User manual

Troubleshooting
35
o You may have shared folders on your host PC that do not contain
any MPEG files. First verify and record the location
of your video
files. Remember, these files must have the extension .mpg
or .mpeg.
o
Check to be sure the Audio Left/Right outputs on the SMCWMR-AG
are securely connected to your audio receiver.
o
The MPEG video may be encoded using a sound format other than
MP3. These videos may have no sound because they
may have
been encoded using a sound format that the SMCWMR-AG
does
not support. New firmware updates will add additional codecs to
the SMCWMR-AG. Check the firmware release notes for details.
o Check to be sure the Internet Radio site is using MP3 formatted
audio.
o The online radio station may be at full capacity, which impedes
new users from accessing the station. You may
need to wait for
other users to log off first.
o
The online radio station may be password protected. See their
FAQ's for details on gaining membership access.
o The online radio station may be offline or down for maintenance.
I select [Video], but I get a [No Content Available…] error message.
I can see the video on the screen but there is no sound.
Error message when trying play Internet Radio