P L E A S E T H I N K B E F O R E Y O U P RI N T SMART Board™ X800 Series Interactive Whiteboard User’s Guide
Product registration If you register your SMART product, we’ll notify you of new features and software upgrades. Register online at www.smarttech.com/registration. Keep the following information available in case you need to contact SMART Technical Support.
Important information Before you install and use your SMART Board™ X800 series interactive whiteboard, read the following warnings carefully. Failure to read the warnings below, or to follow the installation instructions included with your SMART product could result in personal injury or product damage. NOTE In this document, the term “interactive whiteboard” refers to your interactive whiteboard and its accessories and options.
ii | IMPORTANT INFORMATION • To prevent injury or product and property damage, use only the mounting hardware supplied with your SMART Board X800 series interactive whiteboard when you install your product on drywall. The mounting hardware provided with other interactive whiteboards may not be strong enough to support the weight of SMART Board X800 series interactive whiteboards.
ii i | IMPORTANT INFORMATION • Do not allow cleaner to flow onto the reflective strips at the edges of the interactive whiteboard’s frame, or into the pen tray slots. • Do not set up and use your interactive whiteboard in an area with excessive levels of dust, humidity or smoke. • If your SMART Board interactive whiteboard requires replacement parts, make sure that the service technician uses replacement parts specified by SMART Technologies or parts with the same characteristics as the original.
iv | IMPORTANT INFORMATION
Contents Important information.....................................................................................................i 1 About your SMART Board X800 series interactive whiteboard............................. 1 Features.......................................................................................................... 2 Understanding how your SMART Board interactive whiteboard works .......... 4 Included parts and accessories ..............................................................
vi | CO N T EN TS Tips for trouble-free performance ................................................................. 29 Keeping the writing surface clean................................................................. 30 Troubleshooting your SMART Board interactive whiteboard .............................. 31 Adjusting the projected image ...................................................................... 31 Resetting your interactive whiteboard.......................................................
Chapter 1 About your SMART Board X800 series interactive whiteboard Your SMART Board X800 series interactive whiteboard is the most advanced and intuitive touch sensitive, front projection interactive whiteboard in the world, featuring SMART’s proprietary DViT™ (Digital Vision Touch) technology.
2 | CH A P T E R 1 – A BO U T Y O U R S M A R T B O A R D X 8 0 0 S ER I E S I N T E R A C T I V E WHITEBOARD Features Your SMART Board X800 series interactive whiteboard includes the familiar features of other SMART Board interactive whiteboard series. In addition, it features the ability for two users to draw simultaneously over the entire interactive surface, enabling improved collaboration. The X800 series also features a modular pen tray design that makes it easy to add accessories.
3 | CH A P T E R 1 – A BO U T Y O U R S M A R T B O A R D X 8 0 0 S ER I E S I N T E R A C T I V E WHITEBOARD Feature highlights Software To use all the features of your interactive whiteboard described in this guide, go to smarttech.com/downloads and ensure that you have the lastest version of SMART software and SMART Product Drivers installed on your computer.
4 | CH A P T E R 1 – A BO U T Y O U R S M A R T B O A R D X 8 0 0 S ER I E S I N T E R A C T I V E WHITEBOARD Understanding how your SMART Board interactive whiteboard works Your interactive whiteboard functions as an input device for your computer, just like a mouse, enabling you to work in any application on your computer from your interactive whiteboard.
5 | CH A P T E R 1 – A BO U T Y O U R S M A R T B O A R D X 8 0 0 S ER I E S I N T E R A C T I V E WHITEBOARD Included parts and accessories Your SMART Board X800 series interactive whiteboard includes the following accessories. Pens There are two pens included with your interactive whiteboard. Pick up a pen and press one of the four color buttons on the pen tray (black, red, green or blue) to change the color of digital ink you write with on the interactive whiteboard.
6 | CH A P T E R 1 – A BO U T Y O U R S M A R T B O A R D X 8 0 0 S ER I E S I N T E R A C T I V E WHITEBOARD
Chapter 2 Installing and securing your SMART Board interactive whiteboard In this chapter Refer to these topics for information about mounting your SMART Board X800 series interactive whiteboard on a floor stand or on a wall. Environmental requirements.................................................................. page 7 Installing your SMART Board interactive whiteboard ............................ page 8 Securing the pen tray and interactive whiteboard................................
8 | CH A P T E R 2 – I NSTAL LI NG AND S ECU R I N G Y O U R S MA R T B O A R D IN T ERA CT IVE WH IT EBOA RD Environmental requirement Dust Parameter • Moderate dust. Intended for use in office and classroom environments. Not for industrial use where heavy dust and pollutants can cause malfunctions or impaired operation. • Designed for pollution degree 1 (P1) as per EN61558-1, which is defined as “No pollution or only dry non-conductive pollution.
9 | CH A P T E R 2 – I NSTAL LI NG AND S ECU R I N G Y O U R S MA R T B O A R D IN T ERA CT IVE WH IT EBOA RD CAUTIONS • If you need to lean your interactive whiteboard against a wall before you mount it, make sure that it remains in an upright position, resting on its pen tray brackets, which are designed to sustain your interactive whiteboard’s weight. • Do not rest your interactive whiteboard on its side or on the top of its frame, or on the corners where the cameras are located.
10 | CH A P T E R 2 – I NSTAL LI NG AND S ECU R I N G Y O U R S MA R T B O A R D IN T ERA CT IVE WH IT EBOA RD Securing the pen tray and interactive whiteboard Because your SMART Board interactive whiteboard’s pen tray is detachable, you might want to safeguard it—and your interactive whiteboard—by anchoring it with a security cable (not included). Underneath the pen tray, you’ll find a lock slot that accommodates a security cable, such as a Kensington® lock.
Chapter 3 Connecting your interactive whiteboard to your computer In this chapter Refer to these topics for information about connecting your SMART Board X800 series interactive whiteboard to your computer. Connecting the USB cable................................................................... page 11 Installing SMART Product Drivers ....................................................... page 12 Configuring your computer settings .....................................................
12 | CH A P T E R 3 – C O NN E C TI NG Y O U R INT E R AC T I V E W H I T E B O A R D T O Y O U R COM PU TE R This location provides access to the USB receptacle without having to remove your interactive whiteboard from the wall. USB Type-B receptacle To connect the USB cable 1. Connect one end of the included USB cable to a USB A receptacle on your computer. 2. Connect the other end of the USB cable to your interactive whiteboard’s USB receptacle.
13 | CH A P T E R 3 – C O NN E C TI NG Y O U R INT E R AC T I V E W H I T E B O A R D T O Y O U R COM PU TE R NOTE In most cases, SMART Product Drivers is downloaded automatically when you install SMART Notebook™ or SMART Meeting Pro™ software. 2. If it’s not already on, turn on your projector to see the projected computer image on your interactive whiteboard. 3. Locate the installation program and follow the on-screen instructions to complete the installation. SMART Board Tools opens automatically. 4.
14 | CH A P T E R 3 – C O NN E C TI NG Y O U R INT E R AC T I V E W H I T E B O A R D T O Y O U R COM PU TE R Matching your computer’s resolution to your projector’s resolution Ensure that the resolution settings for your projector and computer match. If your computer’s resolution doesn’t match the projector’s native resolution, the image won’t appear correctly or will be distorted. See Getting the Best Image Quality on Your SMART Board Interactive Whiteboard (smarttech.
15 | CH A P T E R 3 – C O NN E C TI NG Y O U R INT E R AC T I V E W H I T E B O A R D T O Y O U R COM PU TE R 3. If you have more than one SMART product connected, select the appropriate interactive whiteboard. 4. Click Advanced Settings, and then click Calibrate. The Calibration window opens. This can take a few moments while your system sets up. 5. Use the tip of a pen tray pen to press the red targets as they appear.
16 To orient your interactive whiteboard | CH A P T E R 3 – C O NN E C TI NG Y O U R INT E R AC T I V E W H I T E B O A R D T O Y O U R COM PU TE R 1. Press the Orientation button on the pen tray (see page 20). The orientation screen opens. 2. Pick up a pen from the pen tray. 3. Beginning at the upper-left corner of the screen, touch the center of the target firmly with the tip of the pen. When you remove the pen, the target moves to the next orientation point.
17 | CH A P T E R 3 – C O NN E C TI NG Y O U R INT E R AC T I V E W H I T E B O A R D T O Y O U R COM PU TE R Connecting a guest laptop If you want to connect a guest laptop without installing SMART Product Drivers on it, disconnect the USB cable from your resident computer, and then connect it to the laptop. You’ll immediately have touch control of the interactive whiteboard, but won’t be able to use digital ink. You’ll also need to connect a video cable between the laptop and projector.
18 | CH A P T E R 3 – C O NN E C TI NG Y O U R INT E R AC T I V E W H I T E B O A R D T O Y O U R COM PU TE R
Chapter 4 Using and maintaining your SMART Board interactive whiteboard In this chapter Refer to these topics for information about using and maintaining your SMART Board X800 series interactive whiteboard. Getting started ..................................................................................... page 19 Using the pen tray................................................................................ page 22 Using Ink Aware........................................................................
20 | CH A P T E R 4 – U S I NG A N D MA IN TA INI NG Y O U R S MA R T B O A RD INT E R A C T IV E WHITEBOARD If your interactive whiteboard is in standby mode, the Power button on the pen tray is unlit. Press the Power button to wake up your interactive whiteboard. Press the Power button again to return it to standby mode. When you turn on or reset your interactive whiteboard, the indicator lights on the pen tray cycle twice.
21 | CH A P T E R 4 – U S I NG A N D MA IN TA INI NG Y O U R S MA R T B O A RD INT E R A C T IV E WHITEBOARD Help button Press this button to access on-screen Help options, including links to online Help files, the SMART Connection wizard and contact information for SMART technical support. Ready light The Ready light is solid green when the system is operating correctly. The following table shows the Ready light’s normal states.
22 | CH A P T E R 4 – U S I NG A N D MA IN TA INI NG Y O U R S MA R T B O A RD INT E R A C T IV E WHITEBOARD Using the pen tray In addition to providing a convenient place to hold the pens and the eraser, the pen tray on your SMART Board X800 series interactive whiteboard has several controls, sensors and indicators. Pen tray buttons In the center of the pen tray, there are six buttons. The middle four change the color of digital ink for the two pen tools.
23 | CH A P T E R 4 – U S I NG A N D MA IN TA INI NG Y O U R S MA R T B O A RD INT E R A C T IV E WHITEBOARD For more information about customizing your settings, open the online Help by pressing the Help button on the pen tray, selecting Help Center, and then selecting SMART Hardware Settings. Using Ink Aware Ink Aware integrates SMART software with applications including Microsoft Word, Excel® or PowerPoint®.
24 | CH A P T E R 4 – U S I NG A N D MA IN TA INI NG Y O U R S MA R T B O A RD INT E R A C T IV E WHITEBOARD Writing, selecting and erasing using object awareness Your SMART Board X800 series interactive whiteboard features object awareness, which means you can pick up a pen and write, select or erase without replacing the pen. SMART software interprets your intent when you press the interactive surface, based on both the type of tool you’re using and the size of the contact area.
25 | CH A P T E R 4 – U S I NG A N D MA IN TA INI NG Y O U R S MA R T B O A RD INT E R A C T IV E WHITEBOARD Selecting and deselecting an object (clicking) Quickly press and release the interactive surface to select or deselect an object or option. This performs a standard mouse click. NOTE This gesture starts programs if your operating system is set to start applications on a single click.
26 | CH A P T E R 4 – U S I NG A N D MA IN TA INI NG Y O U R S MA R T B O A RD INT E R A C T IV E WHITEBOARD Dragging an object, scroll bar or window Press the object, scroll bar or window on the interactive surface. Keep your finger on the object and slowly move it to its new position. When you reach the position you want, release your finger. Erasing digital ink Using your flattened hand, palm, or fist, press the interactive surface and move your hand across the area you want to erase.
27 | CH A P T E R 4 – U S I NG A N D MA IN TA INI NG Y O U R S MA R T B O A RD INT E R A C T IV E WHITEBOARD Best practices for gestures and tools Follow these guidelines when you use gestures and tools with your interactive product. • Hold your fingers perpendicular (90°) to the interactive surface at the contact point. 90° 90° • Keep your thumb and other fingers away from the interactive surface. They can generate unintentional commands.
28 | CH A P T E R 4 – U S I NG A N D MA IN TA INI NG Y O U R S MA R T B O A RD INT E R A C T IV E WHITEBOARD • Keep your other hand, elbows and loose clothing away from the interactive surface. They can generate unintentional commands. • For “click” commands, quickly tap your finger on the interactive surface. Also, make sure you lift your finger far enough away from the interactive surface between presses so that your finger is out of the interactive whiteboard cameras’ view.
29 | CH A P T E R 4 – U S I NG A N D MA IN TA INI NG Y O U R S MA R T B O A RD INT E R A C T IV E WHITEBOARD Tips for trouble-free performance • Connect your interactive whiteboard to a USB interface that’s recognized by the operating system. • Don’t obstruct the cameras’ view of the interactive whiteboard’s surface or edges.
30 | CH A P T E R 4 – U S I NG A N D MA IN TA INI NG Y O U R S MA R T B O A RD INT E R A C T IV E WHITEBOARD • Don’t use abrasive erasers or harsh chemicals to clean your product. • Don’t set up and use your interactive whiteboard in an area with high levels of dust, humidity or smoke. • Don’t use compressed air to clean the interactive whiteboard’s cameras because the force of the air could damage them.
Troubleshooting your SMART Board interactive whiteboard In this chapter Refer to these topics for information about troubleshooting your SMART Board X800 series interactive whiteboard. Adjusting the projected image ............................................................. page 31 Resetting your interactive whiteboard.................................................. page 32 Troubleshooting tips ............................................................................
32 | CH A P T E R 4 – T R O U B L E S H O O T I N G Y O U R S M A R T B O A RD I N T E R A C T I V E WHITEBOARD Resetting your interactive whiteboard If your interactive whiteboard behaves erratically or becomes unresponsive, possibly because of an electrostatic discharge, a power interruption or some other event, you might be able to restore normal operation by resetting your interactive whiteboard. Reset your interactive whiteboard by pressing the Reset button on the bottom of the pen tray.
33 | CH A P T E R 4 – T R O U B L E S H O O T I N G Y O U R S M A R T B O A RD I N T E R A C T I V E WHITEBOARD Troubleshooting tips Try the troubleshooting tips in this table if the Ready light indicates that your interactive whiteboard is operating normally, but you’re still encountering problems. Symptom/observation Cause There is no image projected on your interactive whiteboard, or a “No Input” message appears. Your projector isn’t receiving a video signal.
34 | CH A P T E R 4 – T R O U B L E S H O O T I N G Y O U R S M A R T B O A RD I N T E R A C T I V E WHITEBOARD Symptom/observation Cause Solution SMART Board Tools The SMART software icon doesn’t appear in isn’t running. the Windows notification area or Mac Dock. Start SMART Board Tools. For Windows computers, select Start > All Programs > SMART Technologies > SMART Product Drivers > SMART Board Tools. For Mac computers, select Finder > Applications > SMART Product Drivers > SMART Board Tools.
35 | CH A P T E R 4 – T R O U B L E S H O O T I N G Y O U R S M A R T B O A RD I N T E R A C T I V E WHITEBOARD Symptom/observation Cause Ink always appears on the screen, even when you touch the interactive surface with a finger or the palm of your hand. A pen is missing from the pen tray and Touch Recognition has been disabled. Solution Place all the pen tray tools in their slots and press the Help button on the pen tray.
36 | CH A P T E R 4 – T R O U B L E S H O O T I N G Y O U R S M A R T B O A RD I N T E R A C T I V E WHITEBOARD Flowchart 1: Getting started Start Is the Ready light off? Yes Go to Flowchart 2 Yes Go to Flowchart 3 Your interactive whiteboard isn’t receiving power. No Is the Ready light red? Your interactive whiteboard is receiving power but isn’t communicating correctly with your computer.
37 | CH A P T E R 4 – T R O U B L E S H O O T I N G Y O U R SMART BOA RD INTERACTIV E WHITEBOARD Flowchart 2: Diagnosing power issues If the Ready light is off, the interactive whiteboard isn’t receiving power. If the computer is in standby mode, the Power button on the pen tray is off. Press the Power button or touch the interactive surface to wake up the computer.
38 | CH A P T E R 4 – T R O U B L E S H O O T I N G Y O U R SMART BOA RD INTERACTIV E WHITEBOARD Flowchart 3: Ready light red A red Ready light indicates that your interactive whiteboard is receiving power but isn’t communicating successfully with your computer. In most cases, pen tray lights don’t turn on and the screen isn’t responsive to touch. The interactive whiteboard is connected to your computer with a USB cable and to the wall outlet with a power cable.
39 | CH A P T E R 4 – T R O U B L E S H O O T I N G Y O U R SMART BOA RD INTERACTIV E WHITEBOARD Flowchart 4: Ready light is flashing green This is the normal mouse mode state when SMART Product Drivers isn’t installed on your computer. This mode might be desirable for occasional or guest users who don’t require the use of SMART Board Tools or pen tray functions. Ready light is flashing green Is SMART Product Drivers installed? No Install SMART Product Drivers 10.
40 | CH A P T E R 4 – T R O U B L E S H O O T I N G Y O U R SMART BOA RD INTERACTIV E WHITEBOARD Flowchart 5: Ready light is green A solid green light indicates that the interactive whiteboard is working correctly. However, if the pen tray tools don’t work as expected, or if the interactive whiteboard isn’t sensitive to touch, use the following flowchart to troubleshoot your interactive whiteboard. Use the SMART Board Diagnostics to further troubleshoot these issues (next page).
41 | CH A P T E R 4 – T R O U B L E S H O O T I N G Y O U R SMART BOA RD INTERACTIV E WHITEBOARD Troubleshooting using SMART Board Diagnostics If you touch the interactive whiteboard’s surface and nothing happens, or if there is no digital ink or the ink appears in some locations and not in others, use SMART Board Diagnostics to help identify and resolve these issues. IMPORTANT Do not change diagnostic settings unless asked to do so by SMART Technical Support.
42 | CH A P T E R 4 – T R O U B L E S H O O T I N G Y O U R SMART BOA RD INTERACTIV E WHITEBOARD Checking the interactive whiteboard’s calibration If digital ink appears only in certain areas when you write on the interactive whiteboard, or no ink appears, the interactive whiteboard could be incorrectly calibrated. You can test the calibration using SMART Board Diagnostics. To check the interactive whiteboard’s calibration 1.
43 | CH A P T E R 4 – T R O U B L E S H O O T I N G Y O U R SMART BOA RD INTERACTIV E WHITEBOARD Contacting SMART Technical Support SMART Technical Support welcomes your call. Before contacting SMART Technical Support, make note of your SMART Board interactive whiteboard’s serial number, and then note it in the inside cover of this manual (if you printed it).
44 | CH A P T E R 4 – T R O U B L E S H O O T I N G Y O U R SMART BOA RD INTERACTIV E WHITEBOARD Removing the pen tray It might be necessary to remove the pen tray when you transport or service your interactive whiteboard. WARNING There are no user-serviceable parts inside the pen tray. Do not disassemble the pen tray. NOTE You don’t need to wear ESD protection when performing the following procedure. To remove the pen tray 1.
Appendix A Hardware environmental compliance SMART Technologies supports global efforts to ensure that electronic equipment is manufactured, sold and disposed of in a safe and environmentally friendly manner. Waste Electrical and Electronic Equipment regulations (WEEE Directive) Waste Electrical and Electronic Equipment regulations apply to all electrical and electronic equipment sold within the European Union.
46 | AP PENDI X A – HA RD WAR E E NVI RON MEN T AL COM PLI ANC E China’s Electronic Information Products regulations China regulates products that are classified as EIP (Electronic Information Products). SMART Technologies products fall under this classification and meet the requirements for China’s EIP regulations. U.S. Consumer Product Safety Improvement Act The United States has enacted the Consumer Product Safety Improvement Act which limits the lead (Pb) content in products used by children.
Appendix B Customer support Online Information and Support Visit www.smarttech.com/support to view and download user’s guides, how-to and troubleshooting articles, software and more. Training Visit www.smarttech.com/trainingcenter for training materials and information about our training services. Technical Support If you experience difficulty with your SMART product, please contact your local reseller before contacting SMART Technical Support. Your local reseller can resolve most issues without delay.
Index A D accessories eraser, 5 pen tray pens, 5 power supply, 5 USB cable, 5 wall-mounting kit, 5 diagonal, 2 documentation, 47 drivers, 3, 4, 11, 12 dual users, 3 durability, 3 B buttons customizing, 22 flashing, 34 Help, 21 Keyboard, 22 orientation, 20 pen tray, 20 power, 20 Right-click, 22 E environmental requirements, 7 eraser, 5 F features, 2 G gestures, 3, 24 guest laptop, 17 C Cables security, 10 cables USB, 11 calibration, 14 calibration error, 35 cameras calibrating, 14 cleaning, 30 compon
50 | IN DE X interactive whiteboard components, 2 Ready light,troubleshooting, 35 resolution settings, 14 L S laptop, 17 lights, meanings, 21 lock location, 10 Lockable pen option, 24, 34, 35 O safety tips, 29 security, 10 security screw location, 10 SMART Notebook, 3 SMART Product Drivers, 11, 12 on a laptop, 17 SMART Product Updater, 23 SMART Technical Support, 47 software, 3 software updates, 23 status light, 35 surface, 3 object awareness, 24 online support, 47 orientation, 15 orientation butt
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