User's Manual

ROUBLESHOOTING

B-2

Cannot connect using

Secure Shell

• If you cannot connect using SSH, you may have exceeded the

maximum number of concurrent Telnet/SSH sessions permitted.

Try connecting again at a later time.

• Be sure the control parameters for the SSH server are properly

configured on the switch, and that the SSH client software is

properly configured on the management station.

• Be sure you have generated a public key on the switch, and

exported this key to the SSH client.

• Be sure you have set up an account on the switch for each SSH

user, including user name, authentication level, and password.

• Be sure you have imported the client’s public key to the switch (if

public key authentication is used).

Cannot access the

on-board

configuration

program via a serial

port connection

• Be sure you have set the terminal emulator program to VT100

compatible, 8 data bits, 1 stop bit, no parity, and the baud rate set

to any of the following (9600, 19200, 38400, 57600, 115200 bps).

• Check that the null-modem serial cable conforms to the pin-out

connections provided in the Installation Guide.

Forgot or lost the

password

• Contact SMC Technical Support for help.

Table B-1 Troubleshooting Chart

Symptom Action