User's Manual
Table Of Contents
- Copyright Notice
- _
- 1 | Introduction
- Socket Go Wi-Fi!
- Socket Wi-Fi Companion
- System Requirements
- Product Registration
- Useful Links
- 2 | Software Installation
- _
- 3 | Open or WEP-Enabled Networks
- 4 | WPA or 802.1x Networks
- 5 | Wi-Fi Companion
- Appendix A Specifications
- Appendix B Safety and Usage Tips
- Appendix C Network Information
- _
- _
- Appendix D Troubleshooting
- _
- _
- Appendix E Technical Support
- _
APPENDIX E: TECHNICAL SUPPORT | 63
Technical Support
IMPORTANT!
To obtain live technical support, you must first register your product
online at
www.socketcom.com/prodreg. You must register at this
general registration website even if you already registered at
www.socketcom.com/wfc.
After product registration, log in. Click on the Technical Support tab. Click
Trouble Ticket to submit an online inquiry for technical support. You can
log in anytime to track the progress of your request. If we cannot resolve
your inquiry online, we can arrange for a support engineer to call you at a
specific time.
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802.1x only
: If you have trouble connecting to an 802.1x network, ask your
network administrator for the event log and access point log, if supported.
Send the log(s) to Socket technical support with your request for help..