User Guide

smarttech.com/kb/171660 25
Chapter 6 Troubleshooting
Tips for resolving issues with general behavior 26
Adjusting the projected image 26
Resetting your interactive whiteboard 26
Preventing USB cable issues 26
Resolving common issues 27
No image is projected on the interactive screen, or a “No Input” message appears 27
The projected image is blurry or not the same size as the interactive whiteboard’s projection
surface
27
The interactive screen doesn’t respond to touch 28
Touch or ink alignment is inaccurate, the pointer moves erratically, or gaps appear when you
draw or write 28
The SMARTsoftware icon doesn’t appear in the notification area 29
A small red × appears on the SMARTsoftware icon 29
The orientation procedure doesn’t proceed to the second point 30
Using the connection wizard 31
Using SMART Diagnostics 31
Contacting SMART Support 32
This chapter explains how to troubleshoot a variety of common issues with SMARTBoard M700 and
M700V series interactive whiteboards. If you’re experiencing and issue that’s not listed or the solutions
don’t work, check out the following resources:
Resource Description
Communities discussions Search the communities discussion forums for an answer, or post a
description of the issue. SMART Support and other SMART Product
users regularly monitor the forums, so it’s a great place to find answers
to help resolve the issue.
Knowledge base
(Communities articles)
The knowledge base contains articles to help with advanced
troubleshooting. Search for the issue to see if an article offers a solution.