Warranty Guide

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wear ability. Shaw will warrant under normal residential conditions and uses, and providing that Shaw’s maintenance
guidelines are strictly followed, that the finish will not wear through or peel off of the hardwood flooring during the
length of the warranty of the product you purchase. Consult your retail salesperson or the Shaw Information Center 800-
441-7429 if you have questions about the length of your warranty. In the event that the finish wears through or peels off
of the hardwood flooring, Shaw will, at our option, either: (1) replace the affected plank(s); (2) recoat the affected area.
NOTE that this limited warranty extends only for defects that cover at least 10% of the surface area of the installed
flooring. NOTE: Gloss Reduction, Scratches and Dents in the finish are not considered surface wear and are not
covered under this warranty. Please note that Maple, Pine and Birch floors require extra care. Maple and Birch are
inherently smooth wood and will show scratches and dents more readily than Oak or Pecan. You should consider these
factors when making your flooring selection.
Limited Waterproof Warranty
Shaw warrants that for the stated warranty period from the date of original purchase, your Shaw Hardwood product will
not swell, cup, or crack due to:
• Normal cleaning practices (see Care and Maintenance document for additional information)
• Moisture due to everyday household spills (see Care and Maintenance document for additional information)
• Moisture from subfloor when exposed to such conditions.
All sources of subfloor moisture should be remedied prior to installation. This warranty covers topical moisture a s long as
the water does not flow over the edge of the surface (edge of the room, cut boards, etc.)
While moisture will not affect the product’s integrity, it is possible that, when excessive moisture accumulates in buildings,
subfloors, or on building materials, mold (and/or) mildew growth can occur (particularly if the moisture problem remains
undiscovered or unaddressed).
This warranty excludes damage resulting from mold and/or mildew growth due to prolonged exposure to moisture, and
excludes all casualty events involving water coming in contact with your floor. This warranty excludes failures normally
covered by homeowners insurance including, but not limited to, damages caused by flooding or standing water from leaky
pipes, faucets, or household appliances. Also excluded are damages caused by flooding or standing water from hydrostatic
pressure or other casualty events.
SPECIAL NOTE: WARRANTY LIMITATIONS (APPLIES TO ALL WARRANTIES UNDER WHICH SHAW IS OR
MAY BE OBLIGATED). Shaw products are not warranted against squeaking, popping or crackling. Some
squeaking, popping, or crackling is possible.
Warranty Exclusions
Wood is a natural product containing natural variations in color, tone, and graining. Shaw cannot warrant against natural
variations in color or any other variations, such as mineral streaks, small knots, and grain variations from plank to plank.
Nor can we warrant against natural variations or gloss level between samples/models and installed flooring. Any
sample or model shown or used by your seller is for demonstrative purposes only, and such sample or model DOES NOT
create a warranty of any kind that the goods you purchased shall conform thereto. Any warranties based on any such
sample or models are specifically disclaimed.
1. Damage to surrounding structure, walls, subfloor, fixtures, furniture, underlayment, moldings, trims, subfloor
heating elements, or anything that is not the flooring product itself.
2. Damage resulting from mold & mildew growth due to prolonged exposure to moisture.
3. Flooring that is installed outdoors.
4. This Lifetime Limited Waterproof Warranty excludes all casualty events involving water coming in contact with your
floor and failures normally covered by homeowners insurance including, but not limited to, damages caused by
flooding or standing water from leaky pipes, faucets, or household appliances. Also excluded are damages caused
by flooding or standing water from hydrostatic pressure or other casualty events.