FAQ
Frequently Asked Questions
Rev. 00 - 29/07/2020
Mixer type Possible causes Solution
Revolving / Pull-out
Drip from the closed
control aerator
Cartridge damaged (by micro
debris and impurities in the
water)
• Replacement of the mixing cartridge
Tips for preserving the cartridge: -
Installation of filter valves under the sink (if
they are not present) - Periodic filter
cleaning
Revolving / Pull-out
Visible leakage under
the control knob
Cartridge damaged (by micro
debris and impurities in the
water)
• Replacement of the mixing cartridge
Tips for preserving the cartridge: -
Installation of filter valves under the sink (if
they are not present) - Periodic filter
cleaning
Revolving
Visible leakage in the
spout rotation area
Wear and tear of the seals
due to wear and tear (from
daily use), impurities in the
water, limescale and
incorrect maintenance
Seal replacement using sealing kit
Revolving / Pull-out Reduced flow rate
Thick dirt on the filters
and/or in the aerator
Incorrect installation of the
supply hoses
1 - Inspection and cleaning of the
filter/aerator
2 - Check that the hoses are not
bent/twisted
3 - Clean the filters under the sink
Pull-out Reduced flow rate Spray head and check valve
In addition to the checks in the previous
point, please also check the check valve
in the spray head, if any
Pull-out
Spraying from both
spray head nozzles
Internal components and
seals damaged by impurities
Spray head replacement
Pull-out
The spray head is
barely pulled out of its
seat
The hand shower
hardly gets back into
position
Wrong installation of the
counterweight
Check the correct position of the
counterweight along the hose of the
pull-out spray head (and lubricate the
seal on the spray head shank if
necessary)
Revolving / Pull-out
The mixer is not stable
on the sink surface
Wrong installation
Check the correct tightening of the
fixing kit and evaluate the possible use
of the triangular support
Problem
The notes indicated in the table are intended to supplement the
Product Warranty
, which should be read in order to ensure correct installation, use and
maintenance of the product itself