User's Manual

Page 21 of 39 2477S - Rev: 3/6/2012 9:45 AM
Troubleshooting
Problem Possible Cause Solution
Make sure the circuit breaker is turned on
Check junction box wires to ensure all connections
are tight and no bare wires are exposed
The LED bar on
SwitchLinc is not turning
on at all and connected
load will not turn on
SwitchLinc is not getting power
Check the light fixture to ensure all connections are
tight and no bare wires are exposed
The switch I'm replacing
only has two wires
SwitchLinc needs a NEUTRAL wire in
order to operate
Look in the rear of the junction box for a group of
white wires all tied together with a wire nut. Those
are the NEUTRAL wires. Connect the NEUTRAL
SwitchLinc wire there.
Install a power line signal blocker in your home to
keep X10 signals from neighboring homes from
interfering. Consider not using SwitchLinc in X10
mode
SwitchLinc unexpectedly
turned on
Another controller, a timer, or a stray
X10 command was received
If the above doesn't work, perform a factory reset.
(see Factory Reset
)
SwitchLinc responds to
scene ONs but not OFFs
The connected load is producing
electrical noise that is interfering with
the reception of power line signal when
load is turned on and SwitchLinc is not
within RF range
Move or add a dual-band product nearer SwitchLinc
SwitchLinc responds to
scene offs but not ons
SwitchLinc is scene responder at OFF Re-add SwitchLinc to scene, while the light is on
If the INSTEON device is still available, Remove it
from SwitchLinc scene as a responder (see Stop
SwitchLinc from Responding)
When I press a button on
SwitchLinc, it takes a long
time for other INSTEON
devices it is controlling to
respond
You may have removed an INSTEON
device that your SwitchLinc is trying to
operate. SwitchLinc is retrying the
missing INSTEON device.
Perform a factory reset (see Factory Reset)
Pull the set button on SwitchLinc all the way out for
10 seconds to air-gap it, then push it back in until it
is flush with the trim frame (don't push it all the way
in).
SwitchLinc is locked up
A surge or excessive noise on the
power line may have locked it up
If the above doesn't work, perform a factory reset
(see Factory Reset
)
SwitchLinc can turn off my
responder, but nothing
happens when I send an
ON command from
SwitchLinc
Your responder may be added to the
scene in its off state
Re-add your responder to a scene in SwitchLinc,
while the responding device is on
Status LEDS are too bright LEDs set at too bright a level Dim the LEDs (see LED Brightness)
The controller may have dropped out of
Add to a scene mode, or Added to
scene of another device
Try Adding SwitchLinc to a scene on the controller
again
The INSTEON signal may not be
getting to the “vicinity” of SwitchLinc
Make sure phases are bridged, Add additional
INSTEON devices and/or move around existing
INSTEON devices
Large appliances, such as refrigerators
or air conditioners, may be producing
electrical noise on the power line
SwitchLinc won’t add to
scene as a responder
Other electrical devices, such as
computers, televisions, or power strips,
may be absorbing the INSTEON signal
Install a power line noise filter (e.g. #1626-10) to
filter electrical noise and minimize signal attenuation
SwitchLinc is taking a long
time to respond to a
controller
The controller may be sending
commands to a responder that is no
longer available, causing delays
Remove all unused responders from SwitchLinc
scene. If the above doesn’t work, perform a factory
reset on the controller
The load turned on by
itself
Another controller, a timer, or stray X10
signals could have triggered SwitchLinc
Monitor for recurrence and remove reason if you
can determine what it is. If necessary perform a
factory reset.