User's Manual

28
Troubleshooting
Unable to create an INSTEON Connect account using your smartphone
There is most likely an internet connection issue between your mobile device and the INSTEON Hub
Try this:
• Make sure your internet connection is working by trying to browse a website on your mobile device
• Look for any typos in your email address that might prevent the account from creating; if you are missing
the “@” symbol or “.com,” add them. INSTEON connect requires a full, valid email address.
INSTEON App is unable to nd your INSTEON Hub
A number of factors can impact the initial setup but most of them are internet connection related.
Try this:
• Check all of the cables going into the Hub and make sure they are rmly seated. Trace the ethernet cable
from the Hub back to the router and make sure it is connected properly there, too.
• Look for signs of life from the INSTEON Hub. Even if not properly connected, you should see a blue LED
glow on the front of the Hub. If the LED doesn’t illuminate, check the power outlet. There should also be a
blinking green and orange light on the Hub’s ethernet port. If both ethernet LEDs are o, try a dierent port
on your router.
• For the initial connection, your mobile device must be connected to the WiFi network being generated by
the same router to which the Hub is connected. While some routers create a “guest” network, you most
often need to be connected to the main WiFi network being created by your router for the initial setup to
work correctly.
• You can check to see if the INSTEON Hub was able to properly “phone home” to INSTEON Connect. This
will at least tell you that the Hub is up and running, even if a network conguration problem is preventing
you from connecting to the Hub. On a computer, visit connect.insteon.com/getinfo.asp. Any detected
INSTEON Hubs will be displayed on this page.