User's Manual

116
TROUBLESHOOTING FOR BLACKBERRY
SYMPTOM: While scanning barcodes into a BlackBerry smartphone, I get an input system error.
POSSIBLE REASON SOLUTION
You are using a CHS v2 scanner with
SocketScan 10.
SocketScan 10 is compatible only with CHS v3. Either
downgrade your software to SocketScan 7 or upgrade
your scanner to CHS v3.
SYMPTOM
: The characters “nj” follow each scan of data.
POSSIBLE REASON SOLUTION
You are using a CHS v2 scanner with
SocketScan 10 and configured a carriage
return suffix for each scan of data.
SocketScan 10 is compatible only with CHS v3. Either
downgrade your software to SocketScan 7 or upgrade
your scanner to CHS v3.
SYMPTOM
: When I try to enable or disable Vibrate Mode in Scanner Settings, I get error message about
properties 131340 failing to complete.
POSSIBLE REASON SOLUTION
You are using a CHS v2 scanner with
SocketScan 10.
SocketScan 10 is compatible only with CHS v3. Either
downgrade your software to SocketScan 7 or upgrade
your scanner to CHS v3.
SYMPTOM
: When I perform a Bluetooth device search, the CHS does not appear in the found devices list.
POSSIBLE REASON SOLUTION
You are using the BlackBerry Storm 9530
or other smartphone with BlackBerry OS
version previous to 5.00.714
Upgrade your BlackBerry OS to version 5.00.714 or later.
SYMPTOM
: .When I try to connect the CHS, an error message says that SocketScan 10 can’t connect to
unknown device.
POSSIBLE REASON SOLUTION
The CHS is already paired to another device. Unpair the CHS (see Appendix F for instructions) and
delete any “Unknown devices” in the Bluetooth paired
devices list.