Warranty Guide

USA 1.800.441.7429 | shawfloors.com 8/18 | 1/7
LIMITED LIFETIME RESIDENTIAL FLOORING WARRANTY -
LOWES SMARTCORE PRO
This Limited Lifetime Warranty is provided by Shaw Industries, Inc. (Shaw) and begins when
the flooring is purchased. Lifetime is defined as the useful life of the product. USFloors is a
selling brand of Shaw Industries, Inc. The flooring must be installed in accordance with the
installation guidelines and specifications. The flooring must be maintained in accordance with
the floor care and maintenance recommendations and such maintenance continues throughout the
duration of the original installation.
The Limited Warranty is further limited to original purchaser of the flooring. Warranty related
claims apply to the original Shaw invoice, or authorized Shaw dealer invoice.
Installation guidelines and specifications along with floor care recommendations can be obtained
from your dealer. For additional contact information, please see the bottom of this page.
LIMITED WARRANTIES
Terms of Limited Lifetime Warranties:
 Within One Year: Claims on defects of this product as covered by this warranty that are
reported in writing within one year of purchase, Shaw will arrange a credit based on the
original purchase of the product or replace the product. Reasonable labor costs are included.
 Between Year One–Five: Claims on defects of this product, as covered by this warranty, that
are reported in writing after one year but within five years of purchase, Shaw will arrange a
credit based on the original purchase of the product or replace the product. Shaw will pay
50% of reasonable labor costs.
 Between Year Five–Ten: Claims on defects of this product, as covered by this warranty, that
are reported in writing after five years but within ten years of purchase, Shaw will arrange a
credit based on the original purchase of the product or replace the product. Labor costs are
not included.
 After Ten Years: Claims on defects of this product, as covered by this warranty, that are
reported in writing after ten years of purchase, Shaw will provide the sufficient replacement
amount of the product to repair the defective area of floor. Labor costs are not included.
WHO IS COVERED UNDER THESE LIMITED WARRANTIES?
These limited warranties apply to you only if you: (1) are the original consumer purchaser of
Smartcore PRO floor; (2) have paid in full for your floor, and (3) have purchased the floor for
your own personal residential use and not for resale. These warranties ARE NOT transferable or
assignable and they DO NOT apply to nonresidential, rental, or commercial purchases/
installations. If professionally installed, Shaw will pay the reasonable labor costs to perform the
replacement or repair during the first five (5) years from the date of the original purchase. In the
event that the style installed in the home is no longer available, Shaw will authorize your dealer
to replace the affected floor with another style of equal value. The above described remedy is the