User's Manual
Draft 4/14/15- Do Not Distribute
169
ShopStream Update Tool (SST) Installing Software Upgrades
NOTE:
i If Install Later is chosen, you can select the SST icon from the notification area to restart the
installation at anytime.
3. Close the ShopStream Diagnostic Suite application. The ShopStream Diagnostic Suite
should remain closed until the software installation has completed.
4. Follow the on-screen instructions to complete the installation.
5. After the installation is complete, open the ShopStream Diagnostic Suite application.
6. Select Scanner from the Home Screen. If a Scan Module firmware update has been received,
a “Scan Module firmware update” message will display. Proceed to Updating Scan Module
Firmware on page 62.
– If the Scanner opens normally and no update message is displayed, proceed to step 7.
7. Turn the diagnostic tool off, then turn it on (re-boot).
8. From the toolbar, select Menu > HELP > Version Info to confirm the new version number is
installed.
16.4 Installing Software Upgrades
This section is ONLY applicable if you are currently in the software subscription program.
NOTE:
i It is recommended that you perform software upgrade installations Monday – Friday, during
business hours to ensure customer care representatives are available for support. The installation
will take approximately 30 minutes. If the installation is interrupted, Contact Snap-on Diagnostics
Customer Care for assistance. See the Snap-on contact information at the front of this manual.
NOTE:
i Before installing a software upgrade, have your Scan Module and USB cable available. The
software upgrade may include firmware updates that need to be installed to the Scan Module.
z To install a software upgrade:
1. Select the software upgrade available message (Figure 16-8), or the SST icon from the
Windows taskbar notification area.
Figure 16-8 Typical upgrade installation message
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