User Manual
Table Of Contents
- Cover
- Important information
- Contents
- Chapter 1 Welcome
- Chapter 2 Using basic features
- Chapter 3 Using the iQ apps
- Chapter 4 Connecting computers and other devices
- Chapter 5 Troubleshooting
- The display isn’t turning on
- The screen is blank or there’s a problem with the image on the screen
- There’s no sound or there’s a problem with the sound
- Touch isn’t working as expected
- The pens and erasers aren’t working as expected
- iQ apps aren’t working as expected
- SMART software on connected computers isn’t working as expected
- The SMART OPS PC module isn’t working as expected
- The Intel Compute Card isn’t working as expected
- Contacting your reseller for additional support
- Certification and compliance
Chapter 5 Troubleshooting
smarttech.com/kb/171554 47
For SMARTBoard MX (V3, V2 and V2-C) series displays, the serial
number is on a label located on the left side of the display (pictured).
Tip
Scan the QR code on the label to view the SMARTBoard MX or MX Pro series interactive display
support pages on the SMART website.
For SMART Board MX series displays, the serial number is on labels located on the bottom frame and the
back of the display.
Note
To find the serial number for the iQ appliance and Intel Compute Card, see Getting support and
finding serial numbers for your iQ appliance and Intel Compute Card.
You can also find the serial number in the settings. Refer to the
SMARTBoard MX and MX Pro series
interactive displays installation and maintenance guide
(smarttech.com/kb/171555) for more
information.