User Manual

154 | SMSEagle NXS-9700-3G | User’s Manual
TROUBLESHOOTING
To make sure that the device is working properly, follow the three steps:
1. Verification of LEDs
2. Checking the device configuration (IP Settings)
3. Check the device logs (description below)
Verification of LEDs
Normal operation of the device is signaled by LEDs as follows:
LED
Correct operation
Power (PWR)
Continuously lit
User
Blinks during flashdisk read/write
Ready (RDY)
Blinking
SIM1
Slow flashing in stand-by mode, Quick flashing when modem 1 in use
SIM2
Slow flashing in stand-by mode, Quick flashing when modem 2 in use
Checking the device logs
SMSEagle operates on Linux system. Linux system log is available under menu position “Settings” >
“Sysinfo”. In case of any problems with the device this log is a valuable source of troubleshooting
information.
Please attach information from this log when contacting with SMSEagle Support Team.
When the device is not reachable
1. Check if the device is correctly connected to the network. Check LED status of RJ45 socket.