User Guide
Table Of Contents
- Cover
- Important information
- Contents
- Chapter 1 Welcome
- Chapter 2 Connecting a computer
- Chapter 3 Orienting the interactive whiteboard
- Chapter 4 Using the interactive whiteboard
- Chapter 5 Maintaining the interactive whiteboard
- Chapter 6 Troubleshooting
- Tips for resolving issues with general behavior
- Resolving common issues
- No image is projected on the interactive screen, or a “No Input” message appears
- The projected image is blurry or not the same size as the interactive whitebo...
- The interactive screen doesn’t respond to touch
- Touch or ink alignment is inaccurate, the pointer moves erratically, or gaps ...
- The SMART software icon doesn’t appear in the notification area
- A small red × appears on the SMART software icon
- The orientation procedure doesn’t proceed to the second point
- Using the connection wizard
- Using SMART Diagnostics
- Contacting SMART Support
- Certification and compliance
Chapter 6 Troubleshooting
smarttech.com/kb/171660 31
Issue Solutions
The interactive whiteboard’s
optical touch system is dirty
or obstructed.
Clean the whiteboard using the cleaning instructions provided on
page23.
Using the connection wizard
SMART Settings includes a connection wizard for troubleshooting problems with the connection between
your computer and a SMARTBoard M700 or M700V series interactive whiteboard.
For example, you may need to configure a serial port manually in the following situations:
l
The computer’s operating system doesn’t support plug and play.
l
The
Found New Hardware
wizard doesn’t appear.
l
You connected the interactive whiteboard to a power source after you started your computer.
l
The Ready light remains red after you start SMART Board Tools.
To troubleshoot connections
1.
Click the SMART Board icon
in the notification area (Windows) or menu bar (Mac) and select
SMART
Settings.
Note
If your computer isn’t currently connected to an interactive whiteboard, the SMART Board icon
includes an X in the lower-right corner
.
2.
Click Connection Wizard.
The
SMART Connection Wizard
appears.
3. Follow the on-screen instructions.
Using SMART Diagnostics
With SMART Diagnostics, you can troubleshoot a variety of camera problems and configure many of the
camera settings for SMARTBoard M700 and M700V series interactive whiteboards.
For more information about SMARTDiagnostics, see Using SMART Diagnostics.