboard | CON N ECT IN G Y O UR I NT ER ACT IV E WH IT EB OARD T O Y O UR C O MPU T ER 1. Press and hold the two large pen tray buttons at the same time. OR Press the Help button on the pen tray, and then select Align/Orient the SMART Board. NOTE For more information on the pen tray buttons, see page 49. The orientation screen opens. 2. Pick up a pen from the pen tray. 3.
41 | CON N ECT IN G Y O UR I NT ER ACT IV E WH IT EB OARD T O Y O UR C O MPU T ER 4. Repeat step 3 until you arrive at the last point. NOTE If you’re not satisfied with the precision of a particular point, press the left arrow key on your computer’s keyboard to repeat the orientation for that point. 5. At the last point, touch the center of the target firmly and continue pressing until the message “Please wait while Orientation completes” appears. The Orientation screen closes.
42 | CON N ECT IN G Y O UR I NT ER ACT IV E WH IT EB OARD T O Y O UR C O MPU T ER Connecting a Guest Laptop If you want to connect a guest laptop without installing SMART product drivers on it, disconnect the USB cable from your resident computer, and then connect it to the laptop. You’ll immediately have touch control of your interactive whiteboard. However, you’ll need to connect a video cable between the laptop and projector.
43 | CON N ECT IN G Y O UR I NT ER ACT IV E WH IT EB OARD T O Y O UR C O MPU T ER If you’re stretching your computer’s desktop across more than one interactive screen and you’re using an older operating system, you must tell SMART product drivers how your products are arranged. To do this, open the SMART Notebook control panel, press SMART Board Settings, and then select Arrange Video Output from the list. Depending on your setup, you might need to change your computer’s display settings.
44 | CON N ECT IN G Y O UR I NT ER ACT IV E WH IT EB OARD T O Y O UR C O MPU T ER
Chapter 4 Using and Maintaining Your SMART Board Interactive Whiteboard In This Chapter Refer to these topics for information about using and maintaining your SMART Board 600 or SBD600 series interactive whiteboard. Tips for Trouble-Free Performance .............................................................. 46 Keeping the Writing Surface Clean............................................................... 47 Transporting Your Interactive Whiteboard ....................................................
46 | U S I N G A N D M A I N T A I NI NG Y O U R S M A R T B O A R D I NT E R A C T I V E W H I T E B O A RD Tips for Trouble-Free Performance • Connect your interactive whiteboard to a USB or serial interface that’s recognized by the operating system and that isn’t being used by another application. • Make sure that you place all the pens and the eraser securely in the pen tray if you want to use your finger to touch the interactive screen.
47 | U S I N G A N D M A I N T A I NI NG Y O U R S M A R T B O A R D I NT E R A C T I V E W H I T E B O A RD Keeping the Writing Surface Clean IMPORTANT • Before you clean your interactive whiteboard, turn off or disconnect your computer so that you don’t scramble the desktop icons or inadvertently activate applications when you wipe the screen. • To view dirt or streaks more easily, set your projector to standby (lamp off) mode.
48 | U S I N G A N D M A I N T A I NI NG Y O U R S M A R T B O A R D I NT E R A C T I V E W H I T E B O A RD Removing Permanent Marker Ink Stains To remove marks made with a permanent marker, use a cleaner such as Sanford EXPO Dry Erase Board Doctor. Write directly over the permanent ink stain with the Board Doctor pen, allow the solution to dry completely, and then wipe clean.
49 | U S I N G A N D M A I N T A I NI NG Y O U R S M A R T B O A R D I NT E R A C T I V E W H I T E B O A RD Indicators and Controls Your SMART Board 600 or SBD600 series interactive whiteboard has the following indicators and controls: • Pen tray buttons, LEDs and sensors (see starting on this page) • The optional SystemOn control panel’s indicators and controls (see page 51) • A Ready light (see page 52) • The controller module’s Reset button (see Resetting Your Interactive Whiteboard on page 57
50 | U S I N G A N D M A I N T A I NI NG Y O U R S M A R T B O A R D I NT E R A C T I V E W H I T E B O A RD Pen Tray LEDs and Sensors When you turn on or reset your interactive whiteboard, the indicator lights on the pen tray cycle twice. When the system is running, the lights come on only when you remove a tool. Only one illuminates at a time, indicating the last tool removed from the pen tray.
51 | U S I N G A N D M A I N T A I NI NG Y O U R S M A R T B O A R D I NT E R A C T I V E W H I T E B O A RD SystemOn Control Panel Controls and Indicators Located at the pen tray’s left side, the optional SystemOn Control Panel has a single large, illuminated On button and four status lights.
52 | U S I N G A N D M A I N T A I NI NG Y O U R S M A R T B O A R D I NT E R A C T I V E W H I T E B O A RD The Ready Light You can see the Ready light in the lower-right corner of your interactive whiteboard’s frame. The Ready light indicates the controller module’s operating states. Ready Light The following table shows the Ready light’s normal states. If the indicator’s behavior doesn’t match a state listed here, refer to Troubleshooting Using the Ready Light starting on page 57.
53 | U S I N G A N D M A I N T A I NI NG Y O U R S M A R T B O A R D I NT E R A C T I V E W H I T E B O A RD Using Non-Projected Mode The default mode for SMART product drivers is projected (also called mouse) mode. If you’re using your interactive whiteboard without a projector, however, change the software mode to non-projected (whiteboard) mode. To access this option, open the SMART Notebook control panel, select SMART Board Settings, and then select the Non-Projected (Whiteboard Mode) option.
54 | U S I N G A N D M A I N T A I NI NG Y O U R S M A R T B O A R D I NT E R A C T I V E W H I T E B O A RD
Chapter 5 Troubleshooting Your SMART Board Interactive Whiteboard In This Chapter Refer to these topics for information about troubleshooting your SMART Board 600 or SBD600 series interactive whiteboard. Adjusting the Projected Image...................................................................... 56 Resetting Your Interactive Whiteboard ......................................................... 57 Troubleshooting Using the Ready Light........................................................
56 | T R O U B L E SH O O T I NG Y O U R S M A R T B O A R D I N T E R A C T I V E W H I T E B O A R D Adjusting the Projected Image If your projector isn’t installed in a fixed location, you can correct many image problems by shifting your projector or adjusting its zoom lens. Optimally, you should have a margin of approximately 3/8" (1 cm) on both the right and left sides of the screen. You can then adjust the zoom lens to display a focused image.
57 | T R O U B L E SH O O T I NG Y O U R S M A R T B O A R D I N T E R A C T I V E W H I T E B O A R D Resetting Your Interactive Whiteboard If your interactive whiteboard behaves erratically or becomes unresponsive, possibly because of an electrostatic discharge, a power interruption or some other event, you might be able to restore normal operation by resetting your interactive whiteboard.
58 | T R O U B L E SH O O T I NG Y O U R S M A R T B O A R D I N T E R A C T I V E W H I T E B O A R D Flowchart 1: Getting Started Start Is the Ready light off? Your interactive whiteboard isn’t receiving power. See Flowchart 2 on page 59 to locate the problem. Go to Flowchart 2 Yes Go to Flowchart 3 Your interactive whiteboard is receiving power but isn’t communicating correctly with your computer. See Flowchart 3 on page 60 to isolate the problem.
59 | T R O U B L E SH O O T I NG Y O U R S M A R T B O A R D I N T E R A C T I V E W H I T E B O A R D Flowchart 2: Ready Light Off Ready Light not on Is the computer turned on? Turn on the computer No Yes Is the USB cable connected to the computer and the SC9? Yes Is the Ready light on now? Yes Is the Ready light on now? Yes No No Yes Is the USB driver installed and running on the computer? Is the Ready light on now? Verify/replace USB cable connections Non-powered USB hubs or repeaters d
60 | T R O U B L E SH O O T I NG Y O U R S M A R T B O A R D I N T E R A C T I V E W H I T E B O A R D Flowchart 3: Ready Light Red A red Ready light indicates that your interactive whiteboard is receiving power but isn’t communicating reliably with your computer. In most cases, pen tray LEDs won’t turn on and the screen isn’t responsive to touch.
61 | T R O U B L E SH O O T I NG Y O U R S M A R T B O A R D I N T E R A C T I V E W H I T E B O A R D Flowchart 4: Ready Light Flashing Green NOTES • This is the normal mouse mode state when SMART product drivers aren’t installed on your computer. • This mode might be desirable for occasional or guest users who don’t require the use of SMART Board Tools or pen tray functions. • Windows 98 and 98SE operating systems require that you install the HID drivers from the Windows installation CD.
62 | T R O U B L E SH O O T I NG Y O U R S M A R T B O A R D I N T E R A C T I V E W H I T E B O A R D Flowchart 5: Ready Light Steady Green NOTE Before you can use SMART Board Tools or the pen tray pens and the eraser, SMART product drivers must be running. If the SMART Board icon doesn’t appear in the Windows notification area, select select Start > All Programs > SMART Technologies > SMART product drivers > SMART Board Tools. The icon appears and the pen tray tools should now function as expected.
63 | T R O U B L E SH O O T I NG Y O U R S M A R T B O A R D I N T E R A C T I V E W H I T E B O A R D Troubleshooting Tips Try the troubleshooting tips in this table if the Ready light indicates that your interactive whiteboard is operating normally, but you’re still experiencing problems. Symptom/Observation Cause Solution There is no image projected on your interactive whiteboard’s screen, or a “No Input” message appears. Your projector isn’t receiving a video signal.
64 | T R O U B L E SH O O T I NG Y O U R S M A R T B O A R D I N T E R A C T I V E W H I T E B O A R D Symptom/Observation Cause Solution The SMART Board SMART Board Tools aren’t running. Start SMART Board Tools. SMART product drivers aren’t installed. Install SMART product drivers on your computer. icon doesn’t appear in the Windows notification area or Mac Dock. For Windows computers, select Start > All Programs > SMART Technologies > SMART Board Drivers > SMART Board Tools.
65 | T R O U B L E SH O O T I NG Y O U R S M A R T B O A R D I N T E R A C T I V E W H I T E B O A R D Symptom/Observation Cause Solution The pointer snaps back to one location when you lift the pen or your finger from the screen. The resistive surfaces are in constant contact at the location to which the pointer returns. An object that hits or presses on the front sheet, leaving a permanent depression, can cause this issue.
66 | T R O U B L E SH O O T I NG Y O U R S M A R T B O A R D I N T E R A C T I V E W H I T E B O A R D Where to Find More Information The Help Center contains links to a wide range of information, including procedures, concepts, help with applications, SMART Notebook tool descriptions, troubleshooting hints and more. Access the Help Center by pressing the Help button on the pen tray. The Help button also provides access to the orientation screen and SMART contact information.
67 | T R O U B L E SH O O T I NG Y O U R S M A R T B O A R D I N T E R A C T I V E W H I T E B O A R D The serial number on your SMART Board interactive whiteboard always begins with the letters SB, followed by the interactive whiteboard’s model number, for example, SBD685-xxxxxx. The serial number can include numbers, letters, and hyphens. NOTE If you’re unable to locate the serial number for your interactive whiteboard, you can remove the pen tray to locate your serial number.
68 | T R O U B L E SH O O T I NG Y O U R S M A R T B O A R D I N T E R A C T I V E W H I T E B O A R D
Appendix A Hardware Environmental Compliance SMART Technologies supports global efforts to ensure that electronic equipment is manufactured, sold and disposed of in a safe and environmentally friendly manner. Waste Electrical and Electronic Equipment Regulations (WEEE Directive) Waste Electrical and Electronic Equipment regulations apply to all electrical and electronic equipment sold within the European Union.
70 | HA RD WAR E EN VI RON MEN T AL COM PLI ANC E China’s Electronic Information Products Regulations China regulates products that are classified as EIP (Electronic Information Products). SMART Technologies products fall under this classification and meet the requirements for China’s EIP regulations. U.S. Consumer Product Safety Improvement Act The United States has enacted the Consumer Product Safety Improvement Act which limits the lead (Pb) content in products used by children.
Appendix B Customer Support Online Information and Support Visit www.smarttech.com/support to view and download user’s guides, how-to and troubleshooting articles, software and more. Training Visit www.smarttech.com/trainingcenter for training materials and information about our training services. Technical Support If you experience difficulty with your SMART product, please contact your local reseller before contacting SMART Technical Support. Your local reseller can resolve most issues without delay.
72 | CU ST O ME R S UPP O RT General Inquiries Address SMART Technologies 3636 Research Road NW Calgary, AB T2L 1Y1 CANADA Switchboard +1.403.228.5940 or Toll Free 1.866.518.6791 (U.S./Canada) Fax +1.403.228.2500 E-mail info@smarttech.com Warranty Product warranty is governed by the terms and conditions of SMART’s “Limited Equipment Warranty” that shipped with the SMART product at the time of purchase. Registration To help us serve you, register online at www.smarttech.com/registration.
Index A accessories floor stand, 9 pen tray eraser, 5 pen tray pens, 5 table stand, 10 wall-mounting kit, 5 audio system, 8, 10 B buttons Help, 66 Keyboard, 49 New Page, 49, 53 pen tray, 49 Print Page, 49, 53 reset orientation, 39 Right-Click, 49 wireless USB pairing, 37 C cables accessories, 5 pen tray, 60 RS-232 serial, 31 security, 22 serial expansion module power, 32 USB, 27 USB audio, 8 USB extenders, 30 Chinese regulations, 70 cleaning infrared sensors, 50 removing permanent marker ink stains, 48 w
74 | IN DE X D damage prevention, 46 documentation, 71 dry-erase markers, 53 E EIP regulations, 70 environmental compliance, See hardware environmental compliance eraser, 5 European Union regulations, 69 inquiries, 72 installation and connection concrete wall, 18, 19, 21 connecting to a computer, 25 mounting on a floor stand, 13 securing your interactive whiteboard, 22 SMART product drivers, 29 system power safety and precautions, 26 L Limited Equipment Warranty, 72 F floor stand compatibility, 9 mou
75 | IN DE X R Ready light, 52 registration, 72 regulatory compliance, See hardware environmental compliance replacement parts, 5 reset button, 57 resetting your interactive whiteboard, 57 resolution computer, 38, 56 projector, 38 RoHS directive, 69 S safety and precautions, 26 securing your interactive whiteboard, 22 serial number, 66 servicing cleaning, 47 infrared sensors, 50 preventing damage, 46 removing permanent marker ink stains, 48 shipping box, ordering, 48 SMART Notebook software, 4 Online Re
76 | IN DE X
Toll Free 1.866.518.6791 (U.S./Canada) or +1.403.228.5940 www.smarttech.
