User Manual

Appendix C Troubleshooting
For help on SocketScan on a Windows Mobile-based device, tap Start | Help.
SYMPTOM:
I get the “No Card Detected” icon in the task tray and
can’t trigger the laser or scan any bar codes.
POSSIBLE REASON SOLUTION
Your mobile computer does not
recognize the RFID Reader
Card.
Make sure the RFID Reader
Card is inserted properly. If
necessary, remove and
reinsert. If using battery power,
be sure to tap
Yes if asked if
you want to use battery power.
SYMPTOM:
When I try to read a tag, no data appears on my screen.
POSSIBLE REASON SOLUTION
You are holding the Pocket PC
and RFID Reader Card in the
wrong position..
Hold the Pocket PC so the
RFID Reader Card is parallel to
and directly above the RFID
tag, at most 2.5 inches above
the tag.
The RFID tag antenna is
broken or incorrectly formatted.
Try reading another RFID tag
that is correctly formatted.
The tag type may be disabled. Use RFID Demo to determine
the tag type. If needed,
reconfigure the RFID Reader
Card for the correct tag type.
SYMPTOM:
When I press the trigger button, nothing happens.
POSSIBLE REASON SOLUTION
You programmed the trigger
button incorrectly.
Test the button by assigning a
different program to it and make
sure it works properly.
APPENDIX C: TROUBLESHOOTING | 37