Operation Manual
27
EN
PROBLEM  POSSIBLE CAUSE REMEDY
The coee is not hot.  The cups were not preheated. Warm the cups by rinsing them with hot water 
(Please note! the hot water function can be 
used).
The infuser has cooled down because 
2/3 minutes have elapsed since the last 
coee was made.
Before making the coee, heat the infuser by 
rinsing using the rinse function 
(see par. "Rins-
ing  ").
A low coee temperature is set.
Set a hotter coee temperature in the menu (see 
par. "Coee temperature  " ).
The coee is weak or not creamy 
enough.
The coee is ground too coarsely. Turn the grinding adjustment dial one click an-
ticlockwise towards number 1 while the coee 
mill is in operation (g.11). Continue one click 
at a time until coee delivery is satisfactory. 
The eect can only be noticed after delivering 
2 coees (see par. "Adjusting the coee mill").
The coee is unsuitable. Use coee for espresso machines.
The coee is delivered too slowly or a 
drop at a time.
The coee is ground too nely. Turn the grinding adjustment dial one click 
clockwise towards number 7 while the coee 
mill is in operation (g.11). Continue one click 
at a time until coee delivery is satisfactory. 
The eect can only be noticed after delivering 
2 coees (see par. "Adjusting the coee mill").
Coee does not come out of one or 
both of the spouts.
The coee spouts (A13) are blocked.  Clean the spouts with a toothpick (g.30).
The appliance is not producing coee The appliance detects impurities in its 
system: the display shows "CLEANING 
IN PROGRESS".
Wait for the appliance to be ready for use again 
and reselect the required beverage. Contact 
an Authorised Customer Service Centre if the 
problem persists.
The appliance does not come on It is not plugged into the socket. Plug into the mains socket (g.1).
The main switch (A21) is not turned on. Press the main switch (g.2).
The infuser cannot be extracted The appliance has not been turned o 
correctly
Turn the appliance o by pressing the   
button (A19) 
(see section “Turning the appliance 
o”).
At the end of de-scaling, the appli-
ance requests a third rinse
During the two rinse cycles, the water 
tank (A12) was not lled to the MAX 
level
Follow the instructions displayed by the appli-
ance, rst emptying the drip tray (A14) to avoid 
the water overowing.
TROUBLESHOOTING
Below is a list of some of the possible malfunctions. 
If the problem cannot be resolved as described, contact Customer Services Technical Assistance.










