User manual
EN-27
EN
Cleaning and maintenance
4.1 What to do if...
Problem Cause Solution
The motor does not start.
The motor has overheated.
Disconnect the mixer from the 
power and leave the motor to 
cool.
The plug is not properly 
inserted in the power 
socket.
Insert the plug into the power 
socket. Do not use adaptors 
or extensions.
Check that the house main 
breaker is on.
The cable is defective.
Have the cable replaced at 
an Authorised Service Centre.
Lack of power.
Check that the house main 
breaker is on.
The head has been raised 
during operation.
The safety lock system has 
operated. Move the speed 
selector to 0 (OFF), press and 
hold down the button on the 
rear to release the head and 
lower it.
The appliance vibrates.
The mixer is not resting on a 
stable surface.
Place the mixer on a flat, 
stable surface.
The anti-slip rubber feet are 
worn.
Have them replaced at an 
Authorised Service Centre.
The speed has been set 
too high or the load is 
excessive.
Set a lower speed and 
ensure the bowl has not been 
overfilled.
The bowl has not been 
correctly locked into its 
base.
Check that the bowl is 
correctly locked into its base.










