Warranty Guide

SMARTCORE™ Comprehensive Warranty Program Page 3 of 3 Revised 11/28/17
4. This limited warranty does not apply to USFloors moldings and trims.
5. Installation of flooring that contains any manufacturing defect is not covered by this limited wear warranty.
The 5 Year Light Commercial Limited Wear Warranty does not cover:
1. Damage due to adhesives or tape, scratches, gouges, scuffs, punctures, cuts, indentations, burns, accidents, lack of proper
furniture rests or any intentional misuse of the product. Loss of finish gloss over time is consistent with normal wear & tear
and is not a product flaw.
2. It is normal and expected for there to be color variations due to use of natural components, exposure to UV light and/or
sunlight, and age of material. Therefore, color inconsistency between samples, replacement product or illustrations and actual
product is not a manufacturing flaw.
3. Manufacturer makes no guarantee that USFloors products will match or coordinate with customer furnishings, trim, cabinetry,
railings, etc.
4. Noncompliance with installation instructions and maintenance guidelines as recommended by USFloors. Manufacturer cannot
assume responsibility for the suitability of flooring material and accompanying products for each individual installation as
manufacturer has no control over the installer's proper application. Should an individual piece be doubtful as to appearance or
dimension the installer should not use this piece.
5. Cracking, warping, soiling, fading, improper maintenance or abuse caused by items such as roller skates, golf shoes or pets.
6. Floor covering installed in inappropriate locations is excluded from this warranty.
7. Gloss reduction or surface scratches are not considered surface wear. Dull finish can be corrected with spot or overall
recoating care systems.
Terms of 5 Year Light Commercial Limited Wear Warranties:
• Within One Year: Claims on defects of this product as covered by this warranty that are reported in writing within one year of
purchase, USFloors will arrange a credit based on the original purchase of the product or replace the product. Reasonable
labor costs are included.
• Between Year One - Five: Claims on defects of this product, as covered by this warranty, that are reported in writing after one
year but within five years of purchase, USFloors will arrange a credit based on the original purchase of the product or replace
the product. USFloors will pay 50% of reasonable labor costs.
• After Five years: Claims on defects of this product, as covered by this warranty, that are reported in writing after ten years of
purchase, USFloors will provide the sufficient replacement amount of the product to repair the defective area of floor. Labor
costs are not included.
How to Make a Claim
Any claim made under either of these limited warranties must be made by contacting your retailer within 30 days after the basis of the
claim is detected. In addition, any claim under either of these limited warranties must be made before the end of the applicable limited
warranty period. Proof of purchase including the date of purchase, must be presented to make a claim.