User's Guide

21
What should I do if I fall but do not need
help?
When the Smartfall starts to beep and the green
LED is on you can cancel the alarm to stop the
Smartfall from sending a call for help. If you
decide that you need help press the help button.
The monitoring center is always happy to hear
from you so if you are in any doubt let the
Smartfall call for help and speak to the operator.
What happens if I cannot press the cancel
button to stop the alarm?
The cancel function has been designed to
prevent accidental cancellation of alarm calls. The
Smartfall has also been designed to avoid
activation when you have not fallen. If you cannot
cancel the alarm for any reason, don’t worry, just
inform the monitoring center operator that you
are ok and do not require assistance.