Warranty Guide
USA 1.800.441.7429 | shawfloors.com 8/18 | 2/7
purchaser's sole and exclusive remedy for claim under this limited warranty.
LIMITED LIFETIME STRUCTURAL WARRANTY
Shaw warrants all first quality floors, in their manufactured condition, to be free from defect in
material and workmanship including milling, assembly, and dimension. Shaw additionally
warrants that these floors will not delaminate when properly installed and maintained according
to Shaw's installation and maintenance procedures.
Shaw reserves the right to repair any floor and/or to use its own source to obtain an installer for
replacement flooring. If Shaw repairs or replaces a floor as a result of a warranty claim, it is the
customer's responsibility to be clear, at their own expense, any items placed over the affected
areas subsequent to the original installation. In the event that Shaw repairs a floor, this warranty
shall remain in effect with respect to such floor.
LIMITED LIFETIME WARRANTY FOR RESIDENTIAL FINISH WEAR
Every plank is ready to install right out of the carton. With our finish you gain the assurance of
superior durability and wear ability. Shaw will warrant under normal residential conditions and
uses, and providing that Shaw’s maintenance guidelines are strictly followed, that the finish will
not wear through or peel off of the flooring during the length of the warranty of the product you
purchase. Consult your retail salesperson or the Shaw Information Center 800-441-7429 if you
have questions about the length of your warranty.
NOTE: This limited warranty extends only for defects that cover at least 10% of the surface area of the installed
flooring. Also, Gloss Reduction, Scratches and Dents in the finish are not considered surface wear and are not
covered under this warranty.
LIMITED WATERPROOF WARRANTY
Shaw warrants that for the stated warranty period from the date of original purchase, your Shaw
product will not swell, cup, or crack due to:
Normal cleaning practices (see Care and Maintenance document for additional information)
Moisture due to everyday household spills (see Care and Maintenance document for
additional information)
Moisture from subfloor when exposed to such conditions.
All sources of subfloor moisture should be remedied prior to installation. This warranty covers
topical moisture as long as the water does not flow over the edge of the surface (edge of the
room, cut boards, etc.)
While moisture will not affect the product’s integrity, it is possible that, when excessive moisture
accumulates in buildings, subfloors, or on building materials, mold (and/or) mildew growth can
occur (particularly if the moisture problem remains undiscovered or unaddressed).
WARRANTY EXCLUSIONS
Shaw does not warrant against natural variations or gloss level between samples/models and