Manual

25
CONTACT & SHIPPING
FOR SERVICE
For Owners Within The United States
CONTACT CUSTOMER SERVICE
Tel: [phone] • 413-781-8300 ext. 2905
E-mail: [e-mail]
RETURNS - SERVICE
CENTERFIRE PISTOLS, REVOLVERS, RIFLES (Centerfire &
Rimfire) & SHOTGUNS
Smith & Wesson
2100 Roosevelt Avenue • Springfield, MA 01104
.22 CALIBER PISTOLS
Smith & Wesson
19 Aviation Drive • Houlton, ME 04730
Should your Smith & Wesson firearm require service, it should
be returned to the Smith & Wesson factory.
• Call or e-mail the Customer Service Dept. for authorization
and shipping instructions.
• Ensure that the firearm is unloaded.
• Do not attempt to ship a firearm via US Postal Service;
only federally licensed dealers may ship a firearm by US
Postal Service.
• DO NOT SHIP ANY AMMUNITION.
• Enclose a letter which includes your full name and address
(no P.O. Boxes, please), daytime telephone number, e-mail
address, the serial number of the firearm, and details of the
problem experienced (stating the brand and type of ammuni-
tion used when the problem occurred) or work desired.
• Record the serial number before shipping, in case you wish to
check on the repair status of your firearm.
• Please remove all custom parts and accessories, such as
stocks, special sights and scopes, or slings from your firearm
before returning.
• Place the firearm in its original case or in a similarly secure
container and pack it securely.
• The package must NOT bear any markings which indicate the
identity of the contents.