User's Manual

Page 27 of 60 2334-2xx- Rev: 12/13/2012 1:54
PM
The bulb filaments are vibrating. Use rough-service,
130-volt, or appliance grade bulbs to reduce the
noise.
The load is buzzing when
on or dim.
The dimming component inside
Keypad "chops" the power line
sine wave to reduce the power.
Run Keypad in the "full-on" mode or switch to a
non-dimming Keypad On/Off (relay) Switch.
Pull the Set button on Keypad all the way out for 10
seconds to air-gap it, then push it back in without
pushing it all the way down.
Keypad is locked up.
A surge or excessive noise on
the power line may have
glitched it.
If the above doesn't work, perform a factory reset.
See Resetting Keypad to Its Factory Default
Settings.
Keypad is getting warm to
the touch.
It is normal for wall dimmers to
get warm (but not hot).
Keypad will dissipate about 1 Watt per 100 Watts
controlled. Using metal junction boxes, removing
insulation around the outside of the box, or
controlling a smaller load can help lessen the heat.
Keypad can turn off my
Responder, but nothing
happens when I send an
ON command from
Keypad.
Your Responder may be Linked
at its off state.
Re-Link your Responder to Keypad, while the
responding device is on. See Linking at Off
.
My Controller can turn off
Keypad, but Keypad does
not turn on when I send an
ON command from my
Controller.
Keypad may be Linked at its off
state.
Re-Link Keypad to your Controller, while the light is
on. See Linking at Off.
After wiring in Keypad, the
unit lets out a continuous
beep.
Keypad is issuing an error beep
because the unit is wired
incorrectly.
Turn off the circuit breaker and try reinstalling
Keypad. If you are still experiencing an error beep,
consult an electrician to help you install Keypad.
Replace your AFCI with a less sensitive brand or
model from a hardware store with a customer-
friendly return policy. Smarthome has conducted
various tests and has found that Keypad modules
do not trip when used with the following AFCI
models:
 GE 15 Amp Combination Arc Fault Breaker
#THQL1115AFP2
 Murray 2-Pole Combination Type Arc Fault
Circuit Interrupter #MP215AFCP
The AFCI might be too
sensitive.
Install power line noise filter between the output and
the load.
Keypad trips the Arc Fault
Circuit Interrupter (AFCI).
There might be loose
connections within your home's
wiring.
Consult an electrician to check the wiring in your
home.
If you have tried these solutions, reviewed this Owner's Manual, and still cannot resolve an issue you are having
with Keypad, please call: 800-762-7845