User's Manual

Draft 4/14/15- Do Not Distribute

Scan Module Operation Troubleshooting

NOTE:

i The ShopStream Diagnostic Suite can also be started from the Windows Start menu.

Alternate Recovery Procedures

Use these methods as an option to the Recovery Procedure, or when recovery fails to restore the

wireless connection.

USB Procedure

This method establishes a “hard-wired” USB cable connection between the modules.

z To create a USB connection:

1. Carefully slip the ends of the handgrip off of the sides of the Scan Module housing.

2. Lift open the hinged cover on the base of the Scan Module.

Figure 5-8 Scan Module USB jack, handgrip removed

3. Plug the small end of the USB cable into the USB jack on the Scan Module.

4. Plug the large end of the USB cable into a USB jack on the Diagnostic Tool.

Scanner functionality should be restored immediately once the USB connection is complete.

If not, suspect a hardware failure. The Diagnostic Tool and Scan Module are both fully

functional, so you can complete your testing with the USB connection intact.

ShopStream Diagnostic Suite Restart Procedure

This method, which closes and restarts the ShopStream Diagnostic Suite software, takes about

two minutes to complete.

z To restart the ShopStream Diagnostic Suite:

1. Navigate to the Home Screen on the Diagnostic Tool.

2. Select Exit to close the ShopStream Diagnostic Suite.

3. Wait for the Scan Module Communication LED to stop flashing.

4. Select the ShopStream Diagnostic Suite icon on the desktop.

The ShopStream Diagnostic Suite should open with connectivity restored.