User's Manual

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snom m9 Quick Start Guide
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product with a product that is new (or that has been manufactured from
new or serviceable used parts) and that is at least functionally equivalent
to your original product, or (3) refund to you the purchase price of your
product.
Will this Warranty apply to replacement parts?
If snom repairs or replaces your product, snom warrants the replacement
products or parts against defects in materials and workmanship for that
period of time (a) commencing on the date of the replacement or repair
and (b) ending either ninety (90) days thereafter or on the expiration date
of the Warranty Period on the original product, whichever provides you
with longer warranty coverage. When snom replaces a product or part,
the replacement item becomes your property, while the replaced item be-
comes snom’s property. When a refund is given, your product becomes
snom’s property.
What steps should be taken to obtain Warranty service?
If, after following the instructions in the user’s manual you are certain that
the Product is defective, please take the following steps:
1. Contact snom at the number below (during the hours listed) to
receive a Return Merchandise Authorization number (RMA Number).
2. Disconnect the battery from the product.
3. Pack the product carefully (preferably in its original packaging), and
separately secure the battery in its own separate packaging within
the shipping carton.
4. Include in your shipping carton all parts, accessories, manuals, and
other materials originally packaged with the product.
5. Include in the shipping carton a copy of the original sales receipt or
other evidence of the date of original purchase.
6. Include in the shipping carton a note (i) that describes the defect that
has caused you to return the product, and (ii) that includes a day-time
phone number where you can be reached.
7. Clearly write the RMA Number you received on the outside of the
shipping carton.
8. At you option, either insure the shipment to snom, or accept the risk if
the product is lost or damaged in shipment.
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