User's Manual

Draft 4/14/15- Do Not Distribute

Scan Module Operation Troubleshooting

Each LED can be in one of three states; off, lit solid, or flashing. Interpret as follows:

• Vehicle Power

– Off, vehicle power is not being supplied to the Scan Module through the data cable

– On Solid, the Scan Module is being powered by the vehicle, but not communicating with

the Diagnostic Tool.

– Flashing, the Scan Module is being powered by the vehicle and is communicating with the

Diagnostic Tool.

• Communication

– Off, normal state, no errors detected.

– On Solid, communications error detected.

– Flashing, internal self-test in process, will go out once the test completes.

• Bluetooth

– Off, there is no connection between the Scan Module and Diagnostic Tool.

– On Solid, the Scan Module and Diagnostic Tool are communicating through a solid

(USB cable) connection.

– Flashing, the Scan Module and Diagnostic Tool are communicating through a wireless

connection.

5.5.4 Recovery Procedure

This is a quick and easy method that reestablishes connectivity between the Diagnostic Tool and

the Scan Module in most instances. If bluetooth connectivity remains unavailable following

recovery, use one of the alternate procedures to restart the system.

NOTE:

i This product is intended to be used by professional technicians in a garage environment.

Electrostatic discharges may happen occasionally and cause a loss of communication. To restore

communication disconnect and reconnect the communication cables and follow screen prompts.

z To recover wireless connectivity:

1. Disconnect the Scan Module from the vehicle.

2. Navigate to the Home Screen on the Diagnostic Tool.

3. Select Exit to close the ShopStream Diagnostic Suite.

4. Connect the Scan Module to the vehicle.

5. Select the ShopStream Diagnostic Suite icon on the desktop.

Figure 5-7 Sample ShopStream Diagnostic Suite desktop icon