User's Manual

Page 13 of 14 2475DA1 - Rev: 4/20/2012 4:35 PM
Troubleshooting
Problem Possible Cause Solution
Make sure the circuit breaker is turned on.
In-LineLinc Dimmer
Dual-Band won’t
control the load and
the Status LED is not
turning on.
In-LineLinc Dimmer Dual-
Band may not be getting
power.
Check the junction box wires to ensure all
connections are tight and no bare wires are
exposed.
The controller might have
been reset without
removing In-LineLinc
Dimmer Dual-Band from a
scene.
Re-add In-LineLinc Dimmer Dual-Band to the
controller.
The INSTEON signal may
be too weak.
Add additional INSTEON devices or move around
existing INSTEON devices. All INSTEON devices
act as INSTEON network repeaters
Large appliances such as
refrigerators or air
conditioners may be
producing electrical noise
on the powerline.
In-LineLinc Dimmer
Dual-Band won’t add
to a scene or respond
to a controller.
Other electrical devices,
such as computers,
televisions, or power
strips, may be absorbing
the INSTEON signal.
Install a powerline noise filter (FilterLinc #1626-10)
to filter electrical noise and minimize signal
attenuation.
Remove any unused responders from the
controller.
HINT: If you are using home automation software
such as HouseLinc, you can easily check scene
membership and eliminate any unnecessary links.
In-LineLinc Dimmer
Dual-Band is taking a
long time to respond
to a controller.
The controller may be
sending commands to a
responder that is no
longer in use. Commands
for the unused responder
are being resent and
loading down the signal.
If the above doesn’t work, perform a factory reset
on the controller.
The load turned on by
itself.
Another controller or timer
could have triggered In-
LineLinc Dimmer Dual-
Band.
Perform a factory reset. See Factory Reset.
The controller can turn
off In-LineLinc Dimmer
Dual-Band but it
doesn’t turn on.
In-LineLinc Dimmer Dual-
Band may be added to a
scene at its off state.
Re-add In-LineLinc Dimmer Dual-Band to a scene
on the controller while the load is on. See Adding
In-LineLinc Dimmer Dual-Band to a Scene as an
INSTEON Responder.
In-LineLinc Dimmer
Dual-Band is locked
up.
A surge or excessive
noise on the powerline
may have glitched it.
Temporarily remove power from In-LineLinc
Dimmer Dual-Band, usually by opening the
breaker feeding it.
If you have tried these solutions, reviewed this manual and still cannot resolve an issue you are having
with In-LineLinc Dimmer Dual-Band, please call the INSTEON Support Line at
800-762-7845.