Warranty Guide

SMARTCORE™ Comprehensive Warranty Program Page 2 of 3 Revised 6/26/15 6/26/15
6. Floor covering installed in inappropriate locations is excluded from this warranty.
7. Gloss reduction or surface scratches are not considered surface wear. Dull finish can be corrected with spot or overall
recoating care systems.
8. Damage to floor caused by flooring that is installed using the floating method that subsequently is heated to
temperature above 140° F (60° C) or is exposed to temperatures below 32° F (0° C). Flooring exposed to these
conditions must be installed using the glue down method in order to maintain warranty coverage.
Lifetime Limited Waterproof Warranty
The floor plank or tile is warranted to be 100% waterproof and the structural integrity of the floor plank or tile will not be significantly
diminished by exposure to water for the life of the product. While moisture will not affect the floor's integrity, it is probable that, when
excessive moisture accumulates in buildings or on building materials, mold (and/or) mildew growth can occur (particularly if the
moisture problem remains undiscovered or unaddressed). USFloors moisture warranty excludes damage resulting from mold and/or
mildew growth due to prolonged exposure to moisture. If the floor plank or tile is structurally impugned, resulting from exposure to
water, USFloors will arrange a pro-rated credit based on the terms outlined below in the section headed “Terms Of Lifetime Limited
Warranties”. This warranty is not transferable by the purchaser of the floor.
The Limited Waterproof Warranty does not cover:
1. Damage to surrounding structure, walls, subfloor, fixtures, furniture, underlayment, moldings, trims, subfloor heating elements,
or anything that is not the floor plank or tile.
2. Damage resulting from mold & mildew growth due to prolonged exposure to moisture.
3. Flooring that is installed outdoors.
Terms of Lifetime Limited Warranties:
• Within One Year: Claims on defects of this product as covered by this warranty that are reported in writing within one year of
purchase, USFloors will arrange a credit based on the original purchase of the product or replace the product. Reasonable
labor costs are included.
• Between Year One - Five: Claims on defects of this product, as covered by this warranty, that are reported in writing after one
year but within five years of purchase, USFloors will arrange a credit based on the original purchase of the product or replace
the product. USFloors will pay 50% of reasonable labor costs.
• Between Year Five - Ten: Claims on defects of this product, as covered by this warranty, that are reported in writing after five
years but within ten years of purchase, USFloors will arrange a credit based on the original purchase of the product or replace
the product. Labor costs are not included.
• After Ten years: Claims on defects of this product, as covered by this warranty, that are reported in writing after ten years of
purchase, USFloors will provide the sufficient replacement amount of the product to repair the defective area of floor. Labor
costs are not included.
5 Year Light Commercial Limited Wear Warranty
The vinyl layer of the floor plank is warranted by USFloors, Inc. not to wear through under normal medium commercial use for a period
of ten (10) years from the date of purchase. Vinyl layer wear-through is defined as 100% vinyl layer wear-through that exposes the core
material over a minimum of 3% of the total installation. (Gloss reduction or surface scratches are not considered surface wear.) Dull
finish can be corrected with spot or overall recoating care systems. If 100% vinyl layer wear-through is determined to have occurred,
USFloors will arrange a pro-rated credit based on the terms outlined below in the section headed “Terms of 10 Year Commercial
Warranty”. This warranty is non-transferable and applies only to the original purchaser and only if used in the following commercial
areas:
• Retail: Novelty Shops/Boutiques, Product Display Areas, Sales Floors, Showrooms, Hair Salons, Hallways, Entryways (walk
off mats required)
• Medical Offices: Waiting Rooms, Patient Rooms, Examination Rooms, Storage Rooms, Hallways, Entryways (walk off mats
required)
• Hotels: Guest Rooms, Conference/Meeting Rooms, Lobby
• Offices and Restaurants: Offices, Conference/Meeting Rooms, Showrooms, Restaurant Floor, Break Rooms
• Institutional: Classrooms, Training Rooms, Meeting Rooms, Commons Areas, Residence Halls, Hallways
This 5 year limited light commercial wear warranty is made subject to the following conditions:
1. The floor must be installed properly and according to USFloors’ installation instructions. Proper installation includes, but is
not limited to the following:
a. If glue is used, glue entire floor with glue that meets or exceeds PVAC dispersion with a viscosity of 8000 +/- 1000
cpc spindle 6/20 at 20 degrees centigrade – density of 1.11 =/- 0.02 g/cm on a dry content of 48 =/- 1% (weight).