Warranty Guide

2/17/2021 PDMS - Smartcore Ultra XL comprehensive residential warranty program.
https://pdmsview.shawinc.com/viewer/doc/7163 1/5
Warranty
SMARTCORE™ COMPREHENSIVE RESIDENTIAL WARRANTY PROGRAM
This document details of coverage and limitations for the following warranties for SMARTCORE™ flooring planks and tiles:
Lifetime Limited Residential Wear Warranty
Lifetime Limited Structure Warranty
Lifetime Limited Petproof Warranty
Lifetime Limited Waterproof Warranty
5 Year Limited Light Commercial Wear Warranty
This Limited Warranty is provided by Shaw Industries, Inc. (Shaw) and begins when the flooring is purchased. Shaw (generic)is a
selling brand of Shaw Industries, Inc. The flooring must be installed in accordance with the installation guidelines and specifications.
The flooring must be maintained in accordance with the floor care and maintenance recommendations and such maintenance
continues throughout the duration of the original installation.
The Limited Warranty is further limited to original purchaser of the flooring. Warranty related claims apply to the original Shaw
invoice, or authorized Shaw dealer invoice.
Installation guidelines and specifications along with floor care recommendations can be obtained from your dealer. For additional
contact information, please see the bottom of this page.
LIFETIME LIMITED RESIDENTIAL WEAR WARRANTY
The vinyl layer of the floor plank is warranted by Shaw not to wear through under normal use for the life of the product. Vinyl layer
wear-through is defined as 100% vinyl layer wear-through that exposes the core material over a minimum of 3% of the total
installation. (Gloss reduction or surface scratches are not considered surface wear.) Dull finish can be corrected with spot or overall
recoating care systems. If 100% vinyl layer wear-through is determined to have occurred, Shaw will arrange a pro-rated credit based
on the terms outlined below in the section headed “Terms of Lifetime Limited Warranties”. This warranty is non-transferable and
applies only to the original purchaser.
LIFETIME LIMITED STRUCTURE WARRANTY
The floor plank and/or tile is warranted to be free from manufacturing or material defects for the life of the product. Should a defect
occur, Shaw will arrange a credit based on the original purchase of the product. Should a problem attributable as a manufacturing
defect develop after flooring is installed, the cost of labor for repair will be covered by this warranty. This warranty is non-transferable
and applies only to the original purchaser.
Lifetime Limited Structure Warranty Coverage: Upon determination of a valid manufacturing defect, credit will be issued to the
dealer and will be good toward the purchase of a replacement. When a defective product is installed, credit applies to material only
and does not include labor since it is the responsibility of the installer to determine suitability of material prior to installation. Should a
problem attributable to a manufacturing defect develop after flooring is installed, the cost of labor for repair will be covered by the
Lifetime Limited Structure Warranty.
THE LIMITED LIFETIME RESIDENTIAL WEAR AND LIFETIME LIMITED STRUCTURE WARRANTY DO NOT COVER:
1. Damage due to adhesives or tape, scratches, gouges, scuffs, punctures, cuts, indentations, burns, accidents, lack of proper
furniture rests, such as chair pads, etc., rolling and/or non-foot traffic, or any intentional misuse of the product. Loss of finish
gloss over time is consistent with normal wear & tear and is not a product flaw.
2. It is normal and expected for there to be color variations due to use of natural components, exposure to UV light and/or
sunlight, and age of material. Therefore, color inconsistency between samples, replacement product or illustrations and
actual product is not a manufacturing flaw.
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For reference purposes only if printed or downloaded.