User Guide

smarttech.com/kb/171370 16
Chapter 4 Troubleshooting the stand
Resolving general issues 16
This chapter describes how to troubleshoot the mobile stand.
Resolving general issues
Issue Possible solution
The stand does not
raise or lower
l
Ensure the power cable is connected to the stand.
l
Check all cables and ensure that they are not damaged.
l
Ensure the switch on the power bar is turned on.
l
Ensure the actuators and the control panel are connected to the control
box.
l
Unplug the power cable for the stand. Wait 15 minutes and then reset
the stand.
The display doesn’t fit
on the stand.
l
Ensure you’re using the mounting plate supplied with the SMART
display.
l
If you’re using the stand with a third-party display, ensure the stand
supports the display’s dimensions and mounting patterns see
smarttech.com/kb/171386.
Tip

If the display is outside of the stand’s supported dimensions, use a
SMART wall mount (see smarttech.com/kb/171405
).