User's Manual

Draft 4/14/15- Do Not Distribute
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SureTrack Using the SureTrack Website
Figure 15-16 SureTrack Tip
• Related Tips—presents a list of Tips that may include information that pertains to your
search, even though they are not an exact match to your search criteria.
• Related Real Fixes—presents a list of successful repairs for problems similar to the one in
your search.
• Community—presents a list of Tips that have been gathered from actual shop repair orders
and are presented in an easy to understand Complaint, Cause, Correction format.
About SureTrack Tips
SureTrack Tips are concise and complete descriptions of a real fix for a particular vehicle repair
issue. A SureTrack Tip is a combination of proven fixes and vehicle specific data we have
collected and analyzed into an all-in-one information source to help you fix vehicle problems
quickly and easily (Figure 15-16).
On SureTrack you can search for Tips or enter your own Tip to help other community members
resolve vehicle issues. There are 3 types of SureTrack Tips:
• Snap-on Certified Tips—these proven tips have gone through rigorous review by experts.
• Real Fix Tips—these tips are gathered from actual shop repair orders and are presented in
an easy to understand Complaint, Cause, Correction format.
• SureTrack Community Tips—these are Tips that have been created by members of the
SureTrack community.
If you have a new fix to a specific problem, you can create a Tip to share this information with other
technicians. See “Enter a Tip” on page 163.