IP Phone User Manual
TABLE OF CONTENTS Copyright, Trademarks, GPL, Legal Disclaimers .......................................................7 Important information .......................................................................................................8 Safety instructions ......................................................................................................................8 SELV (Safety Extra Low Voltage) compliance ................................................................
Display layout ............................................................................................................................ 24 Idle Mode .............................................................................................................................. 24 When the phone is active ................................................................................................. 26 Settings ..............................................................................................
Using different audio devices .......................................................................................... 42 Handset ..................................................................................................................... 42 Headset ..................................................................................................................... 42 Speakerphone ..........................................................................................................
Rejecting or redirecting incoming calls ............................................................................... 52 Manually ................................................................................................................................ 52 Automatically ........................................................................................................................ 52 Rejecting anonymous calls ....................................................................................
Do not disburb mode ................................................................................................................ 73 Reject anonymous calls ......................................................................................................... 73 Number guessing .....................................................................................................................74 Speed dial .................................................................................................
snom 715 User Manual Copyright, Trademarks, GPL, Disclaimers Copyright, Trademarks, GPL, Legal Disclaimers © 2014 snom technology Aktiengesellschaft All Rights Reserved. snom, the names of snom products, and snom logos are trademarks owned by snom technology AG. All other product names and names of enterprises are the property of their respective owners. Product specifications are subject to change without notice.
snom 715 User Manual Safety, Disposal, Cleaning of Product Important information Please read the instructions on safety and disposal and on how to set up and use the device before using it and also give them to other users to read or inform those users of their contents. Save this manual and do not give the device to third parties without it. Safety instructions Follow the instructions in this manual and other applicable documentation of the device.
snom 715 User Manual Safety, Disposal, Cleaning of Product Product specifications • Safety: IEC 60950-1:2007 • Certifications: FCC Class B, CE Mark • Power over Ethernet: IEEE 802.3af, Class 2 If PoE is not available in your network you can use 5V DC power adapter PSAC10R-050 (not included in delivery) which can be purchased separately (snom PN 00002730). • • Connectors: ◦◦ 1 x LAN, 1 x PC: RJ45; ◦◦ 1 x USB 2.
snom 715 User Manual Notational Conventions Notational conventions Throughout this manual you will see the below-listed symbols and notations, indicating the action you need to take next. • Arrow symbols : Depending on the context, they indicate either pressing the top, bottom, left, or right edge of the navigation key or pressing the function keys underneath the display , , , or when these symbols are available. Sometimes both symbols methods will work.
snom 715 User Manual Notational Conventions > Save your selection and return to the previous screen by pressing the confirmation key. > Press the cancel key briefly to return to previous screens one screen at a time; press the key for 3 seconds to return to the idle screen.
snom 715 User Manual Setting up the Phone Setting up the phone Delivery Content snom technology AG Wittestr. 30 G 13509 Berlin, Deutschland Tel. +49 30 39 83 3-0 Fax +49 30 39 83 31 11 info@snom.com, sales@snom.com snom France SARL 6 Parc des fontenelles 78870 Bailly, France Tel. +33 1 80 87 62 87 Fax +33 1 80 87 62 88 snom-fr@snom.com snom technology, Inc. 18 Commerce Way, Suite 6000 Woburn, MA 01801, USA Tel. 781-569-2044 Fax 978-998-7883 infoUSA@snom.com snom technology SRL Via A.
snom 715 User Manual Fig./Abb. 1 Setting up the Phone Fig./Abb. 2 Fig./Abb. 3 3. Plug the short end of the handset cord into the connector on the handset. 4. Place the phone on an even, horizontal surface. Rotating the tab of the cradle The phone is delivered with the tab level with the inner edge of the cradle. If you are going to mount the phone on a wall, we recommend that you rotate the tab 180°. After rotation, the tip of the tab will protrude slightly above the edge of the "cradle".
snom 715 User Manual Setting up the Phone Connecting the phone he phone can be operated with Power over Ethernet (PoE) provided via the network cable or, if PoE is T not avaible in your network, with a 5V DC power adapter.
snom 715 User Manual Setting up the Phone Connecting a headset • If you want to use a wired headset, connect it to the RJ audio jack labeled " ". • I f you want to use a wireless headset, you need the snom EHS Advanced wireless-headset adapter to connect to the base station of the wireless headset. Insert the plug of the 7xx adapter cable into the connector on the phone, as shown in Fig. 1 and 2, below.
snom 715 User Manual Setting up the Phone User name, authentication name, outbound proxy may also be required. These are settings that can only be configured on the web interface of the phone after it has been successfully registered. If your provider or your network provides a mailbox account, that setting is also configured on the web interface. For more information, see ""Identities/accounts" on page 63. Initialization and registration snom phones are plug-and-play.
snom 715 User Manual Setting up the Phone Note: If you see the account on the display preceded by an empty square and the phone does not work, the server may be down, either for servicing or due to a malfunction. The registration and initialization should be completed as soon as the server is up and running again. You may want to check with your administrator or your provider if nothing happens within a reasonable amount of time.
snom 715 User Manual Getting to Know Your Phone Getting to know your phone At a glance The factory settings at a glance: Call LED • Blinking fast: Incoming call • Steady light: In call OR • Missed call. Press to turn off.
snom 715 User Manual Getting to Know Your Phone Context-sensitive, programmable function symbols and function keys Dir Press the function key to activate the function, open the list etc. depicted by the symbol above the key. Directory Settin Settings Menu CFwd noFwd Forwarding all calls (on/off) Show IP address of phone and snom's web address. When there is status information, this function key is replaced by: Status information (call forwarding active, passwords not set, missed calls, etc.
snom 715 User Manual Getting to Know Your Phone LED indicators Call indicator The bright-red LEDs situated around the upper right corner of the phone indicate incoming, ongoing, held, and missed calls. They will be: • Blinking rapidly when a call is coming in. • Glowing steadily when dialing, when in a call, and when a call is on hold.
snom 715 User Manual Getting to Know Your Phone Hard keys Freely programmable function keys with LEDs These are freely programmable function keys that can be programmed on the Function Keys page of the phone's web interface, keys P1 - P5. For information on how to map functions onto these keys, see "Configuring the function keys" on page 56. The factory default setting is "line". Context-sensitive, programmable function keys These are context-sensitive, programmable function keys.
snom 715 User Manual Getting to Know Your Phone Message key with LED This key is a dedicated, programmable function key. It can be mapped with other key events and a number of other functionalities. See "Configuring the function keys" on page 56.
snom 715 User Manual Getting to Know Your Phone Text in information line = current input mode Press function key to switch to input mode indicated by symbol in Function Key Line 123 abc abc ABC ABC 123 Entering numerals, letters, special characters, and symbols When entering characters in letter mode, pause briefly after each character until the cursor moves forward. Pausing is not necessary when entering numerals in numeral mode. Numerals. Numeral mode is the default mode.
snom 715 User Manual Getting to Know Your Phone Display layout In idle mode When active Info & status bar with date and time Configured identities Function key line Context-sensitive function key symbols Date is replaced by current status message Context area Right function key is replaced by "Info" key when status messages are available Idle Mode In idle mode, the display presents the following information: Info and status bar: The date and time are displayed in this line, unless there is a new sta
snom 715 User Manual Getting to Know Your Phone Context area: Configured identities. Outgoing identity • The current outgoing identity is indicated by the right arrow pointing towards it: . When you call someone, this is your identity for the call. • Select a different identity for the next call by pressing on the navigation key. Active identity • Can be called • an be selected as the outgoing identity for making calls by pressing C navigation key. on the Identity not properly registered.
snom 715 User Manual Info Getting to Know Your Phone Displaying all currently available status messages. If a different function is mapped onto this key, it will be replaced by this status key whenever there is a new status message. Press the key to display the status messages; press Del to delete displayed status messages one after the other. This will also delete the message in the status bar, for example call forwarding settings.
snom 715 User Manual Getting to Know Your Phone Settings A comparatively small number of settings can be adjusted on the phone; many more are available on the phone's web interface. For further information, see also "Customizing the phone settings" on page 62. Phone menu Press the Settin function key to open the main menu on the display. To open a submenu and subsequent submenus, press its number on the alphanumeric keypad.
snom 715 User Manual Getting to Know Your Phone Note: When the phone is in administrator mode and the Maintenance menu is on the display, pressing key 2 ABC 2 will switch the phone to user mode. When the phone is in user mode and the Maintenance menu is on the display, press key 2 ABC 2 to switch the phone to administrator mode. You will be asked for the administrator password. The default administrator password is 0000 (4 x zero).
snom 715 User Manual Getting to Know Your Phone The phone's web interface Firmware versions below 8.7.4 When the web interface is opened for the first time upon initialization, you will see the Security page. We urge you to set administrator and HTTP passwords to protect your phone from remote attacks. The default administrator password is 0000 (4 zeros); there is no default HTTP password.
snom 715 User Manual Getting to Know Your Phone can set the password on the phone’s web interface, "Advanced"page > "QoS Security" tab > "HTTP Server" or turn off the warning later at Advanced > QoS Security > Security > Ignore security advices. Firmware versions 8.7.4 and higher When you register the first account during the initialization of the phone, your SIP user name and password will be registered as the HTTP user name and password.
snom 715 User Manual Getting to Know Your Phone How the web interface works The vertical menu on the left side of the window is always the same, no matter which window happens to be open at the time. Available menu items depend on whether the phone is running in user or administrator mode. Click on a menu item to open that page. Some pages contain several documents. To make a document visible, click on its tab. The font weight of the characters on the active tab is bold.
snom 715 User Manual Getting to Know Your Phone User mode/administrator mode snom phones can be operated in administrator or user mode. In administrator mode, all settings are accessible and can be modified; in user mode, a number of settings are not accessible. The factory default is administrator mode. When the phone is running in user mode, the administrator password is required to revert to administrator mode. The default administrator password is 0000 (4 x zero).
snom 715 User Manual Getting to Know Your Phone To return the phone and its web interface to administrator mode, enter the administrator password in Administrator Login and click on "Apply". The default password is 0000 (4 x zero). The two pages in administrator mode look like this: • I f a window contains several pages, click on the tab at the top to open the page. The font weight of the characters on the tab of the visible page is bold.
snom 715 User Manual Directories Directories Directory The built-in directory of the phone can hold 1000 entries. Entries can be added and edited on the phone and on the web interface. Any changes you make on the web interface will not take effect until you click on "Add/Edit". The "Save" button will then appear at the top of the page. Click on it to save the changes permanently; otherwise they will be lost if the phone loses power or is disconnected from its power source.
snom 715 User Manual Directories Contact Types VIP: Calls from numbers with this contact type will ring on your phone even when DND mode is active. You can assign a ringtone to this contact type. If your VIP is also assigned to a group (see below) and if that group has a distinct ringtone, the ringtone assigned to the group will be played. Deny List: Calls from phone numbers with this contact type will not ring on your phone. The caller hears the "Busy" signal.
snom 715 User Manual Directories Adding/Editing Entries on the Phone Adding new entry manually 1. Press Dir 2. P ress it. on the navigation key to go straight to or use navigation arrows to navigate to 3. Press Edit . to open the phone's directory. 4. Enter the phone number and press . 5. E nter a nickname in the text field of "nick name" (optional) and/or press opens. . The "Details" screen Note: Entering a nickname is optional.
snom 715 User Manual Directories Editing existing entry Dir 1. Press to open the phone's directory. 2. Selecting an entry: Scroll to the entry or enter the first letter of the name. 3. Press Edit . The "Details" screen for the entry will be displayed. 4. Editing a detail. a. Press / and to select a detail. Depending on the detail, b. I n some cases you will see the prompt screen where you can enter or modify text. Edit the data, if necessary, and press to save and to open the next screen.
snom 715 User Manual Directories Please note: Calls from entries on the "VIP" list will always ring on the phone, even when the phone is in a call or in DND mode. You can assign a distinct ringtone to the contact type "VIP": Preferences > Directory Ringtones. alls from entries on the "Deny" list will not ring on the phone. The caller will C always hear the busy signal. ◦◦ Outgoing Identity: The drop-down list shows all identities configured on the phone.
snom 715 User Manual Directories ◦◦ If there is only one phone number associated with a name, click on ◦◦ If there are two or more phone numbers associated with a name: in the entry's line. -- Click on in the name's line if you wish to edit the first or last name, the date of birth, or any of the data in the blue area applicable to the master record.
snom 715 User Manual Directories Deleting entry on web interface in the line of the master record to delete the name and all associated phone numbers. • Click on • Click on in the line of a phone number to delete that subentry, while keeping the master record and any other subentries. Dialing from phone directory To dial, click on in the line of the phone number.
snom 715 User Manual Directories 1. Press the configured function key to connect to the external directory. 2. E nter the first letter of the name you are searching for. Type more letters if the name shown isn't the right one or scroll through the list. 3. Press to dial. Contacts Note: You may need to map a function key with the function key type "Key event" and set the value to "Contacts" (see "Configuring the function keys" on page 56 for more information).
snom 715 User Manual Using the Phone Using the phone This section describes the functions of the phone with the factory default settings. If your phone was installed and/or set up by someone else, the default settings may have been changed. Please check with that person or company if the phone does not react as described here. The caller information displayed on the screen is controlled by a setting on the phone‘s web interface. The default setting is "Number".
snom 715 User Manual Using the Phone Using different dialing methods Auto dial If a time span in seconds has been selected from the drop-down menu at Advanced > Behavior > Phone Behavior > Auto Dial, the phone will dial the number on the display when the specified number of seconds has elapsed. Redialing 1. Press to show the last 100 numbers dialed, with the very last number at the top. 2. Press to dial that number or use / to select a different number and then press .
snom 715 User Manual Using the Phone Calling emergency numbers Numbers specified as emergency numbers can be dialled even when the keyboard is locked! See "Emergency numbers" on page 70 on how to set emergency numbers. Several numbers (911, 112, 110, 999) have been preconfigured. • On an unlocked keyboard: Enter the number and press • On a locked keyboard: Enter the number. The phone dials the number as soon as you have entered all the digits. to dial.
snom 715 User Manual Ok Using the Phone • Press to dial. • Press Cancel to turn off call completion for this call. Number guessing (auto completion) Note: The default setting for Number guessing is off. To be able to use this function, open the phone's web interface to Advanced > Behavior > Phone Behavior, change the setting to "on", and enter the minimum number of characters you must enter before number guessing will start.
snom 715 User Manual • Using the Phone irmware version 8.7.1 and lower: Open the phone's web interface to the page Preferences > F Auto Answer > Type of Answering and select "Handsfree" (speakerphone) or "Headset" from the drop-down menu. If you want to be alerted acoustically by a single long beep, whenever the phone accepts an incoming call, you need to change another default setting on the phones's web interface from "Off" to "On": Preferences > Auto Answer > Auto Answer Indication.
snom 715 User Manual Using the Phone Active calls Connected call The connection is indicated by the symbol of the two receivers , followed by the caller or callee ID, if transmitted. The default setting for the presentation of caller ID on the display is "Name".
snom 715 User Manual Using the Phone ◦◦ To connect to the held call currently on-screen, press Hold or the line key again to put it back on hold. or the line key to connect to it. Press ◦◦ To terminate a held call, put it on-screen, connect to it, and press . If you are connected to one call and the Cnf.On button is available, this indicates that there is at least one other call on hold (Fig. 2).
snom 715 User Manual Using the Phone Putting the conference on hold Put all participants on hold. Technically, you are, in effect, terminating the conference. You will see the "Calls on Hold" screen (see "Holding multiple calls" on page 47). Press Cnf.On to restart the conference, i.e., start another conference with all calls on hold. Adding a participant • Adding an incoming call: 1. Press or the blinking line key to accept the call. The conference is put on hold. 2. Press Cnf.
snom 715 User Manual Using the Phone Transferring calls You can transfer connected calls as well as calls ringing on your phone. • • When you have a call on the line, there are two ways to transfer it to a third party: ◦◦ nnouncing the call to the third party first, to make sure the call is welcome and will be A accepted: Attended transfer; ◦◦ ransferring the call unannounced: Blind transfer. There will be no feedback on whether the T third party is available and/or picking up the call.
snom 715 User Manual • Using the Phone I f there is more than one call waiting, view and select them with / . Press to connect to the on-screen call and put the current call on hold; the other call(s) waiting will remain waiting. Terminating calls • When using the handset: Place the handset in the cradle or press • When using speakerphone or a headset: Press . .
snom 715 User Manual Using the Phone Rejecting or redirecting incoming calls This includes manual and automatic rejection and redirection of calls as well as rejection of anonymous calls. Manually If you do not wish to pick up a ringing call, you can take one of the following actions: • Let it ring. • Reject it.
snom 715 User Manual Using the Phone Rejecting anonymous calls With this setting you can make your phone reject calls from phones that are blocking or not transmitting their numbers. Please note: Calls from analog phone connections without caller ID will, most likely, be received as anonymous calls. They will be rejected if you turn this function on. Activating rejection of anonymous calls: 1. Press Settin . 2. Press 2 Call Features. 3. Press 3 Incoming Calls. 4. Press 1 to change the setting "1 5.
snom 715 User Manual Using the Phone Changing the settings on the phone and turning on call forwarding Forward all Press Press Forward when busy Settin Settin 2 2 Call Features Press 1 1 Call Forwarding Press 1 1 Forward All Press ABC 2 2 Target phone number ABC Type Press Press - Type Press Press 1 1 ABC ABC Settin 2 2 Call Features 1 1 Call Forwarding 2 2 When Busy 2 2 Target phone number ABC - ABC 2 2 Call Features 1 1 Call Forwarding DEF 3 3 On Timeout 2 2 Target ph
snom 715 User Manual Using the Phone 1. Press CFwd . The display will show the "Target when Forwarding" screen. 2. If no forwarding number has been set or if it needs to be changed, make the necessary entries. 3. Press . The display now says "Forward all", followed by the number/extension calls will be forwarded to. The function key now reads noFwd . Turning off forwarding of all calls with the programmed function key Press noFwd .
snom 715 User Manual Configuring the Function Keys Configuring the function keys See "The phone's web interface" on page 29 on how to open the phone’s web interface and on the mechanics of navigating in the windows and changing the settings. See "User mode/administrator mode" on page 32 for an explanation of administrator and user mode. Any changes you make will not take effect until you press "Apply" and "Save".
snom 715 User Manual Configuring the Function Keys ◦◦ Type Select the type of functionality from the drop-down list. If you select "Key Event", a drop-down list with the available key events will replace the text field under "Number". The default setting is "line". ◦◦ Number Enter one phone number or value for the function or, if the function is key event, select an event from the drop-down list. Enter phone numbers exactly the way they need to be dialed, i.
snom 715 User Manual Configuring the Function Keys Example 1, Extension monitoring and call pick-up This feature makes it possible to pick up a call ringing on another extension, for example when the other extension is busy or when the user is absent. The prerequisites for this function are: ◦◦ It must be supported by the PBX. ◦◦ he extension whose calls you wish to pick up on your own extension must permit this function T and you must both be using the same ID for this function.
snom 715 User Manual Configuring the Function Keys Example 2, Monitoring calls on-screen When you are monitoring another extension or phone line, you may want to see more information on the display, for example the number of an incoming call to that extension or line. In our example, key P4 will be programmed to show ongoing activity on monitored extensions or lines on the display. 1. On the phone's web interface, click on "Function Keys" in the menu on the left. 2.
snom 715 User Manual Configuring the Function Keys Example 3, Speed dialing Besides using the "Speed Dial" page on the web interface to program speed dial numbers onto the keys of the alphanumeric keypad, you can also put the functionality on the freely programmable function keys with LEDs. In our example, key P3 will be used. 1. On the phone's web interface, click on "Function Keys" in the menu on the left. 2.
snom 715 User Manual Configuring the Function Keys Example 4, Programming a context-sensitive function key The functionality "Forward all" redirects all incoming calls to another phone or a mailbox. In this example, we will show you how to program turning it on and off onto one of the four context-sensitive function keys underneath the phone's display. 1. On the phone's web interface, click on "Function Keys" in the menu on the left. 2.
snom 715 User Manual Customizing the Phone Settings Customizing the phone settings See "The phone's web interface" on page 29 on how to open the phone’s web interface and on the mechanics of navigating in the windows and changing the settings. See "User mode/administrator mode" on page 32 for an explanation of administrator and user mode.
snom 715 User Manual Customizing the Phone Settings When you select the setting "on", the backlight will dim when there has been no activity on the phone for the number of seconds specified on the phone's web interface. The default setting is 20 seconds. Selecting the setting: 1. Press Settin . 2. Press 1 Preferences. 3. Press 5 Display. 4. Press 2 Backlight. 5. P ress the right ( / between the settings.
snom 715 User Manual Customizing the Phone Settings ◦◦ hen you are at the top of the list, pressing W identity. ◦◦ At any other position within the list, press 3. Press on the navigation key will take you to the last / to scroll down/up. to open edit mode for the marked identity. 4. Enter the necessary settings and press . NOTE: Entering the settings on the web interface is more comfortable and quicker.
snom 715 User Manual Customizing the Phone Settings Editing an existing identity/account On the phone Depending on the phone's firmware and network restrictions, you may only be able edit the account/ number and the registrar: 1. Press Settin > 3 Identity > 3 Edit User. 2. Press to scroll down to the identity you wish to edit or press its number key. ◦◦ When you are at the top of the list, pressing on the navigation key will take you to identity 4.
snom 715 User Manual ◦◦ • Press Customizing the Phone Settings to return to the previous screen. n the web interface (the ringtones will be played by the phone): Configuration Identity (1-4) > O Login. ◦◦ Click on "Play Ringer" to play the currently selected ringer. ◦◦ o change the ringer, select a ringer from 1 to 10 in the drop-down menu of "Ringtone". If you T have selected the custom melody, enter the URL to the data file in the text field underneath.
snom 715 User Manual Customizing the Phone Settings Time and date settings See Time zone. Time zone The phone receives the time and date from your NTP time server. If the time and/or date on the display are incorrect, you may need to set the correct time zone. If you have set the correct time zone and the time is still incorrect, there may be a problem with the time server. Contact your network administrator or your IP provider.
snom 715 User Manual Customizing the Phone Settings Language settings of phone and web interface The language used on the phone can be changed on the phone as well as on the web interface. The language used on the web interface can be changed on the web interface only. Phone language Setting on the phone 1. Press Settin > 1 Preferences > 4 Language. 2. Use to scroll. 3. Press to save the selected language. 4. Press for two seconds to return to the idle screen. Setting on the web interface 1.
snom 715 User Manual Customizing the Phone Settings 3. Click on "Apply" and "Save". 4. Press to save your selection 5. Press for two secondc to return to the idle screen. Music on hold As of firmware version 8.7.3.8 firmware downloads include a music on hold (MoH) that is saved locally on the phone. The default setting for playing music to callers on hold is "off". • Enabling MoH: 1. Open the Advanced page of the phone's web interface. 2. Click on the Audio tab. 3.
snom 715 User Manual Customizing the Phone Settings Streaming MoH from media server If you have a music-on-hold account on a media server and want to stream the audio data to the held calls of one of the phone's identities, you have to configure the settings of the identity on the phone's web interface accordingly: 1. Open the page Configuration Identity #. 2. Click on the SIP tab. 3. T ype the SIP URI of the account on the media server into the text field of Music on hold server.
snom 715 User Manual Customizing the Phone Settings After timeout When a call starts ringing, the phone will wait for the number of seconds specified as "call forwarding time". If the call has not been accepted by the end of this time period, it is forwarded to the number of the phone, extension, or mailbox specified as this function’s target. Configuring the settings on the phone See "Call forwarding" on page 53.
snom 715 User Manual Customizing the Phone Settings Turning call forwarding off 1. Web interface > Preferences > Call Forwarding. 2. Click "Off" after the forwarding event ("Always", "Busy", "Timeout"). 3. Click on "Apply" and "Save". Call completion On snom phones call completion means that when a called number is busy or not available, your phone will call you back as soon as the dialed number is not busy anymore or available again. The factory default setting is "off".
snom 715 User Manual Customizing the Phone Settings 1. Open Advanced > Audio > Call Waiting Indication. 2. T o turn call waiting off, select "off" from the drop-down menu. Select "visual only" or "ringer" if you want waiting calls announced only by the "phone ringing" symbol or the double beep, respectively. 3. Click on "Apply" and "Save". Hide my caller ID With this setting your phone number will not be transmitted to any phones you call.
snom 715 User Manual Customizing the Phone Settings Number guessing When you have typed the minimum number of characters you have specified for this function, the phone will look for numbers containing that string of characters in its call lists and directories and, if it finds matches, show the number(s) on the display. If the number proposed on the display is the one you wish to dial, press (Fig. A and B); if not, continue entering digits (Fig. C). Fig. A Fig. B Fig. C The default setting is off.
snom 715 User Manual Software Update Software update Manual update 1. Open snom’s web page at www.snom.com. 2. Click on Support > Download > Firmware. 3. Click on the phone to be updated. 4. Click on the firmware version currently running on your phone. 5. Click on the firmware version you want to update to. 6. Right-click on the version’s link and copy it. 7. Open the phone’s web interface > Setup > Software Update. 8.
snom 715 User Manual Troubleshooting Troubleshooting Reboot 1. Press Settin . 2. Press 5 Maintenance. 3. Press 3 Reboot. 4. When asked whether to "Reboot?", press . 5. Wait for the idle screen to reappear. Hard reboot Disconnect the power, wait for a few seconds, and reconnect. Wait for the idle screen to reappear. Warning: Never disconnect the power during a firmware update! Reset to factory values 1. Press Settin . 2. Press 5 Maintenance. 3. Press 4 Reset values. 4.
snom 715 User Manual Troubleshooting Contacting snom Support Please visit our knowledge base and our forum first. You may find the answer to your question in one of the topics there. If you haven't found an answer or a solution to your problem, please post your question or problem on the forum (http://forum.snom.com). Note: The forum is accessible to the general public. Do not post any private and/or security-relevant information there. This includes MAC addresses, SIP headers, etc.
snom 715 User Manual Troubleshooting Settings information 1. Open the phone’s web interface > Status > Settings. 2. C opy the settings list into your forum posting or into the email, if Support has asked you to contact them by email. Make sure to delete private and/or security-relevant information like the MAC address, public IP address, etc. Traces snom Support may ask you to submit a SIP Trace and/or a PCAP Trace to help them analyze your problem. Performing a SIP Trace 1.
Appendix 1 - Display Symbols Display symbols and Icons Symbols found in the function key line The buttons symbolize the functions that are currently available for activation. Press the function key underneath the symbol to activate the function. Programmable function symbols These are the symbols displayed in the function key line when the phone is idle. They can be selected on the phone's web interface > Function Keys page. See .. for the default settings.
Appendix 1 - Display Symbols Context-sensitive symbols These are the symbols displayed in the function key line when the phone is active, for example when a call is ringing, when you are dialing, etc.
Appendix 1 - Display Symbols Call transfer Xfer +Spkr Turning on the casing speaker -Spkr Turning off the casing speaker Calls On active screen (i.e., in call etc.): Monitoring calls on other extensions (see Extension Monitoring). The button will only be displayed when there are ongoing calls. Press to show details of calls on monitored extensions. Available status messages like firmware update available, reboot required, call completion pending, call forward activated, etc.
Status messages Appendix 2 - Status messages Whenever there is a current message concerning the status of the phone, the function key Info will be available. Press the function key (or Settin > 6 Information > 1 Status Info) to open the "Status info" screen. Additionally, some status messages will also be displayed in the status bar; if there is more than one current message, the one with the highest priority will be shown.
Appendix 3 - Wall Mounting Wall Mounting Not included in the delivery are the two screws (diameter of head between 6 and 9 mm, diameter of body max. 4.5 mm) and two screw anchors/molly bolts/wall plugs appropriate for your type of wall. 1. Anchor the screws in the wall, using the measurements given in Fig. 1 and Fig. 2. 2. Unscrew the slide guides for the footstand from the back of the phone (Fig. 3). 3.
Appendix 4 - Programmable Functions Programmable functions Following is a brief description of the function key settings available on the "Function keys" page of the phone's web interface. Action URL Action URLs are basically HTTP GET Requests that allow the phone to interact with web server applications. They can be used to send various data from the phone to a web server, like the customized settings stored on the phone; passwords are replaced by empty strings.
Appendix 4 - Programmable Functions DTMF This funcion allows the specification of arbitrary key sequences (allowed digits: "09", "*", "#", "A-D" and flash: "!") which will be sent via DTMF when this key is pressed during an active call. Extension This function key allows showing the status (idle, ringing, held call, busy) of another extension on the key's LED.
Appendix 4 - Programmable Functions Key Event When this key type is selected, a drop-down menu opens under "Number". For the available selections, see the following section "Key Events". Line Default setting for all freely programmable function keys. Incoming calls will go to the first free "line" key, and outgoing calls will use the first free line key.
Appendix 5 - Programmable Functions Speed Dial Besides using the "Speed Dial" page on the web interface to program speed dial numbers, you can also put the functionality on the freely programmable function keys with LEDs to be able to speed dial frequently used and/or long numbers without having to enter the complete phone number. Enter one phone number with any required prefixes (area code, country code, operator/auto attendant, etc.
Appendix 4 - Programmable Functions Key events ABS Address book search (OCS accounts) Accepted Calls (Accepted List) List of calls accepted on the phone Call Lists Call history list (missed, received, dialed calls) Change active ID List of registered SIP identities Conference Starting a conference Contacts Contact List, where the Presence State of selected users can be seen (online, busy, offline) Directory Internal phone directory DND Turning "Do not disturb" function (DND) on an off.
Appendix 4 - Programmable Functions Reboot Rebooting the phone Record The phone does not record the voice streams at all; they must be recorded on the PBX or other external device. Pressed during a call, the key informs the PBX to start and stop the recording of the audio stream on the PBX.
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