User's Manual

APPENDIX H TROUBLESHOOTING
G ENERAL T ROUBLESHOOTING FOR A LL O PERATING S YSTEMS
SYMPTOM : When I try to scan, I aim the beam at the barcode, but no data appears on my screen, and
the beam eventually turns off.
POSSIBLE REASON SOLUTION
The scanner is too close or too far from
the barcode, or at an incorrect angle
Practice scanning at different distances and angles so you get
accustomed to the most effective position.
The barcode is incorrectly formatted,
damaged or poorly printed.
Try scanning a barcode that is correctly formatted, printed
clearly, and in good condition.
The barcode symbology may be
disabled or not supported by the CHS.
Enable the symbology. If you are using the CHS in SPP mode,
use the symbology selector feature of SocketScan software. If
you are using the CHS in HID mode, please refer to the
SocketScan Advanced Programming Guide for instructions.
If you do not know the symbology of the barcode, and the
CHS works in SPP mode for your computer / device, you can
use the Scanner Settings utility to test scanning the barcode
and determine its symbology.
You don’t have an application open to
scan data into.
Open an application (e.g., a spreadsheet). Place the cursor
where you want to enter data. Try scanning again.
SYMPTOM: My computer/device cannot find the CHS, and/or I get an error message saying that there
are connection problems.
POSSIBLE REASON SOLUTION
The computer/device is too far from
the CHS.
Move the devices closer together, within a range of 10-15 m.
The CHS is not powered on. Power on the CHS.
You are using the CHS in SPP mode and
have assigned another device as your
default Bluetooth serial device.
Remove any settings that assign another device as your
default Bluetooth serial device.
Your computer/device does not have
Bluetooth enabled and/or the
Bluetooth software is not running.
Enable Bluetooth on your computer/device and make sure
the Bluetooth software is running.
The CHS is already paired with another
computer/device.
Unpair the CHS. See Appendix F for instructions.