Users Manual Part 1

14
Troubleshooting
Problem Probable Cause / Solution
The rechargeable
battery won’t charge.
• The AC adapter connector may not be completely inserted into the connection port on the
pump. Fully insert the AC adapter connector into the pump.
• The battery may be too hot or too cold. Make sure the environmental conditions meet those
specied for operation.
• The three replacement pogo pin insulators are not installed or are improperly installed.
The rechargeable
battery is fully charged
but won’t work in the
pump.
There may be a problem with contact between the pump and communication module.
• Make sure the contact pads on the communication module are clean.
• Make sure the battery compartment and the contacts on the pump are clean.
• Try the communication module in another pump. If it works in the second pump then there
is likely a problem with the rst pump. If the communication module still doesn’t work in
the second pump, there is likely a problem with the communication module and/or the
rechargeable battery. Contact Smiths Medical Customer Service.
Wireless radio is
turned on and the
pump wireless status
icon is displaying
"Wireless On, not
associated with
wireless access point"
(orange indicator).
• The Communication Module may be in heat reduction mode, see the pump Operator's Manual.
• Wireless settings are improperly configured. Check and/or configure settings.
• Communication module is too far from a wireless access point. Move closer to an access point.
• Pump is automatically turning off the radio due to a depleted battery. Connect pump to AC
Adapter.
• Communication module in vicinity of an operating microwave oven. Move away from
microwave oven.
Pump Alarms Associated with the Communication Module
Rechargeable battery
near end of use. Replace
battery.
The rechargeable battery pack is near the end of its life. It has been discharged and recharged so
many times that it will soon be at the end of its use. You may continue to use it in this state.
Rechargeable battery
reached end of use.
Pump will not run.
The CADD ® -Solis Communication Module rechargeable battery pack is at the end of its life. It has
been discharged and recharged so many times that it is no longer able to hold a good charge.
Replace with a new CADD ® -Solis Communication Module rechargeable battery.
Battery Unusable. Pump
will not run.
The battery is not compatible with the pump or a communication error occurred. For more
information, see the pump Operator's Manual.
Communication module
intermittent connection
to pump
The connection between the communication module and the pump is intermittent. For more
information, see the pump Operator's Manual.