Warranty Guide

Comprehensive Warranty Program
3580 Corporate Dr. | Dalton, GA 30720 USA
Phone: [phone] | Fax: [phone] | www.usfloorsllc.com
SMARTCORE™ Comprehensive Warranty Program
This document details of coverage and limitations for the following warranties for SMARTCORE™flooring planks and tiles:
• Lifetime Limited Residential Wear Warranty
• Lifetime Limited Structure Warranty
• Lifetime Limited Waterproof Warranty
• 5 Year Limited Light Commercial Wear Warranty
Lifetime Limited Residential Wear Warranty
The vinyl layer of the floor plank is warranted by USFloors, Inc. not to wear through under normal use for the life of the product. Vinyl
layer wear-through is defined as 100% vinyl layer wear-through that exposes the core material over a minimum of 3% of the total
installation. (Gloss reduction or surface scratches are not considered surface wear.) Dull finish can be corrected with spot or overall
recoating care systems. If 100% vinyl layer wear-through is determined to have occurred, USFloors will arrange a pro-rated credit
based on the terms outlined below in the section headed “Terms of Lifetime Limited Warranties”. This warranty is non-transferable and
applies only to the original purchaser.
This lifetime limited residential wear warranty is made subject to the following conditions:
1. The floor must be installed properly and according to USFloors’ installation instructions. Proper installation includes, but is not
limited to the following:
a. If glue is used, glue entire floor with glue that meets or exceeds PVAC dispersion with a viscosity of 8000 +/- 1000
cpc spindle 6/20 at 20 degrees centigrade – density of 1.11 =/- 0.02 g/cm on a dry content of 48 =/- 1% (weight).
Upon completion of glued installation, the floor must be allowed to set overnight for 24 hours before resuming normal
usage of the room. The glue down method must be used if the flooring will be exposed to temperatures
above 140° F (60° C) or below 32° F (0° C).
2. The flooring must be used only indoors in a climate controlled area.
3. The flooring must be maintained in accordance with USFloors maintenance instructions.
4. This limited warranty does not apply to USFloors moldings and trims.
5. Installation of flooring that contains any manufacturing defect is not covered by this limited wear warranty.
Lifetime Limited Structure Warranty
The floor plank and/or tile is warranted to be free from manufacturing or material defects for the life of the product. Should a defect
occur, USFloors will arrange a credit based on the original purchase of the product. Should a problem attributable as a manufacturing
defect develop after flooring is installed, the cost of labor for repair will be covered by this warranty. This warranty is not transferable by
the purchaser of the floor.
Lifetime Limited Structure Warranty Coverage: Upon determination of a valid manufacturing defect, credit will be issued to the
dealer and will be good toward the purchase of a replacement. When a defective product is installed, credit applies to material only and
does not include labor since it is the responsibility of the installer to determine suitability of material prior to installation. Should a
problem attributable to a manufacturing defect develop after flooring is installed, the cost of labor for repair will be covered by the
Lifetime Limited Structure Warranty.
The Limited Lifetime Residential Wear and Lifetime Limited Structure Warranty does not cover:
1. Damage due to adhesives or tape, scratches, gouges, scuffs, punctures, cuts, indentations, burns, accidents, lack of proper
furniture rests, such as chair pads,etc., rolling and/or non-foot traffic, or any intentional misuse of the product. Loss of
finish gloss over time is consistent with normal wear & tear and is not a product flaw.
2. It is normal and expected for there to be color variations due to use of natural components, exposure to UV light and/or
sunlight, and age of material. Therefore, color inconsistency between samples, replacement product or illustrations and actual
product is not a manufacturing flaw.
3. Manufacturer makes no guarantee that USFloors products will match or coordinate with customer furnishings, trim, cabinetry,
railings, etc.
4. Noncompliance with installation instructions and maintenance guidelines as recommended by USFloors. Manufacturer cannot
assume responsibility for the suitability of flooring material and accompanying products for each individual installation as
manufacturer has no control over the installer's proper application. Should an individual piece be doubtful as to appearance or
dimension the installer should not use this piece.
5. Cracking, warping, soiling, fading, improper maintenance or abuse caused by items such as roller skates, golf shoes or pets.