A350 - Troubleshooting-Guide

Software

Luban Won'tGenerate G-code File

The Snapmaker Luban fails togenerate G-code files. The progress bar gets stuck.

Possible Causes

• This is an old version of Luban.

• There is a bug in the software.

• The file is too large to be parsed.

Actions

1. Download and install the latest version from



https://snapmaker.com/product/snapmaker-2/downloads.

2. Restartor reinstall the Snapmaker Luban.

3. Try a smaller G-code file that is less than 100 MB.

Luban Shows "Cannot open this port"

Possible Cause

• You selected the wrong COM port.

Actions

1. Connect the machine to a computer with a USB cable, and then turn onthe machine.

2.Press theWinkey and theRkey at the same time.

3. Typedevmgmt.mscin the search box and clickOK.

4. ExpandPorts (COM & LPT), and the correct COM port to connect is the one with CH340 in its name.