User Guide
Table Of Contents
- Cover
- Important information
- Contents
- Chapter 1 Welcome
- Chapter 2 Connecting a computer
- Chapter 3 Orienting the interactive whiteboard
- Chapter 4 Using the interactive whiteboard
- Chapter 5 Maintaining the interactive whiteboard
- Chapter 6 Troubleshooting
- Tips for resolving issues with general behavior
- Resolving common issues
- No image is projected on the interactive screen, or a “No Input” message appears
- The projected image is blurry or not the same size as the interactive whitebo...
- The interactive screen doesn’t respond to touch
- Touch or ink alignment is inaccurate, the pointer moves erratically, or gaps ...
- The SMART software icon doesn’t appear in the notification area
- A small red × appears on the SMART software icon
- The orientation procedure doesn’t proceed to the second point
- Using the connection wizard
- Using SMART Diagnostics
- Contacting SMART Support
- Certification and compliance
Chapter 6 Troubleshooting
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Tips for resolving issues with general behavior
Adjusting the projected image
If your projector isn’t installed in a fixed location, you can correct many image problems by shifting your
projector so the projected image fits squarely on the interactive surface. Ideally, each side of the image
should extend almost to the edge of the interactive surface.
Important
Ensure the projected image does not extend beyond the interactive surface and onto the area that
contains the optical touch-system sensors.
For more information about your projector, refer to the instructions included with your projector.
Resetting your interactive whiteboard
You can reset your interactive whiteboard by disconnecting and reconnecting the USB cable. This turns
the power off and back on, restarting all the interactive whiteboard’s components.
Preventing USB cable issues
To troubleshoot some common cable routing issues, ensure the USB cable is connected directly from
your interactive whiteboard to your computer and is not routed through other devices, such as a USB
HUB or extender. Also ensure that the USB cable is not longer than 16' 5" (5 m). The basic system consists
of the SMART Board M700 or M700V series interactive whiteboard, USB cable, computer hardware,
computer operating system, and SMART Product Drivers. You can try isolating and replacing each
component to identify the cause of the connectivity issue.