User Guide
Table Of Contents
- Cover
- Important information
- Contents
- Chapter 1 Welcome
- Chapter 2 Connecting a computer
- Chapter 3 Orienting the interactive whiteboard
- Chapter 4 Using the interactive whiteboard
- Chapter 5 Maintaining the interactive whiteboard
- Chapter 6 Troubleshooting
- Tips for resolving issues with general behavior
- Resolving common issues
- No image is projected on the interactive screen, or a “No Input” message appears
- The projected image is blurry or not the same size as the interactive whitebo...
- The interactive screen doesn’t respond to touch
- Touch or ink alignment is inaccurate, the pointer moves erratically, or gaps ...
- The SMART software icon doesn’t appear in the notification area
- A small red × appears on the SMART software icon
- The orientation procedure doesn’t proceed to the second point
- Using the connection wizard
- Using SMART Diagnostics
- Contacting SMART Support
- Certification and compliance
Chapter 6 Troubleshooting
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Resolving common issues
No image is projected on the interactive screen, or a “No Input” message
appears
Issue Solutions
The projector isn’t receiving a
video signal.
l
Ensure the video cables that connect your computer to the
projector are securely fastened, undamaged, and don’t exceed
the maximum length recommended by the projector’s
manufacturer.
l
Ensure that the correct video input is selected on the projector.
l
Ensure that the projector is on and that it’s connected to a power
source. Contact the projector’s manufacturer for troubleshooting
assistance.
l
If you’re using a laptop computer, ensure it’s configured to output
video to an external display. Refer to your laptop’s user guide for
more information.
Tip
On computers with Windows operating systems, you can use the
WIN+P keyboard shortcut to open a menu for choosing the
display projection options.
The computer is in Standby
mode.
Move the computer’s mouse, touch the interactive screen, or press
a key on the keyboard to bring the computer out of Standby mode.
The computer is off.
Turn on the computer (or press the computer’s reset button), and
then log on as usual.
The projected image is blurry or not the same size as the interactive
whiteboard’s projection surface
Issue Solutions
The projector’s position,
zoom, and focus settings
aren’t adjusted.
Adjust the projector’s position, zoom, and focus settings. Refer to
the projector’s user guide for more information.