Technical document

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ContentsGUARANTEE
ZA
Smeg 3 Year Guarantee
WARRANTY CONDITIONS ONLY VALID FOR APPLIANCES INSTALLED
WITHIN THE REPUBLIC OF SOUTH AFRICA
Your 36 Month (Three Year) Guarantee
Your new appliance comes with our three year guarantee protecting you against electrical and
mechanical breakdown. Please read over terms and conditions.
It is important that you retain the original purchase invoice of your appliance in order to receive
efficient assistance in the event of the appliance requiring attention in the guarantee period.
Smeg Guarantee Conditions
We Smeg South Africa (Pty) Ltd undertake that if within 3 Years of the date of purchase
this Smeg appliance is proved to be defective by reason only of faulty workmanship or
materials, we will at our discretion repair or replace the same FREE OF ANY CHARGE for
labour and materials on condition that:
- The appliance has been correctly installed and used only on the electricity or gas supply on the
rating plate.
- The appliance has been used for normal domestic purposes only, and in accordance with the
manufacturer’s operating and maintenance instructions.
- The appliance has not been serviced, maintained, repaired, taken apart or tampered with by any
person not authorized by Smeg South Africa (Pty) Ltd.
- All service work under this guarantee must be undertaken by Smeg South Africa (Pty) Ltd Service:
Johannesburg: [phone] Durban: [phone] Cape Town: [phone] Toll
free: 0860 102 984.
- Any appliance or defective part replaced shall become the property of Smeg South Africa (Pty) Ltd.
Exclusions
This guarantee does not cover:
- Damage or calls resulting from transportation, improper use or neglect;
- The replacement of any removable glass or plastic;
- The replacement of any light bulb or electrical part damaged by a power surge;
- Costs incurred to correct an appliance incorrectly installed;
- Damage caused to electrical parts due to insect infestation;
- Appliances found to be in use within a commercial environment;
- Call out charges where no fault is found or customer ignorance.
Please note:
• Home visits are usually made between 8.30am and 4.30 pm Monday to Friday.
• Transport costs at local AA rates will be allocated to all Guarantee service calls outside of
a 60km range from a major city centre.