User's Manual

APPENDIX F: TROUBLESHOOTING 81
SYMPTOM: While scanning with the Bluetooth
CRS, I turned off the
Pocket PC, or my Pocket PC entered suspend mode. Now my
Pocket PC won’t turn on again.
POSSIBLE REASONS SOLUTION
This is a known problem with the
Widcomm stack (built into HP
h221X iPAQ Pocket PCs with
ROM version 1.00).
Soft reset the Pocket PC by
pressing the reset button.
SYMPTOM: While scanning with the Bluetooth
CRS, I turned off the
host device, or my host device entered suspend mode. Now the
Bluetooth
CRS won’t reconnect to my host device.
POSSIBLE REASONS SOLUTION
There is a known problem with
the Broadcom (Widcomm) stack
on some devices where the
Bluetooth CRS can be
discovered but fails to
communicate. Affected units
include the HP iPAQ models
h221X with ROM version 1.10
and h1945.
Soft reset the Pocket PC by
pressing the reset button.
SYMPTOM: My Pocket PC shows an error message saying that
there are insufficient device resources.
POSSIBLE REASONS SOLUTION
Some HP iPAQ Pocket PCs are
not compatible with the
Bluetooth
Cordless Ring Scanner.
The
Bluetooth CRS will not work
with your Pocket PC at this time.
SYMPTOM
: When I try to connect with ActivePairing to a Windows
XP or Vista computer, the Bluetooth software indicates that the
Bluetooth
CRS has connected, but when I try to scan data, it does
not enter into my application.
POSSIBLE REASONS SOLUTION
Your computer has multiple
incoming Bluetooth serial ports
enabled.
Use your Bluetooth utility to
disable extra incoming Bluetooth
serial ports.
SocketScan Is not running. Start SocketScan.
SYMPTOM: My Bluetooth CRS no longer connects to my Windows
Vista computer.
POSSIBLE REASONS SOLUTION