User manual

EXCHANGES AND REFUNDS
Within 15 days of the original purchase of the product (Exchange/Refund Claim), a new product may be
exchanged for another SMS product or returned for a refund, subject to the following terms and conditions.
To obtain an exchange or refund, you must obtain an Return Merchandise Number (RMA), and SMS must
receive the product with your original packing slip/UPC label and proof of purchase within the Exchange/
Refund Period. RMAs are valid for 10 days. To obtain an RMA number, contact Customer Service at
[e-mail].
Send the product with your original packing slip and proof of purchase and RMA Number, along with a
note indicating whether you want to exchange the product (and if so, what other SMS product you want
to order) or a refund, to:
SMS Audio, LLC Attn: SMS Warranty 1159 Logan Circle, NW Atlanta GA 30318.
Shipping charges incurred in connection with the exchange or return of new merchandise are non-
refundable. You are responsible for paying the costs of shipping and for the risk of loss of or damage to the
product during shipping, both to and from SMS.
Upon receipt of a valid exchange/refund claim during the Exchange/Refund Period, SMS will, in the case
of an exchange, credit the purchase price of the exchanged product (exclusive of taxes and shipping/
handling/insurance/duty charges) toward the online order of an in-stock SMS product. In the case of a
refund, SMS will refund the purchase price of the returned product (exclusive of taxes and shipping/
handling/insurance/duty charges) within 30 days of the receipt of the refund claim.
SMS Audio reserves the right to decline any return or exchange where the product is not in like-new
condition. Like-new means the complete product in the original carton with all equipment, packaging,
warranties, manuals and/or accessories without damage (including without wear and tear).
In-stock online orders generally ship within two days after an order is received, so if you would like to
cancel an order after it is already placed, it must be done within 24 hours. Contact warranty@SMSaudio.
com with your sales order number and a refund will be issued. Please be aware for all orders outside the US,
there may be applicable shipping duties and fees for which SMS Audio is not responsible.
BIOSPORT Biometric Earbuds | EN