User Manual

158 | SMSEagle NXS-9700-3G | User’s Manual
SERVICE & REPAIR
Warranty
Your SMSEagle comes with 14 days of post-sales technical support (including assistance in integration with
external software) and one year of hardware repair warranty coverage. For a detailed information on
warranty terms and conditions check warranty card that comes with your device or follow the link:
www.smseagle.eu/docs/general_warranty_terms_and_conditions.pdf
Service
Before contacting with support team, be sure that you have read Troubleshooting section of this manual.
SMSEagle Support Team is available by email or telephone.
Support Email: [e-mail]
Support telephone: + 48 61 6713 411
The support service is provided by:
Proximus Software
ul. Piątkowska 163,
60-650 Poznan, Poland
WHEN CONTACTING SUPPORT TEAM, BE PREPARED TO PROVIDE THE FOLLOWING INFORMATION:
System Information
To get information about your SMSEagle, go to menu Settings > Maintenance. You will find there
information about application and database version.
System Logs
Go to menu Settings > Sysinfo. If possible copy the log data and provide to support team when requested.
MAC address
Each SMSEagle device has its unique MAC address. MAC address is printed on the device body.