User Manual IP Phone D375 | snom 370
TABLE OF CONTENTS Copyright, Trademarks, GPL, Legal Disclaimers ............................................................7 Important information .......................................................................................................8 Safety instructions .................................................................................................................. 8 SELV (Safety Extra Low Voltage) compliance ...............................................................
Input modes and navigation .................................................................................23 Entering numerals, letters, special characters, and symbols ......................23 Display layout .........................................................................................................................24 Idle Mode ............................................................................................................................24 When the phone is active ...............
Using the phone .............................................................................................................. 44 Making calls ............................................................................................................................44 Selecting identity for current outgoing call ................................................................44 Using different audio devices ........................................................................................44 Handset .
Terminating calls ...................................................................................................................54 Missed Calls ............................................................................................................................54 Call lists ...................................................................................................................................54 Rejecting or redirecting incoming calls ...................................................
Software update .............................................................................................................. 75 Manual update ........................................................................................................................75 Auto provisioning ...................................................................................................................75 Troubleshooting .............................................................................................
D375 | Snom 370 User Manual Copyright, Trademarks, GPL, Disclaimers Copyright, Trademarks, GPL, Legal Disclaimers © 2015 Snom Technology Aktiengesellschaft All Rights Reserved. snom, the names of Snom products, and Snom logos are trademarks owned by Snom Technology AG. All other product names and names of enterprises are the property of their respective owners. Product specifications are subject to change without notice.
D375 | Snom 370 User Manual Safety, Disposal, Cleaning of Product Important information Please read the instructions on safety and disposal and on how to set up and use the device before using it and also give them to other users to read or inform those users of their contents. Save this manual and do not give the device to third parties without it. Safety instructions Follow the instructions in this manual and other applicable documentation of the device.
D375 | Snom 370 User Manual Safety, Disposal, Cleaning of Product Standards conformance This device complies with the essential health, safety, and environmental requirements of all relevant European directives. This phone is FCC Class B certified and meets US health, safety, and environmental standards. The declaration of conformity can be requested from Snom Technology AG Wittestr.
D375 | Snom 370 User Manual Setting up the Phone Setting up the phone Delivery Content D375 only Quick Installation Guide D375 GNU General Public License ------- Base phone unit Footstand Handset Handset cord D375: Ethernet cable D375: Quick Installation Guide, GNU General Public Licence, regulatory info USA/Canada; Snom 370: Quick Start Guide (incl.
D375 | Snom 370 User Manual Setting up the Phone 3. Place the cables (Ethernet, etc.) in the slots of the footstand (Fig. 3). Fig. 3 Attaching for wall mounting See "Appendix 4 - Wall Mounting" on page 85 Detaching Lightly press the snap-fits of the footstand inwards (Fig. 1) and, at the same time, tilt the footstand backwards and lift it from its anchorage in the mounting holes (Fig. 2). Fig. 1 Fig.
D375 | Snom 370 User Manual Setting up the Phone 1. Slide the plastic tab from the cradle (Fig. 1) 2. Rotate the tab 180°. 3. S lide the tab back into the cradle (Fig. 2). The wall mounting instructions are attached at "Appendix 4 - Wall Mounting" on page 85. Adjusting the display angle The display is adjustable in 6 steps up to an angle of 45° (Fig. 1 and 2). • U p: Place your thumb on the lower corner of the display and pull the upper edge of the display upward with your index finger.
D375 | Snom 370 User Manual Setting up the Phone Connecting the phone he phone can be operated with Power over Ethernet (PoE) provided via the network cable or, if PoE is T not avaible in your network, with a 5V DC power adapter (see "Product specifications" on page 9). 13 139. 13 9.555 9. 139.5 AA A XX XXXY XX XYY8 XY Y888 Y8 8888 8889 88 8999 89 XXXY 88 9999 99 99 Y88888 99 899999 39 39.5 39 .5 .5 39.5 N14 N14 N14 647 647 647 N14647 USB Port 2.
D375 | Snom 370 User Manual Setting up the Phone Connecting a headset You can use wired as well as wireless headsets with the phone. • Wired headsets If you want to use a wired headset, connect it to the RJ audio jack labeled " ". Note: If both a wired and a wireless headset are connected to the phone, incoming calls will go to the wireless headset. • Wireless headsets ◦◦ 375 only: Connecting the headset to the phone via Bluetooth. See "Appendix 6 - Bluetooth D Module (D375 only)" on page 94.
D375 | Snom 370 User Manual Setting up the Phone Initializing and registering the phone Prerequisites To be able to use VoIP, you or your company must have: • A broadband internet connection. • A ccess to the internet via a router. This could be a separate device available in various versions from many different manufacturers or in the form of a router on a server or a PC.
D375 | Snom 370 User Manual Setting up the Phone ◦◦ Press the function key underneath phone language is spoken. to show only those time zones where the selected ◦◦ Press the function key underneath to show all time zones. ◦◦ Press to save the highlighted time zone. ext, you will be prompted to select the tone scheme of a country. This affects the dial tone you 3. N hear when you pick up the receiver. Different countries use different dial tones.
D375 | Snom 370 User Manual Setting up the Phone Correcting the clock The phone receives the time and date from your NTP time server. If the time and/or date on the display are incorrect, you may need to set the correct time zone. • Changing the settings on the phone and on the web interface: See "Time zone" on page 68. If the time is still incorrect, there may be a problem with the time server. Contact your network administrator or your IP provider. Default formats: • Time. 2 4-hour clock, e.g.
D375 | Snom 370 User Manual Getting to Know Your Phone Getting to know your phone At a glance The factory settings at a glance: Call LED Outgoing identity: • Blinking fast: Incoming call • Steady light: Busy Handset speaker Display idle screen Handset rest tab Casing speaker Alphanumeric keypad Handset microphone Freely programmable LED keys P1 - P12 • Default setting: Line • Fast-blinking LED: Incoming call.
D375 | Snom 370 User Manual Getting to Know Your Phone Navigation keys • Canceling actions & input, and returning to previous screen • Terminating calls on speakerphone and in headset & handset modes • Turning off call LED after missed call • From idle screen: Selecting identity for outgoing calls • In other contexts: Navigate up/down (settings, lists) • Confirming, saving actions & input, and returning to previous screen • Accepting calls on speakerphone and in headset mode • From idle screen: Dialed ca
D375 | Snom 370 User Manual Getting to Know Your Phone LED indicators Call indicator The bright-red LED situated at the top of the display indicates incoming, ongoing, held, and missed calls. It will be: • Blinking rapidly when a call is coming in • Glowing steadily when dialling and when in a call • Blinking slowly when you have put a call on hold Function key LEDs Depending on the function mapped onto the key, the red or green LEDs on the key will be activated when the key event occurs.
D375 | Snom 370 User Manual Getting to Know Your Phone Hard keys Freely programmable function keys with LEDs These are freely programmable function keys that can be programmed on the Function Keys page of the phone's web interface, keys P1 - P16. For information on how to map functions onto these keys, see "Configuring the function keys" on page 58. The factory default setting is "line".
D375 | Snom 370 User Manual Getting to Know Your Phone Preprogrammed, variably programmable function keys The factory settings for these keys are printed on the phone's casing. Other functionalities can be programmed onto them. See "Configuring the function keys" on page 59 for more information. Message key. The associated LED to the right of the key is lit when a new message is waiting on the mailbox. Press the key to retrieve messages. Redial number dialed last Settings.
D375 | Snom 370 User Manual Getting to Know Your Phone Alphanumeric Keypad Input modes and navigation Input modes: 123: Numerals abc: Small letters ABC: Capital letters Current audio ( , , ) mode and input mode: Next input mode: Changing input mode: : Move cursor to the left : Move cursor to the right Redial Delete character to the left of the cursor Directories, call lists, contact list, favorites Press any key on the alphanumeric keypad or pick up the handset to open the "Enter Number" screen.
D375 | Snom 370 User Manual Getting to Know Your Phone • Period. Press "1" once. • Space ("˽"). Press "0" once. • Underscore ("_"). Press "0" twice. • Special characters listed in the table. Press "1" as many times as indicated. 1x .
D375 | Snom 370 User Manual Getting to Know Your Phone Active identity • Can be called • C an be selected as the outgoing identity for making calls by pressing navigation key. on the Identity not properly registered. Identity trying to register. Identities can be unregistered without removing the registration settings by changing their status to "inactive" on the phone's web interface. Inactive identities are not displayed on the idle screen.
D375 | Snom 370 User Manual Getting to Know Your Phone Function key line The symbols on the buttons in this line depict the functions that can be activated by pressing the function key underneath the respective symbol. See "Appendix 1 - Display Symbols" on page 80 for a complete list. The factory defaults are: Directory. See "Directories" on page 37. Call lists (missed, received, and dialed calls). See "Call lists" on page 55. Forwarding all calls (on/off). See "Call forwarding" on page 57 and 71.
D375 | Snom 370 User Manual Getting to Know Your Phone Settings A comparatively small number of settings can be adjusted on the phone; many more are available on the phone's web interface. Phone settings Press to open the settings menu on the display. To open submenus and settings, press their number on the alphanumeric keypad.
D375 | Snom 370 User Manual Getting to Know Your Phone Note: When the phone is in administrator mode and the Maintenance menu is on the display, pressing will switch the phone to user mode. When the phone is in user mode and the Maintenance menu is on the display, press to switch the phone to administrator mode. You will be asked for the administrator password. The default administrator password is 0000 (4 x zero).
D375 | Snom 370 User Manual Getting to Know Your Phone Adjusting the display settings on connected expansion modules The intensity of the backlight on the displays can be adjusted separately for the phone and the connected expansion modules, both for the times when the phone is active and when the phone is idle. Lowering backlight intensity lowers the energy consumption of the devices.
D375 | Snom 370 User Manual Getting to Know Your Phone 8. Press 4 Contrast. 9. P ress right or left arrow on the navigation key to increase ( ) or decrease ( ) the backlight's intensity. The setting applies to all expansion modules connected to the phone. Fig. 7 10. When done, press to save and return to Expansion modules menu (Fig. 3).
D375 | Snom 370 User Manual Getting to Know Your Phone The phone's web interface Opening the web interface: See page 32. Firmware versions below 8.7.4 When the web interface is opened for the first time upon initialization, you will see the Security page. We urge you to set administrator and HTTP passwords to protect your phone from remote attacks. The default administrator password is 0000 (4 zeros); there is no default HTTP password.
D375 | Snom 370 User Manual Getting to Know Your Phone Firmware versions 8.7.4 and higher When you register the first account during the initialization of the phone, your SIP user name and password will be registered as the HTTP user name and password. If you wish to change them later, you can do so on the phone's web interface > Advanced > QoS Security > HTTP Server.
D375 | Snom 370 User Manual Getting to Know Your Phone How the web interface works The vertical menu on the left side of the window is always the same, no matter which window happens to be open at the time. Available menu items depend on whether the phone is running in user or administrator mode. Click on a menu item to open that page. Some pages contain several documents. To make a document visible, click on its tab. The font weight of the characters on the active tab is bold.
D375 | Snom 370 User Manual Getting to Know Your Phone User mode/administrator mode Snom phones can be operated in administrator or user mode. In administrator mode, all settings are accessible and can be modified; in user mode, a number of settings are not accessible. The factory default is administrator mode. When the phone is running in user mode, the administrator password is required to revert to administrator mode. The default administrator password is 0000 (4 x zero).
D375 | Snom 370 User Manual Getting to Know Your Phone 35
D375 | Snom 370 User Manual Directories Directories Directory The directory is the built-in directory of the phone. It can hold 1000 entries. Entries can be added and edited on the phone and on the web interface. Any changes you make on the web interface will not take effect until you click on "Save" or on "Apply" and "Save", depending on your firmware version. Changes will be lost if you open another page of the web interface without first clicking on "Apply"/"Save".
D375 | Snom 370 User Manual Directories Contact Types VIP: Calls from numbers with this contact type will ring on your phone even when DND mode is active. You can assign a ringtone to this contact type. If your VIP is also assigned to a group (see below) and if that group has a distinct ringtone, the ringtone assigned to the group will be played. Deny List: Calls from phone numbers with this contact type will not ring on your phone. The caller hears the "Busy" signal.
D375 | Snom 370 User Manual Directories Adding/Editing Entries on the Phone Adding new entry manually 1. Press to open the phone's directory. 2. P ress on the navigation key to go straight to . 3. Press . 4. Enter the phone number and press . 5. E nter a nickname in the text field of "nick name" (optional) and/or press opens. . The "Details" screen Note: Entering a nickname is optional. If you don't enter one, the entry will be listed under the phone number.
D375 | Snom 370 User Manual Directories Editing existing entry 1. Press to open the phone's directory. 2. Selecting an entry: Scroll to the entry or enter the first letter of the name. 3. Press . The "Details" screen for the entry will be displayed. 4. Editing a detail. a. Press / and to select a detail. Depending on the detail, some cases, you will see the prompt screen where you can enter or modify text. Edit b. in the data, if necessary, and press to save and to open the next screen.
D375 | Snom 370 User Manual -- Directories alls from entries on the "VIP" list will always ring on the phone, even when the phone is C in a call or in DND mode. Note: You can assign a distinct ringtone to the contact type "VIP": Preferences > Directory Ringtones. -- alls from entries on the "Deny" list will not ring on the phone. The caller will always hear C the busy signal. ◦◦ Outgoing Identity: The drop-down list shows all identities configured on the phone.
D375 | Snom 370 User Manual ◦◦ Directories If there is more than one number associated with a name: -- Click on in the name's line if you wish to edit/add the first or last name of the date of birth and the data in the blue area applicable to the master record. -- lick on C in a phone number's line if you wish to edit the subentry`s data (phone number, number & contact type, outgoing identity, and any blue area data applicable to this subentry only).
D375 | Snom 370 User Manual Directories Deleting entry on web interface in the line of the master record to delete the name and all associated phone numbers. • Click on • C lick on in the line of a phone number subentry to delete that subentry, but keeping the master record and any other subentries. Dialing from phone directory To dial, click on in the line of the phone number.
D375 | Snom 370 User Manual Directories External directories Provided by your network, your VoIP provider, or another external source. LDAP Enter the necessary data received from your administrator, VoIP provider or other external source in the text fields of the phone‘s web interface > Advanced > Network > LDAP and click on "Apply" and "Save". Enter the first letter of the name you are searching for. Type more letters if the name shown isn't the right one or scroll through the list. Press to dial.
D375 | Snom 370 User Manual Using the Phone Using the phone This section describes the functions of the phone with the factory default settings. If your phone was installed and/or set up by someone else, the default settings may have been changed. Please check with that person or company if the phone does not react as described here. The caller information displayed on the screen is controlled by a setting on the phone‘s web interface. The default setting is "Name".
D375 | Snom 370 User Manual Using the Phone Using different dialing methods Auto dial If a time span in seconds has been selected from the drop-down menu at Advanced > Behavior > Phone Behavior > Auto Dial, the phone will dial the number on the display when the specified number of seconds has elapsed. Redialing 1. Press to show the last numbers dialed, with the very last number at the top. 2. Press to dial that number or use / to select a different number and then press .
D375 | Snom 370 User Manual Using the Phone Speed dialing Setting speed dial numbers: See "Speed dial" on page 74. Mapping a speed dial number onto one of the freely programmable function keys 1-12: See "Configuring the function keys", "Example 3, Speed dialing" on page 62. • Speed dial number on speed dial list nter the speed dial number (0-30) or character (#, *) assigned to the phone number you wish 1. E to dial. 2. Press • to dial.
D375 | Snom 370 User Manual Fig. 4 Using the Phone Fig. 5 Fig. 6 When the number becomes available, you will see it announced on the display (Fig. 7) and hear a double beep if you are in a call. Fig. 7 • Press to dial. • Press to turn off call completion for this call. Number guessing (auto completion) Note: The default setting for Number guessing is "off".
D375 | Snom 370 User Manual Using the Phone Automatically accepting calls The default is "off". Turning the function on: On the phone's web interface > Configuration Identity # > SIP tab > Auto answer: Click on the radio button "On". With this setting, your phone will automatically accept incoming calls when the phone is idle: • I f your are using Firmware version 8.7.2 and higher, calls will be accepted on speakerphone; if you want them to go to the headset.
D375 | Snom 370 User Manual Using the Phone ◦◦ ress the key to show any ongoing activity on all extensions monitored by your phone on the P display. In the example, extension 159 is a monitored extension. "7819 > 159" (Fig. 1, above) indicates that extension 7819 is calling extension 159; "7819 x 159" (Fig. 2) indicates that 7819 is connected to 159 and that 7819 is the caller, 159 the callee. ◦◦ Press to close the Calls screen and return to the idle screen.
D375 | Snom 370 User Manual Using the Phone Active calls Hold One call on hold Press to put the ongoing call on hold. Held calls are indicated threefold: ◦◦ By the text on the display. ◦◦ By the slowly blinking line key. ◦◦ By the slowly blinking call indication LED. You can now: ◦◦ t ransfer the held call blindly or with prior announcement - see "Transferring calls" on page 53. ◦◦ receive and make calls and put other calls on hold.
D375 | Snom 370 User Manual Fig. H-4 • • Using the Phone Fig. H-5 Fig. H-6 Figures H-1 to H-3: ◦◦ In Fig. H-1 the connected call is on-screen. Press ◦◦ I n Fig. H-2 the first held call of a total of two (1/2) is on the screen. Press again to put the second held call (2/2) on the screen (Fig. H-3). If there are more held calls, continue likewise. ◦◦ Press ◦◦ hen a held call is on-screen, press W hold. to put the first held call on the screen. to scroll back through the held calls (Fig.
D375 | Snom 370 User Manual Using the Phone Example: A conference with three participants, including yourself. After you have pressed to start the conference, the names, if available, or phone numbers of the other participants are shown on-screen (Fig. 1). Fig. 1 • S electing individual participants: ◦◦ ith all participants on-screen (Fig. 1), press W to put the first participant on-screen (Fig. again to put the next participant on-screen (Fig. 3).
D375 | Snom 370 User Manual 1. Press 2. Press to put the call waiting on-screen. or the blinking line key to accept the call. The conference/current call is put on hold. 3. Press • Using the Phone to start or restart the conference with the additional participant. Calling an intended participant: 1. Press to put the conference on hold. 2. Dial the number of the new participant. 3. With the new participant on the line, press .
D375 | Snom 370 User Manual Using the Phone Call waiting When you are in a call, another call coming in will be announced visually by the symbol of a phone ringing and acoustically by the sound of a double beep. For more information, see "Call waiting" on page 49. Terminating calls • When using the handset: Place the handset in the cradle or press • When using speakerphone or a headset: Press . .
D375 | Snom 370 User Manual • Using the Phone Reject it. ◦◦ Press ◦◦ ressing for two seconds will also place the caller on the Deny list of the phone's directory P so that calls from that number will not ring on your phone; the caller will always hear the busy signal. . The caller will hear a busy signal. Open the phone's web interface > Directory to edit the entry, to save it permanently, or to delete it from the Deny List. • Do a blind transfer to another phone. 1. Press . 2.
D375 | Snom 370 User Manual Using the Phone Deactivating rejection of anonymous calls: 1. Press . 2. Press 2 Call Features. 3. Press 3 Incoming Calls. 4. Press 1 to change setting "1 Reject anonymous" from [Yes] to [No]. 5. Press for two seconds to return to the idle screen. Call forwarding The phone can be set to forward incoming calls, either always or under certain conditions. The settings can be done on the phone and on the web interface.
D375 | Snom 370 User Manual Using the Phone The setting will change to "1 Enable forwarding [Yes]", indicating that call forwarding is now active. Press for two seconds to return to the idle screen. The status line and the status info screen will indicate that call forwarding is turned on and what number calls will be forwarded to. Note: Forwarding when busy and after timeout are indicated in the status line, which can display only one message at a time.
D375 | Snom 370 User Manual Configuring the Function Keys Configuring the function keys See "Opening the web interface" on page 32 on how to open the phone’s web interface, for an explanation of administrator and user mode. See "How the web interface works" on page 33 on the mechanics of navigating in the windows and changing the settings. Any changes you make will not take effect until you press "Apply" and "Save".
D375 | Snom 370 User Manual • Configuring the Function Keys C ontext-sensitive, programmable function keys. For the default settings , see "At a glance" on page 18. You can select a different key event to be available on each respective key when the phone is in idle mode. You cannot change the functions that are available when the phone is active, for example when you are in a call, when the phone is ringing, etc. Depending on the activity, different functions will be available.
D375 | Snom 370 User Manual Configuring the Function Keys Example 1, Extension monitoring and call pick-up This feature makes it possible to pick up a call ringing on another extension, for example when the other extension is busy or when the user is absent. The prerequisites for this function are: ◦◦ It must be supported by the PBX. ◦◦ he extension whose calls you wish to pick up on your own extension must permit this T function and you must both be using the same ID for this function.
D375 | Snom 370 User Manual Configuring the Function Keys Example 2, Monitoring calls on-screen When you are monitoring another extension or phone line, you may want to see more information on the display, for example the number of an incoming call to that extension or line. In our example, key P5 will be programmed to show ongoing activity on monitored extensions or lines on the display. 1. On the phone's web interface, click on "Function Keys" in the menu on the left. 2.
D375 | Snom 370 User Manual Configuring the Function Keys Example 3, Speed dialing Besides using the "Speed Dial" page on the web interface to program speed dial numbers, you can also put the functionality on the freely programmable function keys with LEDs. In our example, key P6 will be used. 1. On the phone's web interface, click on "Function Keys" in the menu on the left. 2. Under "Context" of P6, select Active or one of the configured identities from the drop-down list. 3.
D375 | Snom 370 User Manual Configuring the Function Keys Example 4, Changing Setting of Context-Sensitive Key You can select a different key event to be available on each respective key when the phone is in idle mode. You cannot change the functions that are available when the phone is active, for example when you are in a call, when the phone is ringing, etc. In the following example, the setting of the second key from the right will be changed from Directory to Forwarding all calls. 1.
D375 | Snom 370 User Manual Customizing the Phone Settings Customizing the phone settings See "The phone's web interface" on page 31 on how to open the phone’s web interface, how the web interface works, and how to change the settings. See "User mode/administrator mode" on page 34 on the difference between administrator and user mode.
D375 | Snom 370 User Manual Customizing the Phone Settings On the web interface pen the web interface and click on an identity in the menu on the left. The configuration window for O that identity will open; it contains four tabs, with the left one, Login, visible in the front. To view SIP, NAT, and RTP pages, click on the respective tab; the font weight of the tab on the active page is bold. 1. L ogin tab.
D375 | Snom 370 User Manual Customizing the Phone Settings Editing an existing identity/account On the phone You can edit the account/number and the registrar only: 1. Press 2. Press > 3 Identity > 3 Edit User. to scroll down. ◦◦ When you are at the top of the list, pressing 12. on the navigation key will take you to identity ◦◦ to scroll. At any other position within the list, press 3. Press to open the selected identity. 4. When prompted, enter Account and Registrar. 5. Press .
D375 | Snom 370 User Manual ◦◦ • Customizing the Phone Settings electing a different ringtone: Press / S to navigate up and down the list. The marked ringtone is played. Press to save the marked ringtone as the new ringtone for the currently selected identity and return to the identity screen. n the web interface (the ringtones will be played by the phone): Configuration Identity (1-12) > O Login. ◦◦ Click on "Play Ringer" to play the currently selected ringer.
D375 | Snom 370 User Manual Customizing the Phone Settings Time zone The phone receives the time and date from your NTP time server. If the time and/or date on the display are incorrect, you may need to set the correct time zone. If you have set the correct time zone and the time is still incorrect, there may be a problem with the time server. Contact your network administrator or your IP provider.
D375 | Snom 370 User Manual Customizing the Phone Settings Language settings of phone and web interface The language used on the phone can be changed on the phone as well as on the web interface. The language used on the web interface can be changed on the web interface only. Phone language Setting on the phone > 1 Preferences > 4 Language. 1. Press 2. Use to scroll. 3. Press to save the selected language. 4. Press for two seconds to return to the idle screen. Setting on the web interface 1.
D375 | Snom 370 User Manual Customizing the Phone Settings Emergency numbers These are numbers that can be dialed even when the keyboard is locked. They must be set beforehand on the web interface. 1. Open Preferences > Lock Keyboard > Emergency Numbers (space separated). 2. E nter the emergency numbers in the text field. Type each number without spaces between the digits, separate the individual numbers with one empty space between them.
D375 | Snom 370 User Manual Customizing the Phone Settings Setting forwarding numbers • Forwarding all incoming calls: 1. Open Preferences > Call Forwarding > Always. 2. T ype the phone number in the "Target" text field. Type each number the way it needs to be dialed by the phone, without spaces or punctuation between the digits. 3. Click on "Apply" and "Save". • Forwarding incoming calls when the phone is busy: 1. Open Preferences > Call Forwarding > Busy 2.
D375 | Snom 370 User Manual Customizing the Phone Settings Call completion On Snom phones call completion means that when a called number is busy or not available, your phone will call you back as soon as the dialed number is not busy anymore or available again. The factory default setting is "off". Note: This function depends on whether it is available in your network or not. Changing the setting to turn it on: On the phone > 2 Call Features > 2 Outgoing Calls > 4 Call Completion [On]/[Off].
D375 | Snom 370 User Manual Customizing the Phone Settings On the web interface 1. Click on the identity whose call waiting settings you want to change. 2. Click on the SIP tab. The setting Call Waiting Indication is the second to last on the page. 3. T o turn call waiting off, select "off" from the drop-down menu. Select "visual only" or "ringer" if you want waiting calls announced only by the "phone ringing" symbol or the double beep, respectively. 4. Click on "Apply" and "Save".
D375 | Snom 370 User Manual Customizing the Phone Settings Number guessing When you have typed the minimum number of characters you have specified for this function, the phone will look for numbers containing that string of characters in its call lists and directories and, if it finds matches, show the number(s) on the display. If the number proposed on the display is the one you wish to dial, press ; if not, continue entering digits. The default setting is off.
D375 | Snom 370 User Manual Software Update Software update Manual update 1. Open snom’s web page at www.snom.com. 2. Click on Support > Download > Firmware. 3. Click on the phone to be updated. 4. Click on the firmware version currently running on your phone. 5. Click on the firmware version you want to update to. 6. Right-click on the version’s link and copy it. 7. Open the phone’s web interface > Setup > Software Update. 8.
D375 | Snom 370 User Manual Troubleshooting Troubleshooting Reboot 1. Press . 2. Press 5 Maintenance. 3. Press 3 Reboot. 4. When asked whether to "Reboot?", press . 5. Wait for the idle screen to reappear. Hard reboot Disconnect the power, wait for a few seconds, and reconnect. Wait for the idle screen to reappear. Warning: Never disconnect the power during a firmware update! Reset to factory values 1. Press . 2. Press 5 Maintenance. 3. Press 4 Reset values. 4.
D375 | Snom 370 User Manual Troubleshooting Contacting Snom Support Please visit our knowledge base and our forum first. You may find the answer to your question in one of the topics there. If you haven't found an answer or a solution to your problem, please post your question or problem on the forum (http://forum.snom.com). Note: The forum is accessible to the general public. Do not post any private and/or security-relevant information there. This includes MAC addresses, SIP headers, etc.
D375 | Snom 370 User Manual Troubleshooting Settings information 1. Open the phone’s web interface > Status > Settings. 2. C opy the settings list into your forum posting or into the email, if Support has asked you to contact them by email. Make sure to delete private and/or security-relevant information like the MAC address, public IP address, etc. Traces Snom Support may ask you to submit a SIP Trace and/or a PCAP Trace to help them analyze your problem. Performing a SIP Trace 1.
Appendix 1 - Display Symbols Display symbols and Icons Symbols found in the function key line The buttons symbolize the functions that are currently available for activation. Press the function key underneath the symbol to activate the function. Programmable function symbols These are the symbols displayed in the function key line when the phone is idle. They can be selected on the phone's web interface > Function Keys page. See "At a glance" on page 18 for the default settings.
Next outgoing ID Previous outgoing ID ABS Address book search (OCS accounts only) Context-sensitive symbols These are the symbols displayed in the function key line when the phone is active, for example when a call is ringing, when you are dialing, etc.
Expanding the list of time zones to show all Collapsing the list of time zones to show only time zones relevant to the language setting (i.e., countries where the language is spoken) Last numbers dialed.
On idle screen Outgoing identity • T he current outgoing identity is indicated by the lighter line and the green box with the handset symbol: . When you call someone, this is your identity for the call. • Select a different identity for the next call by pressing on the navigation key. Active identity • Can be called • C an be selected as the outgoing identity for making calls by pressing navigation key. on the Identity not properly registered. See Identity trying to register.
Status messages Appendix 2 - Status Messages Whenever there is a current message concerning the status of the phone, the function key will be > 6 Information > 1 Status Info) to open the "Status info" available. Press the function key (or screen. Additionally, some status messages will also be displayed in the status bar; if there is more than one current message, the one with the highest priority will be shown.
Appendix 3 - Labeling Function Keys P1-P12 The phone comes with a strip of paper that you can use to label the function keys with LEDs. If you want to type and print the labels, use the interactive Word document in snom's Wiki (http://wiki.snom.com/ D375/Documentation) in the section "Function Key Label Template". 1. Open the file and click into the cell where you wish to enter a name or other text. Please note: ◦◦ Font size will adjust to the number of characters you enter into each cell.
Appendix 4 - Wall Mounting Wall Mounting Not included in the delivery are the four screws and two screw anchors/molly bolts/wall plugs appropriate for your type of wall. ø max 8 mm (0.315") Distance to wall Abstand zur Wand Distance au mur Distanza dalla parete Distancia a la pared Distância à parede ø max 4,5 mm (0.177") ∼ 5 mm (0.197") 69,00 mm (2.717") 183,00 mm (7.205") 185,00 mm (7.284") 1.
Appendix 5 - Programmable Functions Programmable Functions Following is a brief description of the function key settings available on the "Function keys" page of the phone's web interface. Action URL Action URLs are basically HTTP GET Requests that allow the phone to interact with web server applications. They can be used to send various data from the phone to a web server, like the customized settings stored on the phone; passwords are replaced by empty strings.
Appendix 5 - Programmable Functions DTMF This funcion allows the specification of arbitrary key sequences (allowed digits: "09", "*", "#", "A-D" and flash: "!") which will be sent via DTMF when this key is pressed during an active call. Extension This function key allows showing the status (idle, ringing, held call, busy) of another extension on the key's LED.
Appendix 5 - Programmable Functions IVR This function key can be used for regular calls to an extension that is reached via an IVR or auto attendant and a number of voice prompts where the caller has to make a selection by pressing a key after or during the prompt. If you know which keys need to be pressed in which order in order to reach the desired extension, the entire process can be automated and considerably speeded up. The syntax for the "Number" text field entry is ;dtmf=,, etc.
Appendix 5 - Programmable Functions Park Orbit If a park orbit has been set up on the server, a function key mapped with the Park Orbit functionality can EITHER serve to park calls on the park orbit OR to park as well as retrieve calls, depending on the type of server used. Select the server type on the Configuration Identity page of the context identity, SIP tab, from the "Server Type Support" drop-down menu.
Appendix 5 - Programmable Functions Starcode Making SIP calls without audiovisual indication on the phone user interface (PUI). Examples for using this feature: • ontrolling settings on the PBX with dedicated keys that turn PBX functions on C and off. The available functions must have been set on the PBX and they must be accessible from the phone, typically by dialing a star code.
Appendix 5 - Programmable Functions Contacts Contact List, where the Presence State of selected users can be seen (online, busy, offline) Directory Internal phone directory DND Turning "Do not disturb" function (DND) on an off. When mapped to a function key with an LED, the LED will light up when DND is turned on. Favorites Favorites list Forward all All incoming calls will be forwarded to another extension or an external phone number.
Record The phone does not record the voice streams at all; they must be recorded on the PBX or other external device. Pressed during a call, the key informs the PBX to start and stop the recording of the audio stream on the PBX. While the call is being recorded, the recording symbol will either blink on the display or be displayed, in red , in the status line, depending on the phone type; if the function key has an LED, the LED will be lit throughout the recording.
Appendix 6 - Bluetooth Module (D375 only) Using the Phone with a Bluetooth Headset The phone has a built-in wireless module that is compatible with Bluetooth v4.0 + EDR, class 2, headsets. Note: Please test any headset you want to use with a Snom phone prior to purchasing the headset. Snom cannot guarantee that any headsets will be compatible with Snom phones.
Fig. 3 Fig. 4 4. W hen more than one device is listed, select one of them with the up and down arrows on the navigation key . 5. W hen the headset you wish to pair is highlighted (Fig. 4), put the headset into pairing mode and press on the phone. Please, refer to the headset‘s manual for further information on putting the OK key the headset into pairing mode. The display will show the message "Pairing. Please wait..." (Fig. 5).
Reconnecting a Paired Headset When the connection to the headset has been severed, the phone will attempt to reconnect with the headset: ◦◦ very 10 seconds during the first 10 minutes. Please note that reconnecting may take a little E longer than 10 seconds if the connection cannot be established immediately. ◦◦ very 60 seconds if the phone could not establish a connection within the first 10 minutes of E trying. Note: The headset may also try to reconnect to the phone.
Turning on Headset BT Mode Press the headset key on the phone. The key's LED lights up, indicating that headset mode is now the active audio mode for calls. Additionally, headset mode is indicated by the headset symbol and the letters "BT" on the left side of the status line (FW v8.7.6 and higher) (Fig. 7) . Fig. 7 Making Calls in Headset BT Mode Bluetooth headsets do not support off-hook on idle.
Adjusting Headset Volume On the phone When the headset is the active audio mode, as indicated by the headset symbol in the status line and to set the call by the bright green LED on the headset key, you can use the phone‘s volume key volume for the headset. The phone will save the setting for calls with any headset.
Fig. 9 • O n the headset: Message or other indication that the microphone is muted. Please, refer to the headset‘s manual for further information.
Appendix 7 - GNU General Public License COPYRIGHT NOTICE AND WARRANTY DISCLAIMER We protect your rights with two steps: (1) copyright the software, and (2) offer you this license which gives you legal permission to copy, distribute and/or modify the software. Das Produkt enthält Software, die unter der GNU General Public License, Version 2, frei genutzt werden darf.
modify or distribute the Program or its derivative works. These actions are prohibited by law if you do not accept this License. Therefore, by modifying or distributing the Program (or any work based on the Program), you indicate your acceptance of this License to do so, and all its terms and conditions for copying, distributing or modifying the Program or works based on it.
NO WARRANTY If requested by you, the complete corresponding source code of the Software can be sent by Snom Technology AG on a standard data storage medium against the reimbursement of the manufacturing costs of EUR 5.- per unit. 11. BECAUSE THE PROGRAM IS LICENSED FREE OF CHARGE, THERE IS NO WARRANTY FOR THE PROGRAM, TO THE EXTENT PERMITTED BY APPLICABLE LAW.
